Graphics Randomly Breaking

[clake]

In several Flare project, several graphics are randomly getting broken. The majority of the graphics are fine and this does not happen to the same graphics each time. In most cases, the graphics in question have not been modified in a while. Also, the graphics have not been moved or removed from the Content/Images folder. Does anyone know why the link gets broken even though the graphic is in the Images folder?

[LTinker68]

Is the option to create new images of resized images enabled in the target? If so, is it possible you've deleted those images by mistake?

Also, you said the images haven't moved from the Content/Images folder, but what about the project itself? I recently had a problem where I had copied a project from an old computer to my new computer, but I moved everything using Windows Explorer instead of using Flare's built-in zip capability to zip the project and move it. I also put them into a central folder that was named differently than it was on the old computer. My projects are now stored at C:\HelpProjects instead of C:\Help as they used to be. As a result of using Windows Explorer to move the files, I noticed that some files were pointing to the old location, even though all file references should have been relative paths instead of absolute paths. I used Flare's find-and-replace to fix all the references. Since then, I had to do a similar copy again, but this time I used Flare's zip feature, and I haven't noticed any problems, although I haven't really had time to work with the project since I moved it.

So... Have you moved your project folder and files recently?

[clake]

Thank you for the reply! To answer your question, I can't find the create new images of resized images setting enabled in the target, but the images in question are still located in the project and were not deleted or renamed by mistake. The project folder or files also have not been moved from their location recently. We've branched the project folder, but that shouldn't change anything in the trunk version

[sdcinvan]

Thank you for the reply! To answer your question, I can't find the create new images of resized images setting enabled in the target, but the images in question are still located in the project and were not deleted or renamed by mistake. The project folder or files also have not been moved from their location recently. We've branched the project folder, but that shouldn't change anything in the trunk version

A few questions:

1) Are the images only broken upon publishing or are they broken when viewed from the XML editor and/or the preview function?
2) Same q Lisa asked. This q is only relevant if your output is HTML5. You'll find this setting by going to Advanced in your HTML5 target configuration.
3) Are the images truly broken or just missing?
4) If you output/publish HTML, hover over a broken image and observe the link. This should provide some insight into what is going on.
5) If they are just missing, I'd look at conditional statements.


Good luck,
Shawn

[Kathy_123]

I'm having a similar problem, but so far as I can tell only in IE (testing on IE 9 right now. I

WebHelp output, only some of the graphics are missing, and only when I view using IE. (Fine in Firefox and Chrome. )

This is a new problem as old builds (posted online) do show all the graphics in IE. A few things have changed since the whole output worked (moved project, new machine, upgraded to Flare 10, etc. Currently Flare 10.2.1.)

BUT the graphics are definitely in the project, and reinserting them does nothing. I'm digging around to figure out why these same graphics that worked before are now not working. I'm blaming IE... but I still need a work around.

Help?

[RamonS]

It came up in other posts as well...why is there a need to make things work with IE9?? The only supported versions of Windows are Win 7 and Win 8.x, both run IE11. What is the rationale for anyone to cling to an utterly outdated IE version?

[sdcinvan]

I'm having a similar problem, but so far as I can tell only in IE (testing on IE 9 right now. I

WebHelp output, only some of the graphics are missing, and only when I view using IE. (Fine in Firefox and Chrome. )

This is a new problem as old builds (posted online) do show all the graphics in IE. A few things have changed since the whole output worked (moved project, new machine, upgraded to Flare 10, etc. Currently Flare 10.2.1.)

BUT the graphics are definitely in the project, and reinserting them does nothing. I'm digging around to figure out why these same graphics that worked before are now not working. I'm blaming IE... but I still need a work around.

Help?

Is there a Firebug-like option available for IE? If you are not familiar with Firefox's Firebug debug tool, you need to get it! Stat! It is extremely useful for debugging and revealing issues with Flare HTML. But that won't help you with the IE problem.

Is anyone aware of an equivalent debug add-on for IE?

[RamonS]

Is anyone aware of an equivalent debug add-on for IE?

Not a plug-in, it is built in (at least in IE11). Press F12 and you get the console and some other goodies. If you need more than that get Telerik's Fiddler (http://www.telerik.com/fiddler) and if that is not enough get Wireshark (https://www.wireshark.org/) to dissect every packet down to the last bit. I am quite sure the console will be sufficient to figure out what IE is told to get and can't find.

[sdcinvan]

Is anyone aware of an equivalent debug add-on for IE?

Not a plug-in, it is built in (at least in IE11). Press F12 and you get the console and some other goodies. If you need more than that get Telerik's Fiddler (http://www.telerik.com/fiddler) and if that is not enough get Wireshark (https://www.wireshark.org/) to dissect every packet down to the last bit. I am quite sure the console will be sufficient to figure out what IE is told to get and can't find.

Awesome, thank you. I rarely use IE but this is really good to know (when I need to examine a IE specific rendering issue). Ty