Project:Report - Failed to open startup file: object ref ...

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Project:Report - Failed to open startup file: object ref ...

Postby Matt O on Fri Oct 08, 2010 10:00 am

Hi

Problem: Unable to open or add Reports - any suggestions? The details are below:

Flare v.6.1.0 - 24/06/2010
Source control - P4V - Perforce

Last Friday (01/10/10 (a very binary, on-off, day)) I ran a report successfully on some Tags I have applied to topics.
Today (08/10/10): In the Project area, I open the Reports folder, double click the report above to open, result:
"Failed to open startup file: Object reference not set to an instance of an object."
If i try to create a new Report, result:
As above "Failed ..."

I have tried to ensure all relevant files are checked out (i.e. available) in Perforce.
I have closed all apps and rebooted.

I would welcome any suggestions.

Thanks and regards

Matt
Matt O
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Re: Project:Report - Failed to open startup file: object ref ...

Postby kmitchell on Tue Oct 12, 2010 3:10 pm

Hi there Matt,

Just an idea -- try resetting you Window Layouts ("Window" menu > "Layouts" sub-menu > "Reset Window Layouts"). Always worth a shot any time you get an "object reference"-type error.
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Re: Project:Report - Failed to open startup file: object ref ...

Postby Matt O on Thu Oct 14, 2010 6:17 am

Hi kmitchell,

thanks for your response
- strangely, when i came in on the Monday after teh Friday posting the msg above, the problem had gone away. remains a concern asn cannot trust when might re-occur.
- amusingly, when i reset the window layouts as you seuggested above, I got the 'Object reference not ...' message though Flare does appear to have gone on to reset back to factory settings.

I shall remember your tip for future, thanks again.

Rgds

matt
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Re: Project:Report - Failed to open startup file: object ref ...

Postby GraemeA on Wed Jun 22, 2011 7:13 am

Hi,

I've just started to receive this error (after adding my project into source control) and can no longer run reports in Flare V7. I tried the windows reset suggestion but this hasn't worked.

Any other ideas anyone?
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Re: Project:Report - Failed to open startup file: object ref ...

Postby bsolomon on Wed Oct 12, 2011 10:28 am

I just had the same problem (not being able to generate reports), and MadCap Technical Support provided a solution. The problem evidently is caused by the Analyzer folder.

To correct the problem:
1. Close Flare.
2. In Explorer, navigate to the Flare project folder. There should be sub-folders such as Analyzer, Content, Output, etc.
3. Delete the Analyzer sub-folder.
4. Open Flare and open your project.

You should now be able to generate reports.
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