Flare in Action!

[Richard Ferrell]

Hey Flare users!!


Do you have a Flare WebHelp site that is publicly viewable? Do you want to show off your Skills to your fellow Flare users? Is your WebHelp Site the Envy of your Fellow Techwriters? Show us!

Here is our website.
http://kb.madcapsoftware.com/

[smarlett]

Here is our (fairly fluid) Flare project:

http://www.digitalriver.com/helpcentral ... entral.htm


Great work, apinson!

[Roses]

This is a very nice Help system! Thanks for posting.

Roses

[SteveS]

We have published our Überhelp!

Applications and help is beta at this stage, beta test version going to selected users next week. Help is already out of date because of bugs I found in documenting process. In the words of Ned Kelly, such is life.

http://www.lgs.sa.gov.au/help

[Richard Ferrell]

This is from our German Reseller of Flare. His Flare Webiste

http://www.flare-knowledgebase.de/

He also has a German Language forum at http://www.cms-forum.info/foren/

[kikkoebe]

I really like your 'is this useful' buttons! Very cool.

I see how you could fake it and make clients think we were capturing feedback, but I don't understand how you actually get the feedback down.

Any chance you'll share the secret?

Thanks!

[rebeccam]

Smartlett,

Would you share how you accomplished the survey \"Was this helpful\"

[khollis]

SMartlett @ Digital River - WOW! Pardon the \"deer in the headlights\" look but you do great work. I like everything about your project. I love your navigation icons, did you make those yourself?

[Simon]

Dear All,

My WebHelp is for an application that can be run in two modes: Standard and Advanced, and in Standard mode the icons are much larger. Therefore I have made two skins that have been designed to hopefully resemble the application interface. Beta versions can be found at:

http://www.autograph-maths.com/EN/WebHelp/Autograph_Help.htm and

http://www.autograph-maths.com/EN/WebHelp/Autograph_Help_CSH.htm#0_Introduction/0a1_welcome.htm|StandardOnline
There are also CSH skins (without navigation panel and minimal toolbar) for Advanced and Standard modes. You can swap between the skins using the View button on the toolbar.

Cheers,

Simon

[RamonS]

This is really nice! Do you make the graphics yourself?

Just one question, is it intended that the screenshots are not centered and the text is not justified on both sides? Maybe that doesn't matter when viewed in a smaller window.

[Simon]

Thanks for the comments!

The icons were bought from Glyph Lab, UK. I believe they provided a whole library for a very reasonable price. I created the hover and pressed icons in Photoshop using the original icons and adding light and dark blue layers respectively.

The WebHelp has been designed to be used at a particular resolution (we are using IWebBrowser2 interface and hosting in our own application so we can run WebHelp locally without the error messages) which explains why it does appear a little odd when viewed fullscreen! I still quite like the screenshots left-aligned but I agree with you about the text, it happens because I used fixed width tables in a few places, I will have to have a look at these.

Thanks again for the instructive comments.

Cheers,

Simon

[danielg]

I suppose it certainly won't hurt to share a peek at our customer service site. This was a legacy project outta RoboHelp, as some (most..?) of you will probably recognize right away. And, last but not least, SteveS: please believe me when I say that today is the first time I saw your skin entry! Mike M here wanted orange, so that's what I gave him (my supe). Rick F, please let him know...thx!

Cheers, =dg=

http://service.foxracingshox.com/consumers/index.htm

[BruceMcNaughton]

Hi,

Here is an example of a site with a simple front page for casual viewers and a 'show' button for people who want to dive deeper ... This site is still a bit under construction ...

http://www.process-aide.com

Regards,
Bruce

[Richard Ferrell]

Great Site, Click on Big Picture to see the Flare Website, Keep up the good work!

[KevinDAmery]

Hey, Bruce, just a quick observation. I found that if I clicked \"Big Picture\" in the text, I got a full frameset, but if I clicked \"The Big Picture\" from the menu I only got the process diagram. Is that by design?