Search Tab Not Working

[Pete Lees]

Hi,

I've tried the suggestions above, registered all dlls, and tried helpworkshop (that continues to tell me that my itircl dll is not registered), but the search does not work on other machines either. However, the search tabs of old robohelp projects work on my machine and others.

The critical DLL as far as this issue is concerned is itcc.dll. Here are some instructions on how to register this DLL from the command line:

http://frogleg.mvps.org/helptechnologie ... ml#hhc6003

I'd also recommend that you download and run MJ's Help Diagnostics, and choose the option to "Refresh Registration of all HH 1.x DLLs".

http://helpware.net/downloads/index.htm#MJs

Pete

[alien]

ok, running MJ's Help Diagnostics helped, the search tab now works on my machine and other machines. woohoo! That's the one thing I hadn't tried. Thank you everyone for your help!

[helen]

Okay, so is there any clever way of stopping this happening other than being methodical and checking the search is working before you release? I've just been burnt by it (in Flare v4.0) and it was indeed RegisterItcc.bat that fixed things.

[SusanL]

I ran into this problem too while putting together a small test help file from imported Word documents. I tried everything recommended on this thread, but it still didn't work until I deleted the HTMLHelp target and then created a new HTMLHelp target. It works fine now.

[KT_Mtjoy]

Hi there,
I am having the same problem where the search tab in HTML Help outputs a "No search topics found" dialog. The link to the article posted in this thread is no longer available, can someone suggest actions I might take to fix my search option? I re-registered the itircl.dll on my machine but this did not help.
Thanks so much,
Katie

[Pete Lees]

Hi, Katie,

I am having the same problem where the search tab in HTML Help outputs a "No search topics found" dialog. The link to the article posted in this thread is no longer available, can someone suggest actions I might take to fix my search option? I re-registered the itircl.dll on my machine but this did not help.

See my posting above.

Pete

[KT_Mtjoy]

Whoops, sorry about that I missed your post,
Thanks so much
Katie

[Ole Steen Rathmann]

Hi all, on Flare 5.0.0. I had the same problem with the "Search Tab" not working - "No search topics found" was the only response. as adviced by Pete and others, the cure was:

a) make sure the StartUp Topic (in the Target) is specified; and
b) download an register the itcc.dll from
http://frogleg.mvps.org/helptechnologie ... htips.html.

Thanks !

[Madcap Guru]

you may want to check out this KB article

http://kb.madcapsoftware.com/Content/Fl ... L_Help.htm

[Alda]

I am working on Vista and have managed to solve the problem, but the No Topics Found message is still displaying for a split second before the topics are displayed. Can I get rid of the message in any way?

[Pete Lees]

Hi, Alda,

I am working on Vista and have managed to solve the problem, but the No Topics Found message is still displaying for a split second before the topics are displayed. Can I get rid of the message in any way?

Are you sure that it's saying "No Topics Found", or is it just displaying the standard "Click cancel to stop the search" message?

searching.gif

This message is always displayed, even if only for a split second, when the search function is working properly.

Pete

[Alda]

It is the Click cancel message. It was displaying for such a short time, that I was not able to read it. Thank you for the reply.

[thecase]

(apologies if this is a duplicate post in this thread)

Wanted to add that the DLL will become unregistered (and break the Search tab) if you have multiple versions of Flare installed and remove an older version. I'm not sure which version caused the issue, but here is what I did to cause this problem:

1. Install and run Flare v3.1
2. Install and run Flare v4.x on top of it
3. Install and run Flare v5.x on top of that.
4. During a recent drive cleanup I removed v3.1 and v4.x and it unregistered my DLL. Setback.

I ran the RegisterItcc.bat file in C:\Program Files\MadCap Software\MadCap Flare V5\Flare.app\Resources\Bin and it fixed it.

best,
-case-

[forfear]

(apologies if this is a duplicate post in this thread)


I ran the RegisterItcc.bat file in C:\Program Files\MadCap Software\MadCap Flare V5\Flare.app\Resources\Bin and it fixed it.

doing this works all the time....
its happened frequently enough, when i change workstations that i try to remember to test the search functions after building the target to make sure that search is working or I will try to run RegisterItcc.bat straightaway. its a real pain when you've spent hours building the necessary targets on a different workstation, and discovered all the html help search is kaput : )


all the same, glad you found

[Bernie123]

As I am using Windows 7 I thought the following may be worth repeating.

This is a very frustrating bug to solve without this software forum

Note for Windows 7 64-bit Users: The following steps must be taken to register the DLL on Windows 7 64-bit.

1.In Windows Explorer, navigate to C:\WINDOWS\system32.
2.Right-click on the file cmd.exe and select the option to run it as an administrator. The command prompt window opens.
3.At the command prompt, type the following and press Enter:
4.cd "C:\Program Files (x86)\MadCap Software\MadCap Flare V6\Flare.app\Resources\bin"
5.Type RegisterItcc.bat and press Enter.
6.Close the command prompt window.

Regards

Bernie

[i-tietz]

I ran into this problem too while putting together a small test help file from imported Word documents. I tried everything recommended on this thread, but it still didn't work until I deleted the HTMLHelp target and then created a new HTMLHelp target. It works fine now.

Let me guess: the new target has a different name?

[Sharpras]

Today, July 1, 2010, I installed Flare update 6.1, Windows XP, and now my SEARCH TAB DOES NOT WORK. It finds no word at all. This Help project had worked prior to this update. I have HTML Help outputs from before and after (6.1 update).

Solution requested.

[LTinker68]

Do you mean searching in Flare doesn't work or searching in the HTML Help output doesn't work? If it's the HTML Help output, see this KB article --> http://kb.madcapsoftware.com/default_CSH.htm#OUTH1003F

[Sharpras]

Thanks, LTinker68. That KB article about registering the Itcc.bat corrected the problem.

[LTinker68]

Not quite sure why just upgrading Flare made it stop working, but if it happens again then just follow the same procedure.

[jivana]

I had the same problem in Flare 6.1 under Vista, and despite all the .dll files being registered correctly already, I had to re-register itcc.dll to fix the issue.

[Richard Ferrell]

In earlier versions of Flare, I had seen when you reinstalled or upgraded Flare it might unregister that dll, Looks like that issue is still around

[Andrew Heard]

Sure is

[rlane]

I experienced the same problem with search not working in Flare V6.1
The solution was to run the RegisterItcc.bat file in the following location.
C:\Program Files\MadCap Software\MadCap Flare V6.1\Flare.app\Resources\Bin

[Skooter]

Thanks to Bernie123 - had this problem adter upgrading to Windows 7 - it was as easy as 123 after following your instructions. Cheers