Flare V11 Crashing

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nlieurance
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Flare V11 Crashing

Post by nlieurance »

Flare-Error.png
I suddenly can't open Flare. I'm getting an error and the program crashes before I can even get it opened. Any ideas?
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Robotman
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Re: Flare V11 Crashing

Post by Robotman »

Just the usual solutions here:
Uninstall / reinstall Flare
Reinstall .Net (Dot Net)
\m/ Gary \m/
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nlieurance
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Re: Flare V11 Crashing

Post by nlieurance »

Robotman wrote:Just the usual solutions here:
Uninstall / reinstall Flare
Reinstall .Net (Dot Net)
Thanks for the tip. Is there a proper procedure for uninstalling/reinstalling? I'm guessing that uninstalling won't delete my project and content files; is that right?
Robotman
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Re: Flare V11 Crashing

Post by Robotman »

nlieurance wrote:Thanks for the tip. Is there a proper procedure for uninstalling/reinstalling? I'm guessing that uninstalling won't delete my project and content files; is that right?
Correct.

If in doubt, though, take a backup of your project files.

As for the procedure, I would normally uninstall Flare, reboot, reinstall .Net, then reinstall Flare.

Can I ask what O/S you are using? Looks like Windows 7 (there has been the odd issue between Flare and Windows 7 although that may only be Flare 12 and above rather than 11 - although it's been a while since I've been on Windows 7).
\m/ Gary \m/
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nlieurance
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Re: Flare V11 Crashing

Post by nlieurance »

Robotman wrote:
nlieurance wrote:Thanks for the tip. Is there a proper procedure for uninstalling/reinstalling? I'm guessing that uninstalling won't delete my project and content files; is that right?
Correct.

If in doubt, though, take a backup of your project files.

As for the procedure, I would normally uninstall Flare, reboot, reinstall .Net, then reinstall Flare.

Can I ask what O/S you are using? Looks like Windows 7 (there has been the odd issue between Flare and Windows 7 although that may only be Flare 12 and above rather than 11 - although it's been a while since I've been on Windows 7).
I'm using Windows 7. Tried uninstalling/reinstalling. No luck.
Robotman
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Re: Flare V11 Crashing

Post by Robotman »

At this point I can only recommend that you take it up with Madcap support. I'd suggest it 'might' be a Windows 7 thing due to issues we've had in the past.
\m/ Gary \m/
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bunnycat
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Re: Flare V11 Crashing

Post by bunnycat »

Yuck, both of my Flare versions (11 and 12) started doing this yesterday. I'm in middle of going through the repair/uninstall/reinstall dance. No luck with a straight repair yet. Same exact error. Wonder if some .Net component was updated yesterday thanks to corporate policy pushes.

Sigh.
bunnycat
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Re: Flare V11 Crashing

Post by bunnycat »

Yuck, both of my Flare versions (11 and 12) started doing this yesterday. I'm in middle of going through the repair/uninstall/reinstall dance. No luck with a straight repair yet. Same exact error. Wonder if some .Net component was updated yesterday thanks to corporate policy pushes.

Sigh.
Richard Ferrell
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Re: Flare V11 Crashing

Post by Richard Ferrell »

What happens if you create a new project does it crash?
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nlieurance
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Re: Flare V11 Crashing

Post by nlieurance »

Richard Ferrell wrote:What happens if you create a new project does it crash?
I can't get that far. The program crashes before I can even get it open.
doc_guy
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Re: Flare V11 Crashing

Post by doc_guy »

Did you install a Windows update or anything since it was working last time? Do you have a restore point on your PC that you can roll back to?
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