MadCap Software Forums

Thanks for your help Lisa. I just got a call from madcap and they told me to follow these instructions to resolve the issue:

-Under project organizer, expand the target folder and right click any of the target files and select make primary

This resolved the preview error message and also allows ...

Ok, I was confused because you said you tried to open another file and didn't get the error, so I couldn't tell if it was just one file on that user's computer or if it's still all files on that user's computer, and it sounds like all files.

The Preview windows uses Internet Explorer, so perhaps ...

So it's only one specific file on that user's computer that won't Preview? That sounds to me like the file isn't XHTML compliant, like it's missing a closing end tag or something, but if that's the case, all of you should get the same error. Are the files in source control for all of you to access ...

lacastle wrote:In Flare, click Window > Layouts > Reset Window Layout.

Thanks for the help Laura, I tried resetting the Window Layout but I still get the error. I tried other opening other files and I don't get the error message. Any suggestions?

LTinker68 wrote:Probably not the solution, but you could have her reset the window layout to put the GUI back in its factory-default state.

Can you explain how to do that in detail?

Hello everyone,

One user in my company is having difficulties running the preview button using Flare 6.0 for windows xp. The following error occurs:

Failed to run command 'Preview'.

Exception:
Unable to find the specified file.

I tried reinstalling the software using the administrator account ...