MadCap Software Forums

General question about adding this feedback to topics: Am I correct that this needs to be deployed to an actual server in order to test out the JS and Analytics portion of the setup? I've added the necessary code everywhere (HTML to Masterpages, CSS to Stylesheet, and JS file to Project). I'm able t...

Not really, but if you can't use the ID, why not send the video's filename with the event? That'll presumably do the same job, and tell you what video was played. Just tried this using e.target.src, but not able to pull in the filename. Still get events, but no associated labels. The dev believes t...

UPDATE: Apparently Flare is stripping out the id="xxxx" I placed in the <object> tag to identify the video. That's why I'm getting events, but no association with specific videos.

Any suggestions on how to keep the id in there?

Okay, spoke too soon unfortunately. When I implemented the code as suggested, it worked great - for the ONE video on the page that I tagged to test everything. Problem is that there are multiple videos on the same page. So when I added the code for each video on the page, I got a "play" ev...

Success! Seems to work now. Dave Lee saves my bacon once again.

Now, any chance you can share the code that tracks percentage views?

No luck yet. Here's where I'm at now with the code: <object id="Registration" MadCap:HTML5Video="true" src="../../Resources/Videos/PerformanceManager_Registration.mp4" style="border: 1px solid rgb(128, 128, 128); width: 80%;" MadCap:Param_controls="true&q...

Dave Lee wrote:That's what I do in my projects. I also check how long people watch videos, e.g. send events at 25% at 75%.

Any chance you could post your code snippet for this as it appears in Flare?

I'm trying to use the syntax and structure from those links, but not having any luck getting it to work so far …

I'm trying to set up Events tracking using our existing Google Analytics for mp4 videos hosted within our help systems. My company doesn't currently have a central hosting solution for videos, so we have to upload them with our help systems. When I add videos to a topic, it's inserted as an <object>...

Seems like Conditions are your best bet.

- Give that TOC Topic a certain condition (such as "Print Only").
- In your target for online output, check the option to Exclude that "Print Only" condition.

Looks like it'll require some jQuery/JS to achieve, but doable:

http://jsfiddle.net/8u2jF

That image is called the Topic Hero image. You can change that from the stylesheet for the Home page of your project. When you open that stylesheet, look for the "topichero" item under "div". Then expand the Background item - this is where you'll find the background-image field w...

We're doing the same thing (except the in-app windows are page level, not field level). The links in these pop-ups open the full help system in a new browser tab. <p><a href="../../../Default_CSH.htm#Checklists" target="_blank">Learn more</a></p> I'm sure you could also just link...

Dave Lee wrote: I'd suggest using Google Analytics - you can send an event to Analytics when you click yes/no.

I'd love to see this Dave, thanks. We already use Analytics to track general usage for all our help systems, would be great to be able to use it for feedback as well.

I recently included feedback buttons in my Flare project. I've written the entire procedure here - https://thechecklistaddict.wordpress.com/2016/05/09/adding-feedback-buttons-in-madcap-flare/ Hope this helps. Thanks for documenting how to set this up, may have to give it a shot. We're currently usi...

Note - if you have HTML5 outputs, this only works with the tripane skin and not the top nav skin. Unfortunately, all our help systems are HTML5 Top Nav. Could we use the Merging Output at Runtime Using Server-Based HTML5 method? It sounds like that might allow us to keep our individual help project...

Yep, you can do that using a little CSS: ul.navigation > li > a:before { content: "Hi! "; } This selects the first level hyperlink in the menu and uses the :before pseudo class to add content before it (you could use :after in the same way). Then set the content to whatever you want, such...

Because the website where my company's Flare output projects are hosted does not allow web crawlers to index the website, using the Google search starting with the site: website_address search term or phrase will not work for us. We're in the same boat here unfortunately - no search engine crawling...

(I haven't found a recent thread that covers this topic, so apologies if I missed something somewhere.) I'm looking for a way to search across multiple Flare projects - whether that be via a third-party app or some yet-unknown-to-me Flare trick. We have multiple standalone applications that each hav...

We just added this line to the <head> section of our Masterpages:
(Our favicon.ico lives in the Content/Resources/Images folder.)

MadCap hosted a webinar where they discussed how to add a drop-down menu to the top nav bar of an HTML5 help system that filters the content based on selection. I think they used User Role as the example. They used a combination of conditions in Flare and some jQuery. I believe the example used HTML...

When I do this workaround, it does work and I do get a popup. However, the popup still contains the normal TopNav heading (with the search bar and menu items, etc.), even when I use a blank Master Page. Any fix for this? We ran into this same issue. We have "inline help" in our solutions,...

Yep, you can do that using a little CSS: This selects the first level hyperlink in the menu and uses the :before pseudo class to add content before it (you could use :after in the same way). NICE. Thanks David (and RickD), been looking to do this myself (adding icons before AND after the menu items...

Well, we successfully moved our project files locally, but have introduced another issue: adding files during check-ins with Flare. Whenever we perform a check-in on a project, we get an error stating files cannot be added to source control. We've resorted to manually adding new files (topics, image...

Here's the quick rundown of the problem we're facing here. I was the only tech writer on staff when we started using Flare, so set up my projects in the My Documents folder on my local PC. This includes a Style Guide that all projects are linked to via Global Project Linking. Everything is bound to ...

The only bodge I can think of for the moment is to create a topic and link it to the currently unlinked book.

Yeah, that's what we did in the interim, just created "filler" topics with menu proxies for those unlinked books. Not ideal, but it's working for now.