MadCap Software Forums

I found this information in DeepL's help. Please note that a subscription to DeepL Pro Starter is intended only for the translation of texts and documents using DeepL Translator and therefore does not provide you with an Authentication Key. https://support.deepl.com/hc/en-us/articles/360020695820-Au...

Hello folks, sorry for the delay. The release notes and system requirements have been published in the knowledge base.

Hello Folks, Thank you for posting. Would it be possible for you to provide additional information regarding the projects and their structures? How large is the project? Are you bound to source control? What type of source control? Is the project saved to a network drive? Does running in "Safe ...

Folks, deleting the .git folder workaround works for version 17.2.8042, and if your Flare project is nested in a parent folder bound to git. However, if your current version ends with 8047 this is not necessary. Please Note: Flare 2021 r3 is not creating new bindings but instead auto-detecting the b...

Re: Where are Git credentials stored? Post by mzdanio on Tue Jun 15, 2021 1:48 pm I'm also curious where credentials are stored as I need to know how to reset them. I'm wondering if they are in the Credential Manager (Control Panel > User Accounts > Credential Manager)? The Credential Manager is on...

Since updating to Flare 2019, bookmarks inside tables no longer work for HTML5 output (i.e. the links do not jump to them). The jumps still work for PDFs. I go back to 2018r2 and the HTML5 jumps work again. My advice: don't install Flare 2019! Hi, johnrobertgr, Thank you for bringing this to our at...

Hi Folks, I noticed this post and wanted to let everyone know that this specific behavior has been resolved since Flare V8 and reverified that it is still fixed in Flare 2017 r3. If you are experiencing similar issues please do not hesitate to contact Support and provide your projects. Support Inqui...

Hi Andrew, Thanks for posting the inquiry. Do you recall getting a confirmation letter at some point? Sometimes our emails are routed to our users' spam or junk folders. Can you check yours and see if any of those have been redirected there? If the issue occurs with the form, and it does not take yo...

Hello and welcome to MadCap's user assistance forums. This is a place where MadCap customers can come to find tips and information from other MadCap Software users. Some helpful tips: These are primarily peer-to-peer assistance forums. MadCap staff does monitor these forums, but they may not see eve...

Hi Magdalene, Are you able to replicate this behavior with other double-byte characters in a table? We will have support reach out to you to grab more information. For a faster response you can report this as bug using the link below or in the Help ribbon (Help > Report a bug). https://www.madcapsof...

Hello folks, There are several workflows to consider when utilizing Global Project Linking and Source Control. Here are some things to consider: Workflow A would consist of the Master project being imported from source control locally to the writers machines. Then imported to the child projects(All ...

Hi folks, In the interim, calling Chrome through the command prompt with a particular command will allow Chrome to view the webhelp manually. Here are the steps: Open the command prompt Type the following string start chrome -allow-file-access-from-files Copy and Paste the path of the help into the ...

Problem Description: After a fresh install of Flare 9, the user is prompted to install SQL Server Compact Edition even though the application has already been installed. Resolution: Go to the following locations: C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\Machine.Config C:\Windows\Microso...

Try clearing Flare's registry to see if this may be causing the plug-in to freeze. *Please Note: - Before you clear the registry, make sure Flare is closed. - have the license key information. The following are the steps of accessing the registry: 1) Click on Start menu and then Run. 2) In the Run d...