MadCap Software Forums

I'm working on an HTML5 output project and I've got .xsd files that my team wants users to be able to download. So I include the .xsd file in my project and created a hyperlink to the file. When clicked it opens in a new browser window or tab, or if a user right-clicks they can select Save As... Tha...

Most of our products are web-based applications and we use HTML5 with Top Nav design. Top Nav is used for those applications that are more complex with a lot of topics and different areas such as admin tools, tasks, references, etc. We have a few older products that are desktop products that ship wi...

The Milwaukee Area User Group is no longer active. Sadly we did not have enough interest or participation.

I've been able to add users without a problem. The email had a link to Central that took them right to the dialog allowing them to create their password. In the email it was just the word "link" as in "Please confirm and login by clicking this link." The word "link" was...

Fixed. I had to rename my source folder to eliminate the spaces...

The command that worked is:

for %I in (C:\Caching_issue_file\web.config) do copy %I "$(OutputDirectory)"

I've got Flare 2016 r2 with the new pre and post build event feature. I need to copy a file from my hard drive to the project output folder. I have been doing this manually after builds, but now I thought I'd try the post-build event feature, but it's not working. In the target post-build event comm...

This issue is now fixed.

I ended up doing the following:

Unbind the project in Flare.
Delete the project in Central.
Rebind/upload the project to Central.

Everything now works. Probably just some weird glitch in my project.

I'm testing the beta of Central. With one small test project everything seems to work fine. With a larger project, I made updates to a few topics, but when I try and push the changed topics to Central I get the following error: Pushing local changes to remote... Error occurred in LibGit2Sharp : GitL...

I have a few PDFs as external resources that are included in my output also. I was able to add a file tag to a PDF and built my project without errors.

I use file tags for keeping track of status, such as In Progress, Out for Review, Final, Ready for Translation, Out for Translation, Complete, etc. In the Project Organizer under Project > Advanced > File Tags you can add new tag sets etc. I use them especially to sort on the file tag if I need to s...

In Flare 12 top nav output, I recently added a feedback widget as per: https://thechecklistaddict.wordpress.co ... cap-flare/ It works great in all my topics but in the search results window the formatting is messed up. I'd like to exclude the feedback buttons from the search results window or at le...

I finally figured out the issue and fixed the problem. The project now builds fine. Somehow six topic files "lost" their condition tags. These six topics were originally conditioned to be excluded in the French. The ToC entries and other hyperlinks were conditioned to be excluded and the t...

Flare 12; I'm getting an error when I attempt to build HTML5 output. I get the "object reference not set to an instance of an object" message. Other projects build just fine. It's only this one project that fails. It used to work just fine. I hadn't touched it in a couple of months but the...

Just got an interesting request from our internal client services folks. They asked if it was possible to create a button in the help system, that when pressed would create a PDF file from the current topic. We know that you can print to a file, but depending on the browser used, that can be very ea...

We had another person here do a bit of research and apparently it's an Internet Explorer issue. We've only had it happen in when in IE. Chrome and Firefox works fine. We haven't found any fix in IE and it looks like this type of thing goes back a few years! We are still trying to figure out if there...

I'd like to see the Google Custom Search engine as a configurable option. We keep getting requests from our users to have a "Google type" search engine in the help.

I have a top nav project. When some topics are printed, they print fine. When some topics are printed, even though they are only a page or two long, the printer wants to print 100 pages!. We've seen this on some topics and not others, and it always seems to be 100 pages that it thinks should be prin...

Top Nav output: I know in the top nav skin under Global, Main Page, you can set the size, maximum width. The width of the content changes just fine but I'd like to be able to left align the content. It seems always to be centered. We'd like to be able to left align the content since sometimes a grap...

We want to incorporate Google Analytics into our latest product and include the help files. We are producing the top nav output. I think I can just take the code from Google Analytics and add it to the master pages in Flare. But my dev team wants to be able to configure this outside the help system ...

The web.config file my dev team created is: <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <staticContent> <clientCache cacheControlMode="DisableCache" /> </staticContent> </system.webServer> </configuration>

I would add all three. My developer team sent me this info: One more thing, those meta tags seem to be specific to some browsers. Like this reference http://stackoverflow.com/questions/1341089/using-meta-tags-to-turn-off-caching-in-all-browsers mentions adding more tags is required.(346 likes) <meta...

There are a couple of ways to fix it. It the target in Flare in the Advanced tab you can add meta tags such as: <META http-equiv="Cache-Control" content="no-cache" /> <META HTTP-EQUIV="Pragma" CONTENT="no-cache" /> <META HTTP-EQUIV="Expires" CONTENT=...

This could be a caching issue. I haven't seen it but my dev team has reported that occurring on some of their test machines. So far, no customer has reported it but they may have encountered it and just not reported it. There are a couple of ways to fix it. It the target in Flare in the Advanced tab...

My dev team recently reported a caching issue with webhelp. They say that at times when an updated webhelp project is deployed, the browser's cache has to be cleared in order for the correct, most recent files to be displayed. We hadn't noticed this behavior before; just in the last couple of months...

We are phasing out the use of an index in our WebHelp output and as we move to the "top nav" format there won't be an index. Instead we are improving the search capability in all our projects. We are using concepts and the search filter to give our users better results. However even if the...