Search found 2 matches

by sjaworski
Fri Mar 10, 2017 2:19 pm
Forum: Flare's General Discussion
Topic: Issue - Flare HTML5 Tripane and Submitting Feedback Comments
Replies: 1
Views: 1345

Issue - Flare HTML5 Tripane and Submitting Feedback Comments

Since we started using the HTML5 tripane skin, we have not been able to get the Feedback Submit button for comments to react like it is enabled. When a user clicks the button, there is no indication that the comment has been sent. Because of this, users continue to click, sending multiples of the co...
by sjaworski
Fri Feb 08, 2013 1:05 pm
Forum: Feedback Explorer and Server
Topic: What benefits are you getting from Feedback Server?
Replies: 4
Views: 12620

Re: What benefits are you getting from Feedback Server?

We installed Feedback in December 2012 and are noticing big discrepancies in "number of visits" to each topic, as compared to Google Analytics. Google Analytics is reporting 8 to 10 times as many visits in any time period, but when I test my personal visits to a WebHelp output, the numbers...