MadCap Software Forums

Issue resolved. I had box that was hidden that was waiting for a response.

I have not had an issue with this before, but now that Flare 8 is on a new laptop, the MS word target is not working. In the build process it looks as if it is processing but then hangs up on Saving Word Output. I have the output file set in the target. Any ideas?

I am trying to install the latest version of Mimic and it installs but then when I try to record a simple movie Mimic tells me I need to install a windows media encoder hotfix and when I try to install it, it crashes. This is very frustrating. I am running windows 8 and I have tried installing direc...

I thought i had this issue resolved. However, it worked for awhile and now I am getting that same error "Failed to Run Command Record". I thought it was because I was running dual monitors, because once I removed the second monitor it appeared to work. However, now I have tried that as wel...

Thank you for your help. I repaired the .Net and reinstalled Mimic and I am still having the same error. I will contact support. Thank you.

I am using Windows 7. I have used Mimic before but i am not sure it was on this same computer. I will try uninstalling and reinstalling and see if that fixes the issue. Thank you!!

I am a new user to mimic and I am just creating a simple movie to record key strokes in an application and when press stop recording the following error occurs. Failed to run command 'Record', Exception: conversion was not successful. This error occurred every time I tried to stop recording. Before ...

We are having an issue that we can not find a fix for. We are publishing two sets of helpdoc to the web and in both cases it will appear fine locally but when viewing through the web address, content, index, glossary and browse just spin as if loading. It is as if the target location is missing. Wha...