MadCap Software Forums

Our company has been bought out by another company and of course there is rebranding of the documentation that needs to be done. We have a Templates project that I've updated and the new favicon appears correctly when I build an HTML5 target. In two of the company's Flare projects, I've imported fil...

Is there any way to specify what action is assigned to a PDF bookmark when Flare builds a PDF target?

What I'm trying to automate is that when I click on a link in a PDF, the bookmarks pane will automatically sync to that topic and expand to highlight my place in the bookmarks.

Nita said:

I don't think it's possible to change the tab order of the files that are open in the center panel.

In my experience, it works quite well to drag the tabs to the order that you want.

I'm getting some strange things happening when I generate Word targets and don't know where to look to fix these things: Every heading (all levels) in Word appears with left margin of -2.78". This isn't defined anywhere (not locally and not in the single stylesheet we use). Every page of the co...

I just tried this and it seems to work a bit differently depending on what is selected. I made a change, selected the entire paragraph by selecting <p> marker on the left side of the window. When I clicked Accept Change, nothing happened - I had to click Accept Change a second time for the change to...

Thanks, Nita, but that's not the problem.

The title is short and it hadn't changed since the previous day, and at that time the PDF was generating correctly. The problem just... happened. That's why troubleshooting it is so frustrating - I have no idea what caused it.

I have a page layout for our cover page that contains our company logo (in its own decoration frame), the relevant software platform and the book title in a following text frame, and then the publication number and date in another text frame. Normally, everything is fine. Occasionally, when I build ...

Just checking you aren't using the "Include" checkbox on your Conditional Text in the Target? You only need to use this to override an Exclude, so where you say "the entire topic is is included due to the condition tag that I used for the import", remember that once you've impor...

I've conditionalized myself into a corner and I'm not sure how to get out of it. I have two separate Flare projects (A and B - these are for separate yet related products). Most of the content from Project A needs to be used as an entire section in Project B. So what I've been doing is tagging the c...

Pressing F5 usually works for me.

I don't know if you've worked out the answer to this, but all of these are located in a language skin. If needed, you can add one to your Flare project by right-clicking on the Advanced folder in the Project Organizer and selecting Add Language Skin. Don't forget to select the language you need from...

Nita, you're absolutely right, of course. Not every company has as simple a setup as mine does.

You don't need two separate TOCs, but you will need two separate targets. Each target would use the appropriately sized page layouts, but they could point to the same TOC.

I'd appreciate confirmation that my logic here is correct. My company produces two types of documents: * End user documents (mainly user guides). I do not want headings to be numbered in these documents. * Service documents (installation, configuration, etc. which are used by company and service per...

That has happened to me from time to time when using past versions of Flare (currently on 2017 r2 and I don't recall seeing the problem here). It seems to be a memory issue - closing Flare and reopening it solved the problem for me.

This is the solution I received from MadCap support:

MadCap support eventually did find a solution to this problem... a simple fix in the stylesheet:

Oops, thanks for pointing that out! My eye was drawn to the pretty pictures and I didn't read the actual words

Thanks, but that didn't solve the problem. I tried making the padding value smaller, larger, and removing it altogether - no difference. I have a support call open with MadCap and they haven't been able to solve it either...

Hi, I'm currently using 2017 r2 and haven't encountered too many issues for which I can't find a workaround. I haven't yet upgraded to r3 because we are due to have a product release soon and I didn't want to insert any unknown quantities at this stage. Having said that, I just now noticed that ther...

Does each snippet have only one condition? If so, why don't you just conditionalize the snippet itself?

I actually did this just today (without looking at the thread, just tried it) and it worked perfectly.

Hi, Our online help is translated into 19 languages, and we've just received the translated files for this first release since I've been using Flare to create the documentation. The English version looks fine, but some languages that have much longer words are overflowing the submenus (here's an exa...

I'm using 2017 r2 to create my TopNav help. Here's a sample of my menu. For a real deliverable, all menu items have submenus - in this example, VMViewRead is just the name of a linked TOC that I had deleted in this test copy of my project. (The orange letters are the end of our company logo.) Menu1....

For a quick and dirty PDF file of a topic, I just preview it as one of the PDF targets and then save it. But this won't give you correct headers and footers because there's no context (for example, the correct chapter or book name in a PDF header).