MadCap Software Forums

Just had this happen to me. Contacted MadCap and they deleted the Output and Analyzer folders. That resolved the issue.

Hi all, My organization has an HTML5 side-nav Online Help system, built by Flare, and we also have a knowledge base built by Salesforce Knowledge. Our knowledge articles are public (not behind a login) and indexed by Google. I would like to query the knowledge base from within my HTML5 Online Help s...

I believe I found a solution in another posting: viewtopic.php?f=13&t=31087

I'll give that a try.

Does anyone know of a way that Flare can automatically display a "Last Updated" date on each topic that would reflect when the content on the topic was last updated? We're currently using a Current Date variable that shows the date on which the output was generated, but it would awesome if...

@Psider, you can trial the integration. You need an environment with at least one article type created that has a rich text field. The other limitation that I observed is that you can only publish 10 articles to Salesforce Knowledge. If you publish 10 additional articles, they will overwrite the pre...

My organization is looking to use the Salesforce integration to publish from MadCap Flare to Salesforce Knowledge. Could anyone share any best practices or lessons learned that they have come across in their implementation? What limitations have you found? I am aware that the integration is a one-wa...

Hi Leslie, I am very interested to hear how your project goes. We have been interested in something similar for a while, but have not yet approached Salesforce for this type of a project. Please do share updates when you are able.

Has anyone been able to achieve this? It would be very helpful.

Hi there, My company is about to retire support for IE7, so I'm moving towards switching from WebHelp to HTML5 output. I'm aware of the pros for HTML5, but has anyone come across any cons for switching? I have read reports that the search is not as strong (wild cards and partial word search aren't g...

I'm currently using WebHelp and I am trying to improve the search experience for my users. I implemented search filters, which seems to be working well. 1. I have enabled partial word search to make the search more flexible. Is there a way to measure how search has improved with partial word search ...