MadCap Software Forums

Submitted a bug to Flare way back in the spring. Flare asked for a copy of our project, confirmed the problem and passed it on to development. In the meantime, we downgraded to Flare 11. The search worked okay until recently; now, once again, every search ends in error and we're forced to close ...

Scares me to see you're running Flare 11 with Windows 10. We used Flare 9 for years with Windows 7, and things were smooth. Recently, we tried moving to Flare 12 still with Windows 7, but the problems were many, bringing us to a near standstill. Then we tried Flare 11, and it seemed to behave a bit ...

Really appreciate the reply and certainly will try if/when I get tired of the solution I hit upon: Open Visual Studio, navigate to folder in project and rename it there. It works. Kind of a nuisance, though. Flare is becoming tougher and tougher to work with because of this stuff. We tried v12, but ...

Or change the name of a folder, for that matter. We recently moved to Flare 11 from Flare 9 and have never experienced so many bugs in the product, the latest being that, when we click the New Folder icon, type the name of the folder and press <Enter>, the folder name remains "NewFolder."

Has ...

Thanks for the replies. Had a developer look into it, and he's determined it's Flare's problem, so I've submitted a bug.

More than a month since the bug was submitted and still no word. In the meantime, we're using v11. Performance is better overall; however, every morning, when I first try to load the help project, the "Querying source control" message (we integrate with TFS) never ends, so I End Task through Task ...

We recently went from Flare v9 to v11 (tried v12, but it doesn't work properly with Windows 7). Our help project is bound to TFS. Since going to v11, first thing every morning when I try to load our project, my system hangs on the message "Querying source control ... " and the project never loads ...

Maybe I lucked out. Since I was on a remote session with a MadCap rep, I let him do the zipping, and all I needed to do was the uploading. Still no word on a fix for our v12 problems. In the meantime, we've gone to v11, which seems to do a bit better with Windows 7. At least the search works much ...

Just what I needed, Mark. Thanks much.

I'm looking for an end-to-end how-to--video or otherwise--on creating print documents with Flare. Would anyone have a link?

Still new to HTML5 Top Navigation skin. Have replaced the company logo in the header, looks fine in the skin, but when I generate the output, the default logo appears. Have checked everything I know to check, including the skin selected for the target. Why might the correct logo show in the skin but ...

Uploaded our project to MadCap, where the issue was replicated and a bug report was submitted to development. I'll provide an update when I have one.

As promised, the latest: MadCap spent an hour-and-a-half on a remote with me today, troubleshooting issues with the performance of v12. We learned the trouble appears to be tied to a .dll associated with Windows 7 and the decision to "get latest" when loading a project bound to source control ...

We use TFS, also. It's always worked smoothly with Flare--well, always enough, thanks to sharp technical folks. I haven't noticed anything different about the check-out/check-in process, but the overall sluggishness and inability to use search and replace persist.

Anyway, MadCap has scheduled a ...

Just curious whether anyone out there has found v12 to be significantly slower and buggier than previous versions. My company has used Flare for 10 years, and the product has never caused trouble. With v12, our project loads much slower, the search and replace feature forces Flare to close, we're ...

Big thanks for the prompt reply. Main reason I asked, I changed the company logo, and the new logo shows in the skin editor, but changes to the menu items only show in the output. Guess it's user ignorance. Thanks, again.

Trying to use v12's html5 top nav skin. Change the default menu items across the top, build help, and the new items appear in the output; however, the skin editor still shows the default menu items. User error?

Is anyone on v12 experiencing crashes when doing a global search/replace? If I try a search, it'll usually find the first instance of a term (after an uncharacteristically long delay), but the first time I click Find Next , the project freezes and an error forces me to close Flare.

Our company has ...

All of the toolbar buttons selected on the HTML5 skin do not show on our HTML5 output. I'm assuming we need to submit a bug report.

Please forgive the delay, not to mention my stupidity. Your post told me all I needed to know. Thanks for taking the time.

Would anyone know why I don't have any file tag sets in my Advanced folder? We're using Flare 9.

In the style sheet, I have my pop-up windows set to auto-fit contents; yet, in the webhelp output, all of the windows are gigantic. What am I doing wrong?

Thank you, again. Seems in a past life with Flare, I was able to copy page layout headers and footers at will, but between then and now, some sort of switch has been flipped and maybe I'm too close to it to see. On right-click, everything but Copy and Paste is enabled.

Maybe it wasn't a past life ...

Yes, the footer I was trying to copy contained a variable; however, I deleted the footer and added a new one with text only, and when I right-click in it, the Copy option is still greyed out. I'm missing something silly, right?

Would anyone know why the Copy option is disabled on the drop-down when I right-click a footer in a page layout?