MadCap Software Forums

Hi all,

I have received the following error when publishing our HTML5 help:

Failed to update: Data at root level is invalid. Line 1, position 2.

The topic looks fine in the published help system.

Any guidance would be appreciated.

Flare version 11.1.2.

That did the trick. Thank you very much.

Turns out we were overlooking the TOC label.

Hi all, Analyzer is reporting that many of our TOCs are missing a link to a variable set that does not exist in the project. What we have tried so far without luck: 1. Per a similar reported issue ( https://forums.madcapsoftware.com/viewtopic.php?f=38&t=21527 ) - deleted the contents (including ...

After getting some excellent support at MadWorld, turns out that FileSync directory was checked into source control.

Removing FileSync from source control resolved my issue.

Ran as admin, but still no luck. I suspect I will be opening a support ticket with MadCap. Appreciate your time.

Analyzer is not in source control and I have made sure that the local Analyzer directory and files are not read-only. Still no luck.

Analyzer is not checked into source control.

I have set up external resources and have copied/mapped PDFs to several of our projects. However - I have come across the following error in one project: "attempt to write a readonly database." Has anyone experienced this? I have made sure the respective project/files are checked out, and best I can ...