MadCap Software Forums

Hi Serious D2H problems after (monthly) Office update on Wednesday 25th Jan. 2023. The day before everything was working fine. First a Word error when opening document (Word has not been installed/problems with D2H (start) templates) After document has been opened though, the (NetHelp) project does ...

error_d2h_manual2.png Hi all, I experienced a strange bullet display after I generated Manual output for my projects some days ago. After the first bullet a Number style (1) appears, then again a bullet followed by a Number style (2) again, etc. See attached. So far, I have never had problems with ...

Hi all,

Yes, updating the custom templates (Madcap sent me the updated default D2H templates) did the trick, and the problem has been solved now! Like Jack said, open template, make a change, save it, undo the change and save it again!

Good luck!
Sjouke

Hi all,

I also can't create new D2H projects anymore:
gr Sjouke

Hi all, Serious D2H problems after (monthly) Office update yesterday. The day before everything was working fine. First a Word error when opening document. After document has been opened though, the (NetHelp) project does not compile anymore. This happens with all existing projects . D2H V6 (latest ...

Thanks Jack for your comments. It is nice to have the same D2H configuration in case of troubles :) Guess what? I regenerated PDFs today from already created manual .docs and ............it does work now for some reason. Very strange. I first thought it was because I changed the output template a bi...

Hi all,

Without changing something in my D2H projects, suddenly all PDF are being created without live links (although that setting = Yes).

So hyperlinks and links in the Table of contents do NOT work anymore in the pdf's.

gr Sjouke

D2H V6 (latest version)
Windows 10

Hi all, Does anyone have experience with D2H (V6) and using Sharepoint? Am I right that Sharepoint can be used for storing/managing the source files, and that D2H target output can be directly published to Sharepoint? But the target building must be done from the local stored projects, so entire pro...

Yes, upgrading to the version Jack mentioned resolved the issue for me as well.

Gr Sjouke

Hi all, It seems Jack is right! I removed the footer's STYLEREF "heading1" from a source file, and the paginating went OK. In fact there is no need to have footers and headers in a source file, as it is all skipped when generating online (html) outputs. It comes from the Word Source templa...

Hi Jack,

I will create a bug report as well. Madcap certainly has to fix this annoying issue!

gr Sjouke

Hi all,

Another related problem: it takes ages to generate a PDF from NetHelp Manual target

Sjouke

Hi Jack

I have the same problems after Word update...

Sjouke

Hi Jack, I have the same configuration as you have, Windows 10, M365, D2H 6, and my projects (re)build very fast, about a few minutes or so. This is for both NetHelp and Manual/PDF builds. However I dont use a Master project for Manual builds. I do use a Master project for NetHelp (having 11 childs)...

Thanks very much Rob for sharing your experience! I will take this in mind.

Sjouke

Hi Rob I can't answer your question, as I have no experience with Disqus. What I am curious about is what made you decide to implement this functionality, and why for every topic? Is it also possible to only have one topic page with this discuss functionality? I did a quick test on your welcome page...

Hi

Enable Javascript in your browser. For example Microsoft Edge: Settings > Site permissions > Javascript > allowed = yes

gr Sjouke

Hi, I installed D2H V6 and found that my customized NetHelp themes got corrupted when upgrading the theme to the new D2H version. Theme based on 'Tabs'. The title of the Content tab is not well positioned, and when selecting the Index tab the contents entries and the index entries got mixed up (see ...

Hi Jack
I will do the same this afternoon in our Dordrecht office
Werk ze (dutch)

Sjouke

Nice to see that DocToHelp V6 is available

Sjouke

Hi Sabine, Yes I have the latest MS software. This was happening on network drive. On local drive it works fine! I also have other fatal error messages like Access denied (see other posting). I think all these errors are related to each other. This morning I got a new error message when trying to op...

Hi,

Suddenly, when compiling a Manual project I get this error. It occurs for all Manual projects.
What could be wrong?

Sjouke

D2H V5-1521
Windows 10
Word 2016

Hi,
I suddenly get this error when compiling NetHelp projects (which include a clickable image) stored on a network drive.
Compiling the same Word documents on local drive C: works fine.

Does anyone know how to solve this issue?

Thanks Sjouke

Hello Ubru, Probably the Topic Type linked to H3 = Conceptual (with Window = main), and the H4, H5, H6 have Topic Type = Procedural (with Window = proc). You can check this in Project > Styles > Paragraph styles > H1/2/3/4/5 etc. Here you can select a Topic Type In Project > Windows you can define t...

Hi all, I wonder when the next release of D2H is coming, since there hasn't been one since a very long time..... I am using the latest version V5, which is a very stable version fortunately, but I get the feeling the product is almost 'dead' and no developments take place anymore. The Madcap Flare p...