MadCap Software Forums

I'm using Flare 2021 R3 (but same experience with older Flare 2020 R3). Binding a Flare project to Perforce Helix just doesn't function, I receive an error of "Bind failed: Server path does not exist | myServer:1666." Bind project dialog uses my credentials just fine. Can select Depot as the Type ...

I'm new to this Zendesk interaction too. I am in the exact same spot you are - I uploaded our MadCap Flare theme to Zendesk because the original theme assigned to our brand had little to no actual tech writing standards as far as headings, fonts, table formatting etc and basically "broke" our Flare ...

Looks like Flare 2021 fixed the code indent issue (hurray!) so that XML and such indents look much better.

Adobe reader/Acrobat holds your PDF file open and locks it (because it thinks you are editing it). There are a couple processes involved - so ending a few of them should work to allow you to rebuild your PDF: Close Flare End tasks: Adobe Collab Sync Adobe IPC broker Adobe Reader and Acrobat Manager ...

It basically works. Output displays nicely on HTML5 output and has the added benefit of the "copy to clipboard" functionality. In PDF output, it does the syntax highlighting nicely - which is sorely missing if you are using a different <pre> tag solution (or code syntax highlighting solution such as ...

Anybody notice that the code snippet feature in 2020R3 Flare just seems to bail on indenting your code snippets properly? I copied an XML snippet from Notepad++, where it was formatted to indent a property. Notepad++ had the indent properly. Flare's Code Snippet dialog box showed it indented when I ...

Yes, this is incredibly annoying. We have some workarounds, not fixes - your mileage may vary depending on your servers/web host and how it handles purging cache... We found that, for example, our Akamai-based web host had edge servers that wouldn't all get the updated JS and CSS files that were ...

I've noticed that when a single HTML topic fix gets above about 250K in size, the Flare XML editor becomes nearly impossible to use (can't scroll the topic, cannot edit efficiently because of really bad lag). The Flare exe CPU and memory usage goes crazy at the same time. The files of this size are ...

Hi, I have changed the Madcap Proxy Menu font size to 18pt and it shows up fine when I open from within Flare, but when I upload to my server and view online, the size has gone back to 12pt. Is there any way to fix this? There may be a couple things going on: [*]Caching on your remote server(s ...

For each target, you could define a DateTimeVariable in its variable sets. Unfortunately, it's not going to be actually responsive to the country, but you could use the DateTimeVariable in each output to give that target its own specific date and time formatting. I use the DateTimeVariable all over ...

In GA, my site is set for Site Search for term,search,query,Highlight , so I suspect it should be gathering "all" the information?!? When do you use term , search , and query ? I was only aware of "Highlight" and "q" being used as Query parameters in Site Search. For example: * On the search ...

This thread has been very helpful for me with integrating Google Analytics. I'm sort of surprised GA doesn't have this out of the box as a result. I saw immediate results when I implemented Dave Lee's code snippets for null search results (THANK YOU!). This will help us craft up some solutions in ...

Flare 2019 R2 updated the jQuery library from 3.3.1 to 3.4.1 which is apparently less tolerant of functions or methods that caused warnings. I had some Google Analytics feedback code that had a warning, but when compiled with Flare 2019 R2 turned into a mess. I eliminated the function that was ...

Are there no clues from errors in the browser Console? Yes, there were a couple of warnings in GA's debugger (that were benign and known), plus one enormous stack from require.min.js. So large of a stacktrace, I cannot really tell what is wrong. So I'm going through all of my feedback jquery and GA ...

I'm still using the feedback code I posted here, and it works fine in 2019r2. If your code works in local builds and only fails in the live production server, then to me that suggests the issue is your server and not the code. Quite surprised that support suggested it was your jquery, because that ...

Has anyone experienced any negative effects from upgrading Flare to Flare 2019 R2 with their Google Analytics feedback code. My feedback code (from the previous examples here) was working great - right up to the Flare 2019 R2 upgrade. After I upgraded, had several problems with my TopNav site - it ...

Wow, am I glad this thread was here! Talk about a non-intuitive place to put an element that we should be able to edit freely on a PDF target, or just a style. Yeesh. I would never have thought of adding a language skin (none of my projects had them because it was using the default). Only after ...

RecPerch wrote:I'm seeing several concerning posts here about R2. If a past release was too wonky (as this one seems), did MadCap release a patched version?

No patched version as of this morning, although I'm in email thread with their support folks on at least one of the problems.

I had Flare 2018 R2 and Flare 2019 running side by side on same computer, using the same license. No problems. However, Flare 2019 R2 came along and acted like an upgrade to Flare 2019 (but left Flare 2018 R2 alone-- thank goodness!) - it put down its executables into 2019's directory (Program Files ...

Do you know what Help output you'd be doing for them for V11? As other posters have suggested, on the surface, the html and css files shouldn't have changed that much in themselves since 11. The catch comes with the underpinnings of the jscript/jquery and other Flare subsystems in the 2 versions ...

Updating to 2019 R2 caused all sorts of problems with my TopNav HTML5 projects. Broke the ability to use the Search box (??) in topNav help output - Cosmetically it looked fine, but the search button didn't work at all. Broke the display of the menu proxies that we were using for context-sensitive ...

Yes, mine too. Mine is exhibiting in TopNav projects, hosted on an IIS server, viewed in Chrome. The other browsers seem okay, although I've only tested IE and FF, not anything on a Mac. I actually just put a bug in for it - because of how it makes the output look "broken" on Chrome. It totally ...

In the Content Explorer, there is a button named "Toggle Show Files" - click it. It displays your list of files in another little pane. From here, you can multi-select and delete your topics. The regular mode of the Content Explorer doesn't quite act like a real file explorer, which can be annoying ...

Also, verify a couple extra things: 1) That your individual HTML topics don't have a link to your unwanted stylesheet referenced up in the <head> AND 2) verify that your target does not have the "Allow local stylesheets" The combo of those may cause your target to use the stylesheet in the topic ...

I've had Google Analytics set up for months/years on our documentation portals built with Flare Top Nav templates. Was working fine, collecting site search data and all the general data, plus the data from our topic Feedback mechanism ("Was this topic helpful?", Yes/No, send us an email) Recently ...