MadCap Software Forums

I need to embed a security certificate (.cer file) into my website output and also into PDF output. I've placed the .cer file into my Content folder and hyperlinked to it, but in the Website Output it still links to the file on my own drive. How can I embed it into the project so that it doesn't poi...

My online project includes 8 template files for customers that are in CSV format. I link to the CSV files in Flare. In past releases the files opened fine from the help target. Now, I get a message that says "The file format and extension of FILE.xls don't match. The file could be corrupted or ...

I use SFConnect to publish topics in my User Guide to Salesforce as articles. The project builds okay, but when I try to publish it, it shows this message: "Publish failed: The URL Name cannot match the draft or published version of any other article." I do have a previous release of the U...

I am trying to build a document that mainly provides links to five Excel files (.xlsx). I create hyperlinks to the Excel files and then build the PDF. When I open the PDF, the links don't open the Excel files. I've tried placing the Excel files both in the Content folder and in the PDF Output folder...

Hi Scott, can you tell me how much information the book contains about downloading content from Confluence? My documentation group does a lot of this and we're looking for ways to make it easier and more efficient.

Thanks for getting back to me!

For PDF output, is there an option that I can set in Flare so that when the user is on a particular PDF page, especially after performing a search in the document, the TOC will highlight where they are in the document?

Thank you both--I cleared my cache and that solved it! A colleague reported the same problem, so I'll recommend that she clear her cache and see if that fixes it. I don't know why I haven't noticed this behavior before--I suppose I was sidetracked by the fact that we just changed the template. Thank...

Our Documentation group is in the process of changing our styles.css to conform to new company guidelines. Cross-references and links for online output are set to be dark pink before they're clicked on, and blue after they're clicked on. But in the online output, some are pink and some are blue. Thi...

I am trying to change the color of my glossary terms in online help. I went to Dynamic Effects Styles in styles.css and changed the Font color for Madcap | glossaryTerm. It remains the original color when I build help output. Do I have to change it somewhere else? Could another style be overriding i...

For several months my documentation group has been using SF Connect to upload our Flare projects to a Salesforce system. Recently a separate internal team added a new required field called Pillar__c to Salesforce articles. Now when I try to upload my project, I get an error message: "Publish fa...

bleebs, I added the code and it's fixed! Thank you!!!

Since glossary terms are not showing properly in online output, we are wondering whether it would be better to use the MadCap | glossaryTerm style from the Basic.css instead of the one in our customized styles.css. Is there an easy way to copy a stylesheet style from one stylesheet to another?

FYI, I had two colleagues test out this problem. One had downloaded the most recent Flare patch, and the other had not. The one who downloaded the recent patch experienced the same problem--additional spaces after the glossary term in online output. This needs to be looked into by Flare.

Here is the code I was able to capture in the output for the glossary term "contact." I don't know how to decipher it, though! <a href="#" class="MCTextPopup MCTextPopupHotSpot MCTextPopupHotSpot_ #text MCTextPopup_Closed" data-mc-state="closed" data-aria-desc...

Code is below.

I just upgraded to the new 2019 r2 patch, and now in Website Output my glossary terms are appearing with additional space after them. Does anyone know how to fix this?

Thanks very much for getting back to me! A friend suggested the same thing, and I set the magnification from 150% to 125%. That solved it! Thanks again.

I am using Madcap Flare 2019 with the Salesforce Connect add-on. In the Destination Editor window, when I scroll to the bottom, I can't see the Upload field with its selections. Even when I minimize the ribbon, I can only scroll down far enough to see the top of the text in the Upload field. I need ...

My documentation group provides documentation in three formats: online help, PDF, and Salesforce articles. Some projects have up to 400 topics. We have to upload those 400 topics to Salesforce and then tag each one for Product Chapter, Topic Chapter, Product, and various Sub-Types. This takes a lot ...

I am using a template based on side navigation. I want the Previous, Next, and Print buttons always to appear at the top of the topic area, at the right. I want the breadcrumbs to appear at the top of the topic area at the left. I have inserted a topic toolbar proxy into the MasterPage.flmsp, and cr...

Thank you--I'm making progress.

Is there a way to ensure that the side navigation menu never disappears? I find it disorienting that I have to click a button to bring it back.

My web output template is based on Flare's side navigation template. I have styled the side navigation menu to have a gray background and black font, with any selected topic turning blue and bold . When the browser display is too narrow, the side menu disappears and my replacement for the "hamb...

I'm not sure I even have a responsive layout designated. I don't know why that would matter because I am simply looking at it on the laptop, and one page will show the side menu, while the next one doesn't. There's no way my users are going to know that clicking the "hamburger" icon will d...

I am using Madcap Flare 2019, and my website output is based on a side navigation Flare template. When I first open my website output, the side menu and topic body appear side by side, as they should. Sometimes, when I click a different topic in the side menu, the new topic page displays WITHOUT the...