MadCap Software Forums

Hi, has anyone had wonky hyperlink behavior in HTML output? By that I mean that you need to click the linked object right in the middle of the linked object; clicking to the right or left does not work. wonky_hyperlinks.gif I've put these object in a div - could this perhaps have something to do wit...

We wanted to remove them in order to provide as clean a system as possible, and to get rid of any perceived clutter. For the moment, our support teams and select customers will be able to access the system directly, hence the desire to provide a single htm file for access to the system. In the futur...

Thanks; I think you must be correct; the system I've generated isn't context sensitive, and everything seems to work fine.

Are the files "Default.js", "Default.mcwebhelp", "Default_CSH.htm", "csh.js", and "HTML5.mclog" necessary in HTML5 output if I only need users to open the help in a browser (Edge, Chrome, Firefox)? I simply use "Default.htm" as the entry po...

In generated HTML output, are the files "Default.js", "Default.mcwebhelp", "Default_CSH.htm", "csh.js", and "HTML5.mclog" necessary if I only need users to open the help in a browser (Edge, Chrome, Firefox)? I simply use "Default.htm" as th...

Thanks - I think you're right that the message is being displayed in an embedded browser. When I generate HTML5 output and open it directly from the output folder (using Chrome, Firefox, Edge), this problem does not occur. It occurs only when I open the help from within our app - i.e., open our app,...

Thanks Nita; we'll look into this - but I'm confused: What you mean by moving our help to HTML5? When we generate our output, the output type selected is HTML5. Is this then not really HTML5? Also, and for context, we provide our help from two sources: locally (i.e. the help system is automatically ...

Can someone explain the mechanism behind the continued use, or calling, of Internet Explorer in Flare HTML output? In our HTML output we provide links to YouTube videos. Clicking a link prompts you to select a specific browser (message: "Please update your browser. Your browser isn't supported ...

I'm contributing to this now old thread because last week, for the first time, I needed to publish via FTP and found an unlikely solution. I kept getting the message: Publish failed: The FTP client has not yet connected to the server. The requested action cannot be performed until after a connection...

Psider, my mistake; the XML code doesn't appear in the XML Editor.
In any case, thanks all for the feedback; I'll solve this when there's more time.

Nita, I understood what you meant. I had been working on this for a day, and had already looked at the links you sent (but thanks all the same :) ) The first link you suggested is the first one I had already found before posting here. It's confusing. The section "How to insert a related topics ...

Thanks Nita! Unfortunately the former author is no longer around to ask.

I inherited a project with an htm topic that references 3 other topics in the project as "See also" links. These "See also" links are visible on the generated HTML page. But in Flare on the Text Editor page they are not visible; they are only visible on the XML Editor page and th...

If Bind Detection is set for one project, it appears that Flare automatically applies Bind Detection to all projects: - True? - If true, is it possible to switch off this behavior? We have products that require Bind Detection, and others that do not. Every time I open a Flare project for a project w...

In our doc we sometimes provide specific command strings that can be very long. In Flare we enter the string as it should be executed, for example: patchSoftware --oraHome=/opt/mycompany/oracle/oracle/product/12.1.0.2/dbhome_1 --patch=/mnt/oradistro/embed/12102/Linux/patches/vdboraclepatches.xml We ...

Yep, thanks Dave.
Still, I find report results bizarre, and in many cases not very revealing. I've learned to take them with a grain of salt.

Thanks; these rogue condition tags don't seem to be doing any harm (but frustrated that yet another layer of unintuitive Flare complexity reveals itself: where do these things come from? They're like mushrooms; various elements seem to pop up all over the place), so manual search it will be until I ...

Flare's Reports: Can I rely on them? I inherited a large and very messy project and want to remove anything not used, for example unused conditions. I create a Report and in the category "Condition Tags" select only "Undefined Condition Tags" and "Unused Condition Tags"...

Yep, not holding my breath.

I was able to disable and change the logo link in the header of HTML5 output: To disable I simply commented (#) the URL call line of the HTML5 skin (in this case 'HTML5_Tripane.flskn'): $(document).ready(function(){ # $("div#header>a").attr({href: "http://www.mycompany.com/", tar...

Got confirmation from MadCap support that a thumbnail and image maps cannot be friends: "Thank you for contacting MadCap Technical Support. Unfortunately, your suspicions are true; a thumbnail image cannot utilize Image Maps. This is due to the Image Map and the Thumbnail requiring a mouse acti...

Can an image with hotspots (added using the Image Map Editor) be thumbnailed? I have an image with 5 hotspots that link to the respective 5 topics in my project. When I set the image to thumbnail and generate my HTML5 target, the image appears as a thumbnail, but the links do not work. Is this a mat...

I have a similar situation, if I understand yours correctly. I wanted different footers in my PDFs, and I was successful using variables. My situation is simpler, but it worked. We have two guides that are similar: one for external (customer) use, one for internal use. So I created a single project ...