MadCap Software Forums

Welcome to the new subforum for discussing WebHelp Mobile output from Flare. Any questions you have about issues related to WebHelp Mobile and the Mobile skins should be asked here.

Hello, David. Object Reference errors can be caused by a lot of things. Which software created the HHP originally?

Release notes are available at http://kb.madcapsoftware.com/default_CSH.htm#GEN1024F

This post is to let everyone know that release notes for the 5.0.1 update can be found in the MadCap Knowledge Base at http://kb.madcapsoftware.com/default_CSH.htm#GEN1024F

We are aware of this issue and assure our customers it is a false-positive identification. We have contacted McAfee to try to resolve the issue.

Hello, Carl. Please submit a bug report at http://www.madcapsoftware.com/bugs/submit.aspx

If you could attach a sample project set up in the same way you have your project set up, with the images captured and configured in the same way, that will be helpful in suggesting a solution.

Hello, Propellerheads. We have made a patch available in order to address some issues related to image quality and EMF support in PDFs generated by Flare 4.2. The patch is available in our Knowledge Base at http://kb.madcapsoftware.com/default_CSH.htm#PATF4PDF . A few things you will want to be awar...

Hello, Propellerheads. We have made a patch available in order to address some issues related to image quality and EMF support in PDFs generated by Flare 4.2. The patch is available in our Knowledge Base at http://kb.madcapsoftware.com/default_CSH.htm#PATF4PDF . A few things you will want to be awar...

This is possible with Lingo. You will need to split the segments. To do this, select the segment containing the data you need to move below. Then click the "Split the current segment" button from the Alignment Tool toolbar. This opens the Split Segment window. Place the cursor where you'd ...

I say this not in any official advice from MadCap, but as a Mac user. Just to clarify, the ._filename files are created when moving files from OS X to Windows through OS X. These are the resource forks of the files from OS X (where files have data forks and resource forks). You can Google for someth...

yanglu wrote:MadCap support,

Please confirm that if this bug has been fixed in Flare 4. I am thinking of paying to upgrade from 3.1 to 4 if this bug is fixed.

Thanks,
Yang

This issue is one of the issues that has been addressed with the release of Flare V4.

Unfortunately, the TMX files are not the files that need to be translated, but the result of completed translations. When you open a project in Lingo, the Flare topics are broken into strings - these strings are then translated by a translator. As each string is translated, that translation is saved...

I have been in contact with Siska, but if anyone else is experiencing this issue, please contact technical support. We think we have a solution that will work.

To clarify, to create snippets based on content, you will want to search for Frequent Phrases or Frequent Segments and create the snippets from the content. The Snippet Suggestions will allow you to replace content that is not snippets with snippets after they have been created.

At what point in the install does the issue arise? I run Flare in Parallels at home, and it works fine.

I've made a comprehensive patch, that you can download from http://www.madcapsoftware.com/support/f ... Fix_31.zip . Install instructions are included in the ZIP, and I'm updating the Knowledge Base as well. Thanks for letting us know!

I apologize for any confusion. I have just discovered that for this patch to work, the patch that came out on Monday, http://kb.madcapsoftware.com/default_CSH.htm#PATF3102 must also be installed. I will work to update the instructions and perhaps roll up a comprehensive patch that includes all the u...

A new patch is available that addresses the beveling in HTML Help, and issues with the back button and popups in Webhelp and HTML Help. The download, install instructions, and a more thorough explanation of the issues fixed can now be found in our Knowledge Base. http://kb.madcapsoftware.com/default...

The patch is now available for download, for those that need it. To install this patch, please take the following steps: - Download the patch from http://www.madcapsoftware.com/support/files/downloads/patch/31/MadCapEffects31.zip - Make sure you are running Flare 3.1 - Close all instances of Flare y...

Indeed, you can create a subclass of the a tag, creating custom definitions for the mc-popup-width and mc-popup-height for the subclass, and use that subclass for the topic popup links that need to be a different size than the autosized ones.

Apologies, I became confused by what you meant by formatting. For example, the LongDate system Variable will display the date as \"Friday, July 6, 2007\", and the ShortDate variable will display as \"7/6/2007\". This syntax can be customized in the Windows Language and Regional S...

Unfortunately, the system variables are not editable at this time. I have created a feature request on your behalf and added it to our database.

That is correct. The System Variables related to date update at compile time. They will not reflect the current time on the server where the output is hosted.

Alex, after testing, I can confirm that Frame 7.2 behaves in exactly the same way as Frame 7 with respect to this issue.

Discussion moved from:
http://forums.madcapsoftware.com/viewtopic.php?t=2434

I'll have to test this with Frame 7.2 as well, and will report back here.