MadCap Software Forums

I've started getting this error repeatedly. My Flare project is bound to Central. I'm told it might be Git related, so curious how many of you who get this error are using Git. Here is the "fix" from MadCap, which is not really a fix but more of a "unplug it and plug it back in" ...

Total Lingo newb. Evaluating it right now to provide leadership with a feasibility report. I see three MT options and don't know what to consider when choosing one vs the other: Google Translate, Microsoft Bing, Memory Translate.net. Recommendations please? Thank you!

You only tend to see that if you're using the search (and the term is inside the dropdown), or you have a link that points to a bookmark inside the dropdown. What's in the snippet? What skin are you using? Tripane, Top Nav, Side Nav? What does "if I launch the output with the default.htm file&...

HTLM5 output. My drop-downs that have a snippet as the drop-down body are auto expanding in my output. But only if I launch the output with the default.htm file. I I open the topic directly from its output folder, the drop-down is collapsed as it should be. I've tried unbinding and rebinding, groupi...

Possibly resolved. MadCap has indicated it's an issue with caching on their servers and is working on a fix. Also has something to do with cache and then case on vanity URLs, but that part isn't clear to me yet. They said I set my vanity URL to lowercase, but I didn't. I typed it in camel case and C...

Looking to compare notes and see if using a CNAME may be at the root of all the problems we're having with Central. Thx.

UPDATE 11/16/18: MADCAP FIX HAS RESOLVED ISSUE. NOBODY ELSE SHOULD ENCOUNTER THIS I HOPE. My CSH links have suddenly started displaying the MadCap Central portal sign-in page instead of my help topics. And now and then display the correct help topic. Then the portal again. Same build, no changes mad...

Does anyone else get this error when adding descriptions in topic properties? I get it 9 times out of 10 as soon as I add a description and click OK. Then all of the text disappears from the XML Editor. Usually I can click the Text Editor tab then click back to XML Editor and the text restores. Othe...

I am having a similar issue with binding. Central just stops committing files. I do the Commit in Flare, it says "committing", but it doesn't say "pushing". And then I go to Central and the latest commit is from like 3 days ago. Support had me create a new project, import the ex...

This thread makes me wonder if VPN has something to do with continually losing the Flare-to-Central connection and my commits not working. I've tried connecting without VPN and have the same issues, but I wonder if VPN is what creates the problem that then persists regardless of connection type. I'm...

I've been using GA for about a year now. It's useful, but I can't get the same search phrases and search phrases with no results reports from GA, and those are especially helpful reports. With a little bit of extra code, you can set up GA to report both search phrases and searches with no results. ...

I am having a similar issue with binding. Central just stops committing files. I do the Commit in Flare, it says "committing", but it doesn't say "pushing". And then I go to Central and the latest commit is from like 3 days ago. Support had me create a new project, import the exi...

Thanks Dave. I don't understand why Select All or selecting a chunk of content and applying a condition doesn't work, or why it's only breaking on a few topics, when I've done this in a ton of topics. Good tip on using Group for the next time I might have to do this. I'll give that a try but it soun...

I've been using GA for about a year now. It's useful, but I can't get the same search phrases and search phrases with no results reports from GA, and those are especially helpful reports.

I gave up on Pulse. And I don't see any signs of MadCap investing in its future. Can't recall if there have been any updates to it in the last months. Besides the wonky UI, I continue to see report data in the UI report that doesn't match the same report data exported to Excel. Like not even close. ...

HTML5 output. I have a lot of draft content in topics that I have conditionally excluded from the publish. This seems to be breaking the builds with "missing dropdownhead" errors. I'm not applying the condition to part of the dropdown text. I'm selecting most of the topic, which includes a...

Thanks! That does give me exactly what I need. So easy

That's all pretty far above my head, but I will try to digest and apply it later when my brain isn't so fragmented from this day. Thanks! You could try adding a print media definition. The method will probably depend on your project, but on a quick test of a trial output for tripane (without access ...

Looking for a simple way to identify which of my CSH topics are not yet mapped to an identifier. Don't see a way with File List or Reports. I can sort the alias file by topic but then it's a manual compare with my topic list. I can also check in the alias editor but it requires right-clicking one to...

HTML5 output. I need the Print icon on the topic toolbar to expand all drop-down text before printing. I don't think it's friendly to make users click Expand All and then Print. And who wants to print a collapsed topic. Can this be done and if so how please? Shamelessly begging for a fast solution a...

My landing page in Flare got hosed by some style changes I was making in a completely unrelated style sheet. But that's a different story. After hours of trying everything, I can't figure out how to fix it. So I want to restore a previous version from Central. I go in to Files, find the file, and it...

Ok so I guess the responsive layout master page isn't going to do what I thought it would. The body proxy on the left side is fine. But I want an editable text box on the right side--not a menu proxy or any other proxy. I want to add Learn More links there, and they will be different for every page....

I actually tried the responsive layout solution yesterday and can get it to work as I want in a topic. Not so much for a master page. The master page looks ok, but when I apply it to topics, there's no sign of the responsive layout, not even in the text editor. If you want to create columns in the s...

I just followed step by step from this topic and did the import and I still don't have a 2-column master page. Looks exactly like every other master page in my project. http://help.madcapsoftware.com/flare2018/Content/Flare/Skins/More/Setting-Fixed-Topic-Menu.htm#HowToIncorporateMasterPage Why does ...

Aaaaaand of course as soon as I posted this I solved one of the problems. One snippet was created as a topic rather than snippet. That explains the xref issue. I do wish that, if I'm in the resources/snippets folder, the file type would default to snippet. May put in a feature request. For the other...