MadCap Software Forums

Hi, Last week nearly all the filenames of the .props files in the /Resources/Images/ folder were corrupted after a check-in to Central. For example, it changed the filename "Available Icon.png.props" to "Available Icon.png~RF327461c0.TMP.props". Basically, it added a tilde, "...

Hi, Normally, I don't have issues pushing or syncing to Central. However, a few weeks ago I performed a sync and it seemed to work but when the status bar of the push operation got to the end it just got stuck. Please see the screenshot below. flare-push-stuck112222.png I assumed it was taking longe...

Thanks, Kai! That fixed it.

Brian

I've finished my tests and while it's basically working since I re-imported our project from Central it has not been without issues. For example, before the upgrade Flare used to prompt me to load the latest files when I opened our project. Unfortunately, that has stopped. I now have to manually pul...

Hi, I upgraded to Flare 2022 today and the installation seemed to go OK but when I launched our Central project the Source Control tab on the ribbon did not display and the Source Control Explorer was blank. I Opened the Central Explorer panel and clicked Refresh and it seemed to work at first but i...

our IS says, "it just downloads the home page instead of displaying it in the browser." (We want that specific function: to display in the browser.) MadCap keeps telling us that this is a SharePoint configuration issue, but our IS has followed all of MadCap's suggestions (as well as doing...

DarcieC , Yes. As mentioned above I had a call with MadCap Technical Support. Prior to the issue I had mapped the destination folder on the company SharePoint by doing the following: Navigated to the folder on the company SharePoint in Office 365. Selected the folder and then selected Add shortcut ...

Hi, Prior to upgrading to Flare 2021 r3 I was able to publish to SharePoint. Since upgrading it fails every time and I get a "Publish failed: Value cannot be null" error. I sometimes got that error in the past when I was logged out of SharePoint. (We get automatically logged automatically ...

- Alternately, has anyone begun using Flare on Apple silicon with Parallels? VMWare doesn't support that yet. I haven't tried it but from what I've read it's not supported on any officially-released version of Windows yet. From Endgaget : AAs of today, the only versions of Windows that Parallels ca...

It turned out it was because (1) I was working disconnected from source control and (2) we had the targets set to automatically get updates from source control before building. Because I was working disconnected, Flare could not continue with the build as it couldn't get past that gate. Once I clea...

Hi, We have a very large number of user guides that's continuing to grow so we would like to have the name of the current user guide in the header so users can instantly know which guide the'’re viewing. Here’s a mockup: Mock Up2.png We already have a user guide variable so we like to use that in th...

Just got off the phone and the problem was solved by MadCap. I was running .NET 4.7 so we installed 4.8 and then I was able to install Flare 2021 without issues.

Thanks Nita, I will do that.

Brian

Hi, I've never had an issue with installing Flare before but Flare 2021 will not install for me. I keep getting a "0x80070490" error as shown below. flare2021-install-failure051021.PNG It looks like it could be a .NET issue but I have it installed and it's running on my laptop. HKEY_LOCAL_...

I found this post and after a lot of trial and error it worked.

viewtopic.php?f=13&t=32611#p140724

Thanks,
Brian

I have created a HTML5 Online Help using Flare and hosted the output in a Sharepoint location. Arijit, Can I ask you how you did this? I can't find anything in MadCap's docs. Also, there are several threads here asking about publish to SharePoint but none of them have any answres. Thanks, Brian Edi...

Adriana,

I have this question too.

Thanks,
Brian

This works a while for me but for some some unknown reason the .gitignore file keeps getting out of sync with the repository. So, when that happens to me I close Flare, open Git Bash, navigate to the folder, and then enter the following: git restore *.gitignore Since upgrading to Flare 2020 I still...

Unfortunately, the problem has been around for a while. Here's a thread dating back to 2014: https://forums.madcapsoftware.com/viewtopic.php?f=10&t=18764&p=138991 For me, it's a two-step process to fix. First, I try deleting the Output folder. If I can't do that then I restart my PC. Brian

People can correct me if I'm wrong, but I'm pretty sure that's about the browser settings rather than Flare. When I used Google Chrome it always opened PDFs directly in the browser (with a download button in the toolbar), while Firefox gives me a choice between downloading or opening the PDF in the...

We ran into the issue where we had to manually add the .gitignore file and add those folders you mentioned to the list ourselves because one day, Flare decided to stop ignoring those files and wouldn't let anyone push their changes to the repository. After manually setting that up, we haven't run i...

Thank you! That was it.

Hi, One of the tech writers (aka User1 in the example below) is getting the following errors when she tries to synchronize with our GitHub repository: C:\Users\User1\Documents\My Projects\Our-Project-Name\Content\Resources\Images\logo_edited.jpg to C:\Users\User2\Pictures\logo_edited.jpg Could not c...

Build 15.1.7283 was released today (12 December 2019): https://kb.madcapsoftware.com/Content/Flare/General/GEN1062F_-_Flare_2019_r2_Release_Notes.htm The list of fixes is considerably shorter than the previous build (Build 15.1.7216). I can't do an upgrade now but I'll probably try it out next week....

Any ideas or suggestions to what I can do? I do not use Framemaker myself, but I need to export to it so one of our white labels customers can take our manuals and work with them in their system. We have an OEM partner that uses FrameMaker so I have the same question. I created a DITA target and th...