MadCap Software Forums

Thanks for the information and suggestions.

Unfortunately MJ's Diagnostics is identified as containing a virus by my employer's virus scanner. It won't let me use it.

I've had the coworker who has the problem on her pc try some things with IE's cache. That hasn't helped.

I have been asked to look into this for my company's documentation team. They create a .chm file which contains images and style sheets. Every time they use the app that the help is for, the help gets downloaded to a Windows temp directory on the user's pc. On some Windows machines when the user ope...