MadCap Software Forums

Has anyone used Active Directory (AD) to show/hide conditional coding? E.g. our company is using active directory to login to our help centre (hosted in Azure cloud). If we create conditional coding for content (Show if audience A, Hide if audience B), can we use AD to show/hide that content (someho...

Thanks Brian. We don't have an IT resource at the moment, but I'll keep this on hand for when we can check this out.

Adriana

Haha! Never mind - it is not in the code at all. It is found in the 'Advanced' options of the target, when publishing - a tickbox for 'Powered by Madcap'.

Adriana

Hi everyone, I noticed today that our site seems to have a 'powered by Madcap Software' text piece on it now, in our footer. It looks like it is in the div class 'backlink-container' - but I can't find that in our stylesheets anywhere. Can anyone help me figure out where this is and how I can remove...

Has anyone out there done any work with the Sharepoint connector and authoring in Flare/publishing to Sharepoint? I'd like to explore the process and get a better understanding of how much work it takes for integration, how well it works, does it require a Sharepoint developer to set up the back-end...

Has anyone out there done any work with the ServiceNow connector and authoring in Flare/publishing to ServiceNow? I'd like to explore the plugin and get a better understand of how much work it takes for integration, how well it works, does it require a ServiceNow developer to set up the back-end, is...

This is INSANELY helpful! Thank you so much.

Adriana

Hi everyone, I'm trying to update a left-border color (see attached screenshot). css_1.png I have looked in my stylesheet, in the div properties, and I can't find the item ANYWWHERE. Does anyone: a) know where I might find that item, to update the color? b) know if there is a way to do a search thro...

Hi everyone, We are outputting our help centres to HTML5, hosted in Azure. Question for all of you out there with online help centres that relate to software applications - do any of you have any recommendations/experiences using 3rd party plugins as a widget in the software that a user can type in ...

Hi everyone, We are outputting HTML5 help centres, hosted in Azure. Question - what is anyone/everyone else doing to capture user voting, feedback on topics/articles, and search results with and without results? We have Pulse but we are finding that it is very inconsistent, only offers star ratings ...

Unfortunately no We haven't had much luck so far.

Wow, thank you this is a great idea that we will try out!

Re. Pulse - Madcap is actually sunsetting their support for it. I would suggest investigating Central instead of Pulse (which they are ramping up as a tool for analytics instead of Pulse).

Adriana

Hi there! Is anyone using any sort of start rating system on their help centre output (HTML) to collect annonymous user feedback? We have a help centre output and we'd like to allow our users (all annonymous; no login required to read our content) to rate articles (based on a 5-star system) as to ho...

Hello! We are using the Pulse server to review how users are interacting with our help, specifically as it relates to search phrases and voting on our articles. I found a report to look at what users are entering for search phrases, but I can't for the life of me figure out where to see how users ar...

Thanks Dave. We actually found another work-around, late last night - a script that looks like this is working as well: <script> var s = document.createElement('script'); s.src = 'https://cdn.trialfire.com/tf.js'; s.onload = function () { Trialfire.init('TRIALFIRECODE'); }; document.head.appendChild...

For what it's worth, here is a screenshot of what is happening when the website is rendering... The tf.js script is included but the Traiflire.init is above it and wrapped in a CDATA. Any thoughts or suggestions are welcome! Adriana

Ah! Ok, thank you. I made those changes and both Heap and Google and now working. Awesome! Thanks so much! The only one left we have to figure out is our TrialFire script: <script src="https://cdn.trialfire.com/tf.js"></script> <script>Trialfire.init('TRIALFIRECODE');</script>. Although it...

Thank you! Do we put the same code in both our scripts.js file and the master pages (for the Google analytics code): So I now have this in my scripts.js file: // Google Analytics <!-- Global site tag(gtag.js) - Google Analytics --> <script async src = "https://www.googletagmanager.com/gtag/js?i...

Hello! We have an HTML5 output, for an EN and a FR project. We want to be able to collect analytics, using Google Analytics, Trialfire, and Heap. However, we are having trouble getting the code(s) in all the right places. Right now, we have Google analytics code in our masterpages (we have 3 differe...

Thank you! It looks like we were using different classes on our home pages, and we've managed to fix the problem.

-A

Our team is outputting to an HTML5 output. Our skin is set to be responsive. But what we are finding is that if we re-size the window manually, the descriptions on our home page disappear after a certain size. Seems fine up to 775 * 517 There.jpg Description text disappears 764 * 518 NotThere.jpg Wh...

Good morning! We are outputting our HTML5 to an Azure server for our online, web-help output. It was working fine last week, but as of this morning, Chrome is 'downloading' all our html files to our desktop when we click them. IE is fine. Does anyone know why Chrome might be doing this? TIA!

Hello! Brand new Pulse user... wondering if I can filter out report results/views by IP address, so that the reports don't show all the internal employees who are doing searches, accessing the site etc.? TIA!

Yes! Thank you Jeff, that helps. Do you know if there is a way to change HOW Flare chooses words to highlight.... For example, I would think it should be possible to highlight only partial words when the search terms has more than X characters... ? Also - do you know how we can remove the icon from ...

Hi everyone, We are using HTML5 outputs in Flare, and one of our stakeholders does not like that when you search, Flare 'highlights' the word(s) you search for and opens any accordion sections in corresponding articles to show that searched-for term. Is there a way to turn either of these features o...