MadCap Software Forums

This morning, I logged in, opened Flare and and wanted to search for a term in my project. I opened the Find and Replace Files panel, clicked in the Find box and attempted to type. No response. The cursor is there and blinking, but once I attempt to type, it goes away. If I click the drop-down list ...

For me, the fix was to remove the period (.) from the folder name. HTML5 and PDF didn't care about that, but the CHM didn't build until I removed the period.

I found numerous "fixes" for this issue, but none of them worked for me. The project was in a subfolder with a period in the folder name, to keep the subfolder at the top of the parent folder. No problem generating HTML or PDF, but CHM Target didn't like that. After a few days of trying &q...

Hi, In the title bar of the Flare interface (above the ribbon on the left side) I sometimes accidentally click the Undo icon instead of the Save All icon. Usually, I catch myself doing it, but occasionally I'm trying to hurry and don't notice--until I see some missing text were I'm SURE I had text t...

In case you haven't heard, CHMs are very old school. :lol: But so is my Dev team. I've been hinting for years, then asking, now begging "Can we please stop using CHM for in-product help?" When they think of HTML, they think "Internet" and many of our customers cannot browse the i...

I forget to update that page every darn time! Today I noticed that I can use variables, but my title bar needs to have productname productversion, but I haven't figured out how to add 2 variables in that box. Anyone know? I made a new variable, pagelayoutvariables.chmtitlebar and that worked, so now...

MadCap Support responded to my email and provided the following fix, which worked: 1. Close Flare 2. Browse to the folder with your Flare project using Windows Explorer 3. Delete the Analyzer and Output folder (or move the Output folder to a different location if you do not want to lose any previous...

When I generate a CHM, I get a Script Error that says, "Unable to get property 'getElementsByTagName' of undefined or null reference." The URL is lists is /SkinSupport/MadCapToolbar.js. I have gone through the skin over and over, trying different things and nothing works. How do I find wha...

The way I got around that error message was to enable XML:
In Word, click File > Options > Trust Center > Trust Center Settings > File Block Settings, then clear the check boxes for "Word 2003 and Plain XML documents."