MadCap Software Forums

Hello OK, so one of my clever team managed to figure it out. It was the graphics card driver for the Iris® XE cards in the new laptops not playing nicely with the browsers subprocess running in Flare to create the preview. To fix the issue, we downloaded and installed the latest driver. Windows Upda...

We did also seek technical support and have tried the following with no resolution ( also made sure that my version of Java was current - in case :-)) 1. Clear the Flare registry 1. Click on Start then place your cursor in the Search field. 2. Type in "Regedit" and click the OK button. 3. ...

Hiya SteveS
.NET Runtime and .NET Framework both refreshed and no change.
Also tried latest version of C++ Redistributable (x64) and also no change

Hi there I have a new laptop: MS Surface 4 with Windows 10 Enterprise Version 20H2. Prev laptop was MS Surface 2 with Windows Enterprise 1909 and did I not have this issue After installing and setting up the current version of Flare the first issue encountered is that in preview mode all functionali...