Search found 7 matches

by lgarneau59
Fri Aug 19, 2022 7:17 am
Forum: Styles, Stylesheets and XML
Topic: Print from HTML5 Output different from PDF Output
Replies: 8
Views: 4440

Re: Print from HTML5 Output different from PDF Output

I am having a similar issue--any updates I make to the PDF does not appear in HTML5 output, only in Print output. Does this have to do with Target settings, print medium, or the Print_TOC? Help!
by lgarneau59
Tue Aug 16, 2022 5:08 pm
Forum: Mimic Output
Topic: How do I create an animated gif for Flare Project?
Replies: 6
Views: 23162

Re: How do I create an animated gif for Flare Project?

Okay, so I got it working. There is currently a bug in Flare where if you resize the gif image inside the topic or micro content editor by dragging the handle in the bottom right corner of the image, the video will not play. That said, it is important to adjust the size of the file in the tool you u...
by lgarneau59
Tue Aug 16, 2022 11:39 am
Forum: Mimic Output
Topic: How do I create an animated gif for Flare Project?
Replies: 6
Views: 23162

Re: How do I create an animated gif for Flare Project?

sarrantsvt that is exactly what I did, inserted the automated gif file as an image (with just the first frame showing in editor). But after I did the html5 build and viewed the output, it is still just an image (no video). My default output is IE, which I was hoping was the problem, but I saw the sa...
by lgarneau59
Tue Aug 16, 2022 6:49 am
Forum: Mimic Output
Topic: How do I create an animated gif for Flare Project?
Replies: 6
Views: 23162

Re: How do I Import/Insert animated gif in Flare Project?

Thanks Nita! I created an animated gif in Snagit (so easy! with looped selected) and was only able to insert it into my Flare project as an image. And that's exactly what it did--inserted an image of the first frame of video into my project. I didn't see an Insert > Multimedia option for gif. :cry: ...
by lgarneau59
Mon Aug 15, 2022 11:02 am
Forum: Mimic Output
Topic: How do I create an animated gif for Flare Project?
Replies: 6
Views: 23162

How do I create an animated gif for Flare Project?

Hello! I am trying to insert a brief 2-4 step procedure with a 10-15 second animated gif into my knowledge panel micro content so that it plays (and loops) automatically when users view the content. In other words, I don't want the user to have to click on the recording to view it. Do I create/save ...
by lgarneau59
Mon Aug 15, 2022 10:53 am
Forum: WebHelp Mobile
Topic: Logo not appearing in minimized view of HTML5 output
Replies: 2
Views: 20413

Re: Logo not appearing in minimized view of HTML5 output

Thank you Nita! I'm going to add your notes to my personal help document. I have moved to the Solana template and the problem has been resolved. :)
by lgarneau59
Wed Jul 20, 2022 10:02 am
Forum: WebHelp Mobile
Topic: Logo not appearing in minimized view of HTML5 output
Replies: 2
Views: 20413

Logo not appearing in minimized view of HTML5 output

Hello! I'm using the Moonlight template and got our company logo to appear in full screen of HTML5 output, but the logo placeholder (instead of the company logo) appears in the top "How can we help you?" banner when I go to minimized (auto responsive layout) view. I was unable to locate ho...