MadCap Software Forums

Dave Lee wrote:FontAwesome (4.7) still works fine for me in PDFs, now using Flare 2019r2.

I need to be able to do this with HTML5 and the latest Fontawesome.

I need to be able to do this, too, and haven't even gotten as far as Fiona. Would be great if MadCap fixes the bug and posts an updated webinar on how to do this. I'm using Flare 2019r2.

Was there any resolution to this? We're seeing an intermittent problem where the Help works fine locally. But, when we publish it to a server, the navigation intermittently displays strangely. I.e., instead of a side TOC that appears when the user clicks the hamburger menu, all of the TOC items appe...

Any new information on how to print a TOC from Flare with the full structure? The workarounds are "OK," but not very elegant. I thought maybe something might have improved (fingers crossed) in this regard over the last 4.5 years.

Thanks,
Mary

@wolfmanjack - I don’t know if it depends on your source control tool, but we cannot “rebind” a project. We use GitLab.After we unbound the project, we had to blow away our local copy, and then do a fresh Import of the project. This error occurred on only one person’s copy, so not a big deal. But, i...

It seems like this is a pretty significant bug that needs high priority attention from MadCap. Be sure to report it at https://www.madcapsoftware.com/feedback/bugs/ . MadCap does not necessarily monitor what's being reported here in the peer-to-peer forums. I just logged this bug this morning with ...

We're getting it now, too. Does anyone moderate these forums anymore? Seems like answers are few and far between on most topics I've searched lately.

We got the error while trying to push updated info from Flare to GitLab.

If you've only just purchased it and are still setting up, I suggest you contact your Madcap sales rep who might be able to help you, if you don't hear from the forums before then. Welcome to Flare, by the way. Actually, we've been using Flare for years, but unfortunately, we have no maintenance pl...

We've recently installed Flare 2018 and would like to use the instant message function. Thus far, we are a two-person department. Both of us have enabled IM in our local instances of Flare, but we cannot see each other as users to be able to send messages. Do we need to have IT do something with our...

We seem to have an intermittent problem with image popups. We have an image style that has been formatted (before my time) to have the image smaller (larger than a thumbnail really) when you first look at it, but you can click it to make it pop-up larger. However, sometimes in the output, instead of...

Here's one method I've used in the past. TrinityTuts Customizable draggable popup using jQuery, HTML, and CSS https://trinitytuts.com/custom-draggable-popup-using-jquery-html-css/ I haven't tried it with Flare, but it should work. This looks really cool and exactly what we'd like to do. But alas, I...

Thanks, Dave, I'll ask about that. As it turns out, it probably won't help me for this particular effort, though. I'm trying to "doctor" a help project that wasn't built in the most ideal way. It turns out the bulk of the icons that need to be replaced are contained within screen shots rat...

In trying to get a PNG copy of an icon used in the product so I could include it in the help, I learned that the developers are using "CSS image sprites" rather than individual images. Looking around for more information, I get the point that using sprite files help Web pages load more qui...

@dave lee We'd like for the image to enlarge like it does now. But, we'd also like the user to be able to move the image out of the way so s/he can view the text with the image enlarged. The way it is now, the image enlarges, but hides the surrounding text.

Unfortunately, I've never worked with "modal plugins." Can you recommend any in particular? I'm really surprised this isn't possible in native Flare. Seems like it used to be at one point (a popup style, maybe?).

Is there a way to make the image popups be modal windows that the user can move out of the way, rather than just popups that get in the way of the text? We'd like for our users to be able to keep the image up while continuing to look at the rest of the help text or the UI.

Great - just ordered it! Been a Flare fan since V3.

Done!

mwm

Mystery solved! It seems that for some reason, that Word file was set to "Read-Only." Not sure how that happened, because it's not usually how I receive/create my Word files so I didn't notice it until looking at it with a colleague yesterday. Anyway, I saved a copy of the file so that it ...

I have imported Word 2003 files into Flare V5 for several online help projects for the last month or so with no problem. However, I now need to import a very large Word file (11MB-plus) and I get the following message: Error converting the following document: [doc name] The document can not be impor...

Hi, beagley - When I go to the properties dialog for my TOC file, I'm not seeing anywhere to add padding. Am I going to the wrong file? In Flare, I went to the TOCs folder in the Project Organizer and opened my TOC. I then right-clicked one of the book icons and selected Properties. I don't see any ...

Just got this response from Madcap to my enhancement request with a reasonable workaround (for now): In that situation, the best bet might be to use custom Icons in the TOC and when making them, add some padding to the right of them. That way everyone using the skin will have the same setup. I have ...

Any other suggestions?

Thanks, guys - very helpful!

Thanks, Steve. I tried your suggestion, but that changes only how the icons look in the Flare interface. I'm trying to change how they look in the generated WebHelp, complete with working plus/minus signs and linking lines.

Mary