MadCap Software Forums

I am in the process of moving our knowlegebase from an existing tool which is no longer being supported, and has also caused several problems for us (for example, it lost all the screen shots from several articles.) Because we have had some issues with the articles in this other tool, I need to have ...

The reason I had to go with 81 is that we already have a site on this server and it's using 80. I'm trying to replace the knowlege management piece that was built into our incident tracking software as the company has stopped updating or supporting this part of the software; as a result I will be ...

I *just* went through this myself (in fact, there's a post from me where I was asking for help.)
Do you get the error on the production site or your local view? I was only getting it on the Production site, and what I found that solved the problem was to share my site folder and give users read ...

Thank you all for your help! Have the site working, finally. I want to let you know what finally worked, in case any other newbies find themselves having to configure the server to host their site.
My problem was that I wasn't installing my site to the c drive, in inetpub/wwwroot. They wanted all ...

I have resolved the permissions issue, but I'm not sure it's the correct method to use (I'm not a server person, I'm just a help author.) If I change the security settings for the Services folder to include "Everyone" and give them all access, then the services page loads. It does show the options ...

I am attempting to replace our current Knowlege management tool with a site created in Flare. I am running into the problem that my TOC shows "loading" and my search doesn't work. (If you type a phrase in, it shows loading and nothing ever appears.)
I have followed all the tips and ideas I have ...

I am trying to really push the single-source capabilities of Flare. Right now I write detailed how to topics, including several graphics, which are available online. I then output these complete documents to Word in a single-column format in Word to provide detailed training/reference manuals for ...

When I output my projects to MS Word, the numbered lists contain a tab marker between the number and the left indent. This means that my steps wrap oddly:
1. Step starts here
but wraps to this on
the next line.

I can fix the issue in Word, but I produce a large number of highly customized ...

It only works in Flare 4. Even if I create the proxy in 4, when I build in Flare 5 there are no TOCs generated.

My miniTOC is on a topic associated with a book in the Table of Contents. When I use them in 4.1, it then generates links to all of the other "pages" in that "book".
If I delete and recreate the minitoc proxy in Flare 5, it doesn't work.
If I open the project in Flare 4, delete the minitoc proxy and ...

I have recently upgraded to Flare 5, and have suddenly begun having problems with my minitocs. I originally placed them in topics, rather than in the masterpage, so they would only appear in the intro topic of my sections. However, when I rebuilt my help system yesterday, the minitoc for my new ...

I have several drop-downs in my step-by-step instruction, hiding detailed segments that some users may already know. When I output this to Word, the number ends up on one line, then the content appears on a separate line. Anyone have this problem and a solution? My regular step-by-step exports to ...

I am using 4.0.16.

I have imported several different documents to create a single HowDoI reference for the company where I work. The problem is I now have a huge number of imported, badly named graphics. Many of these are no longer used, as the documents were out of date and have since been updated. Is there any way ...