MadCap Software Forums

When I have long parameter names in tables (or even headings) that cause problems with text being too long for the space allocated for it, I use a Zero Width Space (ZWSP) character (&#8203), inserting it where the break could occur. The advantage is the text won't wrap unless it is necessary. Th...

If I downgrade Ghostscript, our corporate policy may remove it from my PC (we are required to use latest versions of software for security reasons, subject to removal of older versions).
So I've started converting my EPS files to other formats.

A completely off-the-wall suggestion, but if she is an ex-colleague, could you get the IT bods at your work to see if they can recover the Flare project from her machine? Ideally, yes. But since everyone is working offsite, we have not been able to get the laptop from her. I am hoping someday we do...

It is in Source Control, but not bound to it, so it requires manual check ins which she did not do. ;(

I am sad to see this isn't an easy option. I am left in a situation where a former co-worker did not properly back her work up to our network and I have no way to recover her work. I did import the Flare output into a new project. There is a pattern to what needs deleted in the files so I can probab...

I'm getting this warning for several files in my project: Warning: The file "filename.htm" has been modified after the build started. The error can be repeated for several files. The most I have seen is 30 different files listed. The odd thing is the files listed aren't ones I've been work...

I have to say I've been pretty disappointed with Flare 2019 R2. I've been working with support but still don't have these issues fully resolved. 2019R2 obviously changed something in the way Flare displayed the tooltip and language selection lists. Based on support's input I've been altering the CSS...

Second issue I am still seeing

I had some time to test, so I installed the December release of 2019r2. Unfortunately the same issues exist and I had to again roll back to the first Flare 2019 release. I've opened a new support case since neither of my original problems have been addressed.

I submitted this to MadCap technical support. After some research they reported that this is a new feature, added for section 508 compliance. I guess this fell under "Accessibility Improvements for HTML5 Output". Per their response, the blue outline can be disabled by adding this code to t...

Between these two issues and this one:
viewtopic.php?f=9&t=32054
I've rolled back to Flare 2019 after uninstalling 2019 R2.

Flare has confirmed the Tool Tip issue as a bug.
I have sent a sample translated project for the investigation of the second issue.

I think I'm going to roll back to the original Flare 2019 version for now, and skip the R2.

Still no update for this issue.
I haven't heard from MadCap support, but our organization sometimes blocks replies from them.

I see the same thing. I'm adding this to my other two oddities I noticed in 2019 R2.

viewtopic.php?f=9&t=32073

I'm also noticing improper behavior in the language pop-up too. In the 2019 output, it is cropped. In 2018 the whole window displays.
Flare 2018 output: Flare 2019 output:

If I generate my HTML5 project in Flare 2019 R2, the tooltip ends up in smaller text and under the cursor. If I generate the same HTML5 project in Flare 2018 R2, the tooltip shows properly. Looking back, it must have been OK in the earlier version of Flare 2019. Flare 2018 R2 output: Flare2018tip.jp...

SO does this mean our outputs wont look as we need them to until Adobe fixes this bug???? Adobe has already fixed the bug on August 22nd. So if you update your Adobe Acrobat Reader or Acrobat installation, you should be fine. This isnt the case for me. I installed Adobe Acrobat Pro DC at the beginn...

Adobe has released the update.
it is supposed to be pushed out over time, but you can get it buy checking for updates within Acrobat.
So far so good!

That said, MadCap Flare is apparently embedding the font incorrectly. If the font were embedded correctly by Flare's PDF engine, this wouldn't be an issue. So I hope MadCap is also looking at this for a fix from their side, so if Adobe decides again at some point to strictly enforce font encoding, ...

Hi, Did you ever work out what was going on? I'm in the same boat with company specific OTF fonts embedded as CID identity-h. All was OK until the very latest Acrobat ugrade last night (2019.012.20036 - Aug 13 2019) which no longer seemed to display the fonts. The documents were the same and could ...

Bart Bogaert wrote:Which version of Acrobat Pro are you using? I cannot seem to find the 'Fix potential font problems' fix... I'm using Acrobat Pro X.
Is there a way to share this profile and fix?

Mine is Acrobat Pro DC.
This option is well hidden. I tried to detail how I got to it in the post above.

Here is a file-by-file way to get around this issue from a post by an Adobe employee on their forum. I've had to resort to this as no fix has come from Adobe and I need to get some PDFs distributed to my teams. It's apparently not just Flare PDFs that have the issue. Open the PDF file and dismiss th...

Isleofgough wrote:Same issue for me. Everything worked until today. I contacted Dov Isaacs at Adobe and sent him the problem pdf.

I was not impressed with Mr. Isaacs' response to the problem in Adobe's forums.

Adobe tech support has requested I send them a file with this issue after I told them it would be impractical to generate every PDF file I've made using these fonts. Plus some others have started to see the issue both in Acrobat DC and Reader DC.
Fingers crossed for a quick patch from Adobe.

Has anyone else had problems with Adobe Acrobat DC? An update from Adobe installed yesterday (8/13) and now I get an error about fonts opening PDF files. These files are generated from Flare and both new and old files (that I previously could open) have this error. Other people with Reader can open ...