MadCap Software Forums

I'm wondering if anyone else has ran into this, and if there is a solution. We are building HTML5 Tripane help projects. On our Index tab, we have several keywords with subkeys. These appear with an expansion arrow next to them. Normally, this works regardless of it state, but we've found an issue t...

We are in the process of moving to HTML5, and after a recent update to Firefox are seeing that the Index tab never loads in our project. The page eventually completes, much slower than in any other browser, but the spinner is still showing in the Index. Looking at the inspector in Firefox, it shows ...

I wasn't aware of that. That isn't ideal, but I already need to keep Flare 2017 in order to build some of our HTML5 Top Navs without editing them completely due to the changes in Flare 2018. Switching to HTML5 is probably going to be our solution long term. If we don't find another answer, I'll inve...

We have a WebHelp Mobile output and are working on updating our MasterPage and stylesheet to utilize Google Fonts and mouseover color changes. It looks great in our topics, but they do not take effect on the files that Flare generates (Contents, Index, Search Results, Glossary, etc). Is there a way,...

We are trying to create set of cross platform pages to use with our installer project, and Clean XHTML w/ inline styles seems like the best choice because it has no other deliverables required. However, the compiling process is stripping out the Google Font code from our pages, even if they are incl...

We ran into the same issue after converting; all of the CSS overrides we made to customize the HTML5 skin are wonky or missing if we build under 2018. Fortunately, we still have 2017 R3 installed to build from, but if we do need to start using new features in 2018 its going to cause issues. Submitte...

We are also running into this issue. We just released our software in beta, and one of our very few users insists on typing full sentences into the Search field like this is Ask Jeeves. "How can I do this?" highlights every instance of the letter "I" in every topic. Ugh. Submitte...

We are using Flare's thumbnail CSS, and have the Image Properties set to Popup. Since the resulting image is so large, we didn't want to use Mouseover. I've tried using both the Screen Tip and Alternate Text options in the Image Properties, but both only seem to apply to the thumbnail, not the expan...

I have used @font-face, but the fonts still aren't displaying in the output. So after some digging I noticed that the fonts folder (which is located in the stylesheets folder in the content organiser in Flare) isn't getting bundled into the output. The standard @font-face script wasn't working in o...

We are using Thumbnail Images so that when a user clicks on the image it pops up to a larger size. This helps make our topics readable, while still providing access to HD images. However, we got some feedback that it was not intuitive to click the image to dismiss it; standard web application protoc...

We are using SVG files for proper scaling, but these can't be used directly. Instead, I used a placeholder for the image in the skin and then overrode the image in the CSS with the correct SVG file. I did submit a request for enhancement to allow the use of vector images, so it probably wouldn't hur...

In our newest project, we have moved the majority of our content to snippets so that they can be reused in multiple topics and targets. However, we came across an interesting issue regarding hyperlinks. Many snippets will have links to the topic where that subject is addressed. Occasionally, this sn...

In the HTML5 Top Navigation project, the Search field returns the first 500 or so characters of the topic, highlighting any of the search terms. This is great if the results are near the beginning of the topic, but I've been asked if it can change this to be more dynamic. Ideally, it would show ~20 ...

That changes the text at the top of the page, but not the title on the browser tab. However, I came across his thread to append text to all article titles as part of the masterpage, which was something else I wanted and will accomplish the same thing. So... I think I'm ok now. Thanks!

If there is no bookmark in the URL (i.e., www.url.com/pagename.htm[b]#scroll[/b]), you could look at the page source and see if there is a javascript that is scrolling the page. There isn't anything I've seen built into Flare that does that, but I have seen scrolling scripts that perform that functi...

When I've had issues with images not appearing, its generally due to a path issue. In Firefox, you can use the Inspect Element option to see what styles are applied to the button, and try drilling down on the background-image (Ctrl+click). This will show you what path it is coded to use, and you can...

Hello all,

Just wanted to know if I'm missing something. I'd like to change the title that is assigned to the Search Results page in our new HTML5 top Navigation project. However, I don't see where this option might be hidden at.

Any suggestions?

But here's the kicker: When you check a file in, you initially get the Progress dialog box, and then the error message "The method or operator is not implemented." The final nail in the "We didn't test this" coffin. As a side note, this is why we don't want to let programmers wr...

It does conditionalize the script if it is in the body, and I've noticed that other objects in the head also do not conditionalize (the title tag, for example), so its definitely something about the location of the tag. I've submitted a bug for this, but in the mean time we will need to move conditi...

The code in each page are basically identifiers unique to that page. We have four sets of variables that are initialized in a JS file, and are called as part of other functions when certain buttons are pressed (onclick events). Since each page can have any, all, or none of these set, each needs to b...

I tried this in a copy of the project and it still doesn't work for the script tags in the head, but works for other elements in the body. It has to be something related to either script tags or the head location. I'm going to try moving the script into the body (yuk) and see how that works.

We have a bit of javascript in the head of each of our topics (being compiled into HTML Help/CHMs). This is used for adding additional functionality, and contains links to other topics that are called in a uniform way. However, we are working on multiple versions of the release within one project, s...

The structure bar spacing has to do with your paragraph style formatting. Select the paragraph and look at your local formatting window. Most likely there is some margin or padding applied differently in one example than the other. I can see that your second example has a different font applied, so ...

The problem is, what "page" are you comparing against? ePub is designed to reflow to fit the screen based on the size of the reader, the selected font, margins, etc. Its all fluid. There is no hard-coded page numbers like in traditional print. Some e-readers mimic this by displaying how ma...

You might open your Skin file in Notepad, and see if there is anything set in the Anchors section. We ran into a problem a couple years ago where an invalid string got saved in there, and it caused the built window to appear very small, but only when using the command line build. Here is the topic w...