MadCap Software Forums

Hi Pat: Serious question, no snark intended. I just read the case study that Madcap emailed about your implementation, and I would like to know how your group progressed from your comments here in November to the present. We are beginning to single source training guides from our techdoc/help, but w...

Here is followup: Madcap Support submitted both of these problems as bugs. They suggested the 'merge.txt' workaround for problem 1 and for problem 2 said we would need to use Flare 7 until a fix is available. I don't have time or the expertise to try to debug the javascript to see what has changed o...

We have two significant problems with out merged help system and Flare 8.1.2. (I have filed support requests with Madcap and both issues have resulted in bug reports filed by support.) I am Interested in knowing if anyone has experienced this. Problem 1 When the a topic in a slave CHM in the merged ...

I would echo some of both + and - comments so far, with emphasis on the weak Help Search feature that returns scads of topics without any weighing. That is my biggest gripe, but it is not unique to Flare - unfortunately when I produce CHMs for our software, that search is junky too - the search engi...

Before filing a bug against Project Analyzer (the inherent version, not the option) on 7.2, I wanted to check with the Forums to see if this was already a recognized defect. (important points bolded.) When the track changes feature first came out, I tried it out on a large number of projects to see ...

I have a similar issue with Flare 7.2 and Framemaker 10 as part of TCS 3.5 I tried to import a Frame 10 book to Flare and got a message that the frame files were not the version Flare expected. I can get past this 'can't find framemaker' issue by opening Framemaker 10 prior to importing. But the nex...

My only concern with keeping it in the project right now is that it would slip out with a build. While it may not be linked to anything the search will still find it. I work on a few (non-documentation) projects only once in a while and for those I keep a to do list as flat file. What else other th...

I echo the previous response, but this statement you made gives me pause: "I integrate with Autodesk Inventor Publisher" I don't know what the implications are for this - in what manner Flare would need to integrate with this. If this is just a matter of passing PDFs to it, no problem. But...

I have seen this and if your problem is the same as mine, I think it is an editor glitch that is transient. When I open a topic and it opens like this, I click on the either the Mode or Medium button in the XML Editor Toolbar and the topic returns to normal. I don't think there is anything wrong in ...

But I am not using source control with Flare! I amusing Flare 6 to build a merged chm set with about 12 slave chms included in the master TOC. each linked project gives the following error during the build. Collecting linked (merged) help system info... Compiling linked projects... D:\CCURE_9000_2_0...

heather r wrote:How did you switch it off?

I think he meant that he closed the Flare Help Pane, rather than leaving it open. It is open in the default factory layout, so if that causes pings, closing it might help.

We will try a re-install. But the plot thickens. We have a new contractor, same basic setup with Frame 8, Acrobat 9, Flare 5.01. Flare installed last. She is getting the same dbATXX+ fonts. But in her PDFs, they look fine. Turns out on close inspection, in the first writer's PDFs, the font letter ar...

We have one writer who was "upgraded" to Acrobat 9 by our IT, and he is experiencing font issues on PDFs produced through Flare, but not on PDFs produced via Framemaker. His Flare PDFs are full of fonts named like dbATXX+Arial (Embedded). None of these fonts actually exist on his system, b...

Take a look at View>Index Explorer, if you haven't. It lists every index entry in the project in a tree view that you can click to see which files each index entry is in. You can see it all, and check parallelism, spelling, duplicates, etc. But you can't edit it in place - you have to open the topic...

Probably bigger fish in the fry-o-later for improving FM import and PDF targets at the time. I would expect this to be an enhancement soon, because for customers who want to synchronize FM documents to Flare (which effectively prohibits editing in Flare) this is a problem if not a stumper. But if yo...

Generally Greg is right, but where it matters is that Flare autonumbers do not format lists with decimal aligned numbers. (Not that I can figure out anyway - I wish I was wrong but I can't find a way - if I am wrong I would be glad of administered correction and admonition.) This means that paragrap...

You can eliminate one level of folders by picking "do not use Content folder in output" on the advanced tab of your target. That would be a quick way of complying with their request without spending a bunch of drudgery time and messing up your folders. But...if you are using URLs to link c...

Something I just found that may help others... The email that I received when I registered online listed the customer key I registered with at the very bottom of the email. So if you saved that email (ie, you are an email pack-rat like me), you can determine which key you used to register a given co...

In Frame you can make changes to the para style for the (formerly) li format to align on the decimal. Once you get one that looks right, you can update all. In my test, in the paragraph designer, I needed to add a new tab stop at .15, set that as decimal, then go to the numbering tab and change the ...

Our parent company has a style guide for logo usage and colors, and prescribes usage for copyrights and trademarks. It also contains guidelines for writing and usage and other stuff, and it is generally decent. We recognize it and refer to it, but we do not generally defer to it. It is of more use t...

I don't disagree with what has been said, but I think it is easier to string help topics together to create a book than it is to break up book content to create coherent help. I think if you take a topic-based approach, write good topics, and make a Help TOC that works, you can then use Flare's TOC ...

I think the problem is that you have it assigned as a master page. try changing that setting back to default to let the page layout assignments in your TOC do the work.

Have you looked at passthrough markers in Frame? Flare help actually talks about using these to put info in a Frame doc that comes through in the import process. It says you can have Flare treat the passthrough marker as a complete XML tag. Maybe that would allow what you are looking to do. I discla...

another cover the bases thought - is it just this one project? can you compile another project successfully? Can you create a new empty project from the Flare start page and compile that during creation? I ask to make sure your install isn't broken - that it is just one project. If your install is o...

Implicit in your question is that all of your topics start with an H1 of some sort. In most cases, the .css in Flare has H1 styles set in PrintSupport in the print medium as page-break-before = always. That is why you are getting a page break per topic in PDF. One approach would be to create another...