MadCap Software Forums

Well, here is what I discovered: The problem is related to the creation of a synonym file.

I have five seperate Flare projects. Two days ago, I created a synonym file in one of the projects. (The other projects do not have synonym files.)

It was then upon doing a build of the project with the ...

I'm looking forward to a solution, also. In just this past day, I have encountered this problem for the first time. Now it happens repeatedly.

It happens only with IE 8, but I haven't tried it with IE 7 or IE compatibility mode.

Firefox 3.0 has no problem displaying WebHelp (knock on wood).

When ...

I'm about to do this same process to move the license to a new PC.

Which installers should I use to reinstall all the Madcap software? My original order from early 2008 included links for obsolete versions of the software. Do I need to re-install all the old stuff and then re-install the updates ...

Perhaps there's something goofy in my Windows setup?

The F4 key does not work as intended from either the TOC or the Content Explorer (after having selecting a topic).

In Flare 4.2...

From my project's Master TOC, when I right-click a topic to display the shortcut menu, the menu listing shows, among other things, Properties F4.

When I press F4--either with or without displaying the shortcut menu--nothing happens. I had expected the Properties dialog box to ...

How do I conditionalize the Caption (Project > Skins > Basic tab > Caption field)?

For this one project, I have used conditional text to generate two somewhat similar WebHelp projects from one Help source.

The only difference for the skin is the Caption field.

Other than creating the online Help (WebHelp) I don't have a direct hand in experiencing this situation, but one of our developers has reported the none of the WebHelp works when our product is installed in Windows 7. That is, the product runs OK, but not WebHelp. The developer reports that "nothing ...

I am posting this to tech support.

Software: Flare 4.1.40

Have been working on CSH, got some errors (reported in another message), and am now getting the following error message when trying to do a build:

"Internal error: Unexpected XML declaration. The XM declaration must be the first node in the document, and no white space ...

Software: Madcap FLARE 4.1.40 (12/15/2008)

I had just added 42 Context Sensitive Help items to a WebHelp project. Upon doing a build, I got two errors that have baffled me in resolving.

A. "Topic identifier "Postage_Options_Rate_Tab" not declared in any header file"

B. "Topic identifier "Print ...

Yes! That did it magnificiently!

I wish that the instructions were just a bit clearer about that.

Thank you.

I have been searching and searching throughout the online Help and this discussion forum, but I haven't quite found the information that I need. (I've been trying.)

Within a sentence (not a whole sentence) I would like a popup to appear that displays an image.

I can actually see a similar type of ...

Thank you. I see my error specifically of this morning.

That is, this morning--after two cups of coffee at that--I did not select (whole project).

For future consideration, please consider the user-task flow and usability of this panel. This panel is a bit of a jumble of labeled and non-labeled UI ...

The >> button is greyed out.

To the left of the >> button is a weird-looking blank field. It's below the field where one selects File Types. (The File Types field (list) is accessible.)

If I could place a screenshot in this message, I would.

How do I enable the greyed out >> button. I've clicked ...

It has been frustrating trying to get Find and Replace to work in Flare 4.

On the Find and Replace panel, I set the following:

"Find in" to (whole project).
"File types" to Topics
Cleared all the check boxes.
Entered a known, good search word in the "Find what" field.

I then clicked Start ...

To change the tooltip, just change the input.title.

Thank you.

Perhaps we can chalk this issue as a feature request: Offer an option to always open WebHelp in a new browser window so that already-open browser windows are not disturbed (resized or repositioned).

In the skin on the size tab, enable the "Use Browser Default Size". This will open the help in the browser at whatever size the browser window is currently set at or the size it was at when it was last closed.

Thank you, but that's not quite what I am asking.

I want WebHelp to open a new browser ...

By default, the WebHelp that Flare Madcap builds displays the Help in a tabbed Web browser window. If the user already has their Web browser window open and is displaying other stuff, some users find it annoying that their already open tabs are resized.

I've looked through the Skins area and the ...

I'm using Flare 3.1.

Where can I find the Flare documentation in PDF that goes beyond the Flare Getting Started Guide?

I'm trying to find the resources on Skin design. I have read Chapter 6 "Making It Look Good" in the Flare Getting Started Guide, but I need more.

Thank you.

Alrighty then, I submitted a support request.

I stand corrected.

I just viewed the available styles in the assigned css file. It shows p.TOC1, p.TOC2, and so on.

I also verified that the stylesheet is associated with the proxy TOC file. (It is.)

We also have a style called tocProxy, listOfProxy, and a few others.

So, I'm not missing the ...

Well, it did not quite work out.

Again, this is a "chicken and egg" problem with the lack of flow in the Getting Started and online Help. (Attention tech writers!)

I had started to create the TOC proxy, whereupon I had to select a Stylesheet class. Of course, there were none.The list was totally ...

In your Word output did you inclide a Topic with a Print TOC?

In Content Explorer? A topic? :shock:

I can't say I have! :oops:

When I do a search in the Help for "print toc", I do not get a match for that term. :?

In the Help Index, under Tables of Contents, "print toc" does not appear ...

Help, please!

I've been following the Flare Getting Started manual that is included with Flare 3.01.

Project builds output to MS Word. Project has one TOC, which is called Master. Per the instructions on page 69, I associated the Master TOC with a Target and saved the project.

The resulting build ...