MadCap Software Forums

Hi Nita,

Thanks for the Keyboard shortcuts file. But there are no details regarding the accessibility issue that i am facing. The issue is same as the one raised in this thread. In the Top Nav output, i am not able to navigate the Menu items by using keyboard. Accessibility is a mandatory ...

Hi All,

We have started using the HTML 5 output for one of our clients. During the accessibility testing. We found a lot of issues w.r.t HTML 5 output. One of the Errors is related to the Lang attribute. It shows the error as

" H1: Logo

Error - No lang attribute found on HTML element in document ...

Hi,

I am having an issue with hyperlinks. As per our requiement, we have added hyperlinks that open in a pop-up window in online Help. When i generate the print output for that topic. The hyperlinks with Target frame as "Pop-window" do not work in Word. These links are not clickable in the ...

Hi Dave,

Thanks for the reply. As per ur suggestion i changed the column cells to th. I need to make the help files compliant to WCAG2 standards so when i run the accessibility tool. It shows the error "Warning: No row header found (WCAG2 1.3.1)". I could get away with this error by setting the ...

Hi,
I need to add row headers to each row in the first column of the tables in my online help to make it accessibility compliant. Using the Table Properties in Flare, I am able to add column headers but is there any functionality to apply header to all the rows in the first column?
Any suggestions ...

Hi,

We are testing our Help file for accessibility issues. we have come across an issue w.r.t Highlight Search text in webhelp output.
When the screen mode is changed to high contrast and a search is performed in webhelp. The search text gets highlighted in the normal mode but in high contrast ...

Hi
My team is also facing the same issue highlighted by micsta...we are unable to add alternate text to togglers. We are using flare version 7. Any idea if the bug that you raised has been addressed?
We tried the workaround mentioned in this thread: http://forums.madcapsoftware.com/viewtopic.php?f=9 ...

Hi,
We are using Madcap Flare ver 7 for our project and UPK version 3.6.1 to capture demos. Now the thing is that we are unable to get the desired output through the linked demo. When we click the hyperlink demo it opens but doesn't run automatically, we have to manually click the forward button to ...

Tried building the help in Flare 5 toooo..the number of JS errors only increased :(

I also tried creating a blank project in Flare 7 and got it deployed in our server. As i thght if there is any corruption of any files then it would not occur in case of blank file generation. but in that case also ...

Hi,

I tried all the suggestions. I also tried using the default skin and generated the webhelp. but still the system gives the same JS errors.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729 ...

Hi,

I am using webhelp flare 7.0, IE 8. Help is not rendering in IE but working fine in Firefox. MOTW is off.

Message: 'mRootNode' is null or not an object
Line: 2191
Char: 1
Code: 0
URI: http://localhost:7001/opengrid/MyWebHel ... dCapAll.js


Message: 'mRootNode' is null or not an object
Line ...

Hi,
The issue still persists. Was just wondering if it has anything to do with .Net Framework?

App Version: Flare 7
Windows 7 (64 bit)

when webhelp was generated .Net Framework 3.5 SP1 which comes default in windows 7 was turned off. There was no other .Net Framework installed on the system ...

Lisa,
As per my understanding if the issue is with how the webhelp is being called in that case it should not be launched in Firefox and Chrome also. But that is not the case. The whole webhelp is launched perfectly in these browsers.

Also we are getting MadcapAll.js error when we try to invoke the ...

Lisa,

When the help is invoked from the application all the frames appear blank. One point i would like to highlight here: The context sensitive help works fine. The issue is only with launching the whole webhelp in the application. Everything works perfectly in Firefox and chrome.

I will check the IE settings but as Ramon said we cannot expect the customer to change the IE settings. If there is any other workaround without making the customer change any settings, it would be really great.

Hi,

This issue appears from all the systems. I have also checked the MOTW option was also not selected during webhelp generation. The compatibility mode is also not set in IE. The issue is only with IE as the help is working perfectly in other browsers.

No the application is being run from a server. So i think MOTW option cannot be used.

Hi,

I am facing an issue while integrating the Flare 7 webhelp output with the Application. It is a Web based application.
when the help link is clicked using Internet Explorer, blank page is displayed. Whereas it works fine in Firefox and Chrome.
Can somebody please bail me out of this situation

Hi Lisa,

Thanks for the reply. i tried copying the file directly from word. i did the changes as suggested. but there is a lot of formatting changes needed. i dont want to modify the th and td tags as it would impact the other tables also. this format is specific to a certain module only. there are ...

I am using Flare 5.

Hi All,

Need some immediate help, with word import.
I am having a word doc having lots of tables. The tables have maximum merged cells. When i import the word file. The structure of the table created in flare is not as it was in the word doc. The merged cells behave differently.

Example

Word ...

Hi,

Can u pl suggest if thr is TRACK CHANGE Mode in X Edit.

Pl reply ASAP

hi,

I have added glossary in my project it is working fine, but i want to remove the expanding text from topic names. Is there any way it can be done? please bail me out of this situation .

hi,

I have added glossary in my project, it is working fine in webhelp. Now i want to generate the glossary terms in printed documents in table format. I have tried using the glossary proxy option of flare. It is printing all terms but they are not in the tabular format. Can anyone suggest if it is ...