MadCap Software Forums

I've been getting this as well on v2021 r3. It's especially annoying because it pops in the background and I don't notice that the build is waiting on confirmation. The issue seems to be that Flare is generating Word docs in a "non-trusted" folder. I added my Flare project structure as a T...

Well, that was a sticky one. Turns out I had a couple of topics with "extra" namespace declarations hiding in the source code. These were inserted years ago, perhaps because these topics were edited by my UI guy outside of Flare. These have compiled fine for years, but Flare v2020 r2 choke...

I am having this same problem with compiling HTML5 projects in 2020 r2. Can you clarify what you did? Did you create a new HTML5 target and mirror the settings? I've tried that and I'm still having an issue. The compile seems to fail when applying the MasterPage. I've tried creating a new master pag...

One of our Dev groups has provided a solution to the cross-site scripting vulnerability with jQuery 1.12.4 with Ajax. We are implementing it and testing it, but I thought I'd share since several people have reported the same issue. They provided some jQuery code that should prevent cross-site script...

If you're chasing the same issues as me, I don't have any more information. I don't have any open tickets with them, so I don't expect any more official word from MadCap. On the issue of the jQuery version, I think we just have to wait and see what's in the next 2018 update. MadCap's policy is not t...

We run all of our products through the Fortify on Demand (FOD) static code analysis tool to look for security vulnerabilities. Many of our clients are now doing the same thing with our software solutions. Flare's HTML5 help has been flagged for several vulnerabilities. I'd be curious if anyone else ...

For what it's worth, an email to CustomerService@MadCapSoftware.com worked for me. Support sent me back a list of the license keys and the email addresses used to activate them. I supplied the purchase order number for easy reference, since the groups in our company purchase licenses separately. I e...

In case anyone stumbles across this, I found a solution within SharePoint. SharePoint search has its own index crawler, and I added crawl rules that tell the indexer to ignore files and folders within the webhelp. With a few rules, I can exclude the problematic files that were showing up in search r...

Hi all - We are loading our product content in a SharePoint site (Flare tri-pane web help, PDFs, HTML FAQs, etc), and our application utilizes the SharePoint search engine to let customers search across that content. Users can see results that include PDFs and web help topics that have their search ...

Hi all - I am struggling with the Flare instructions for using a single table style sheet to achieve different layouts for print and online tables. Can anyone share a best practice for doing this? In the past, I've used two different table style sheet CSS files, but Flare now recommends using a sing...

Hi everyone - In some cases, the sub-menus in my top-nav output are expanding to the left, but sticking off the screen (see below). You cannot see most of the options on the sub-menu because they are off the page. Is it because of the length of the menu option text? Suggestions? Thanks! Bob navmenu_...

You were right Dave, it was self-inflicted CSS damage. I had intended to bump the margin-left setting for ul.navigation so that the menu aligned with the product name above it. But, the rule where I made that change applied to both ul.navigation AND ul.nagivation ul . It was simple enough to split t...

Hi all - I'm trying to finalize my HTML5 top nav output, and I have a vexing problem with a gap in the child "flyout" menus (see image). This happens on menus that fly out to the right, but ones that open to the left are correctly placed. Can anyone point me to a solution for this? Thanks,...

Hi all - We have been importing Captivate Flash (SWF) videos into our Flare projects to use in webhelp for years, and are now migrating to Captivate's HTML5 output. In the past we imported the Captivate-generated HTM file into Flare, and simply copied the SWF and other supporting files into the Flar...

Thanks Dave. That's what I expected. I've tinkered with the script you shared on the forum and I was able to move a test div above the menu. However, trying to figure out how to move the nav-search div up and next to the menu div (without wrecking the responsive layout) is beyond my current skill le...

Hi all - As I'm working on converting my project to use the top-nav output, my UX guy would like for our help to have minimal content in the header area. He wants just the menu and the search bar in one "row" across the top. I've turned off the logo and slimmed down the size of the header ...

I keep hitting this problem and wanted to capture it on the forum. I have Office 2010 on my machine, but have also installed Visio 2013. Somehow opening or using Visio whacks Flare's ability to connect to Word. Compiling a Word target generates this error: Compiler (Internal Error): Unable to cast C...

I'm noticing strange behavior in my webhelp. I've noticed that the indent on my bulleted and numbered lists is larger when I browse my help from my hard disk versus when I browse it on the server. Very strange. My files look wrong when I open the output, but if I upload them to the server, they look...

Did you get any response on this? We've been developing for Silverlight for about a year now. We're using webhelp.

Bob

I would recommend that you import the Captivate generated HTM file into Flare. Then use Windows Explorer to copy the SWF and standard.js file into the project folders in the appropriate place. The problems we were having were because we did not import the HTM file using Flare. Once we did that, we h...

Hold the phone... I just searched in the Knowledgebase and found a reference to this item fixed in version 7: When "Related Topics" link is clicked in topic without toolbar/accordion items, Internet Explorer throws a script error Looks like that is my issue. We have v7 but I've only been t...

When I open a topic outside the web help frameset, my hyperlinks will work but my related link controls do not. Has anyone hit and solved this problem? When I click the related link, nothing happens at all, but I see an "Error on page" warning in the IE status bar. Looking at the error, it...

Okay, that makes sense. So your Camtasia HTML pages work in your own environment, but fail when you publish them to the web server. A few more thoughts: * Have you tested the pages in more than one browser (IE 7, IE 8, Firefox)? Is the result always the same? * When you view the page on the external...

It's ok on the input side, ok on the output side (as long as it's on our network), but when we move the files to an ftp outside of our network so that our users can access it, When you say "move to an ftp", do you mean that you are using FTP to copy the files to a web server? Or are your ...

The html and controller open up, but it's like it can't find the mp4 (it's fine on the front end, before the build). Just a thought--if you open the HTML file in the browser in your compiled output, does everything behave? Meaning, go in Windows Explorer to your Output\username\webhelp\... folder a...