MadCap Software Forums

Assigning CSH identifiers to specific bookmarks in topics...

According to the Help, there should be a bookmark icon above the Identifier list, but there isn't.
Bookmarks which were assigned in an earlier version are still there, but I can't add new ones when assigning a topic.

Has this feature ...

More details:
In addition to jumping to the higher-level-dropdown, the position that the topic scrolls to is determined BEFORE the dropdown is opened ... makes it even worse.

Will post a bug for this.

There's another problem here too - if the link to the bookmark is from a Related Topics control ...

Some of my drop-downs are rather long, and I would like to be able to put a control at the end to close it up again, rather than the user having to scroll back to where they were - please, is there a way of doing this?

I must say I'm unimpressed with McAfee, I've got a 3 machine licence and it keeps wanting to install on other machines it can see on the network, but I'm leaving my free virus program on the other machines, it plays much nicer.

I did send them the file when the problem first reared its ugly head ...

I, too, have reported this issue to both McAfee and Madcap.

After a suggestion from Madcap Rob, I've been able to get the installation to 'stick'.

Turn all the protection back on and you should have fixed it...

HTH

I tried it on my laptop and it's actually made things worse! Now, every time I ...

Neal, started Flare without any problems today, so it looks as though McAfee have dealt with this.[/quote]

No they haven't...

NealPozner wrote:We are aware of this issue and assure our customers it is a false-positive identification. We have contacted McAfee to try to resolve the issue.

Neal, started Flare without any problems today, so it looks as though McAfee have dealt with this.

I had the same issue, bin McAfee if you can. It's the latest DAT update (on the 27th) that apparently triggered it - as when I rolled back to 5.0 it still thought it was a trojan despite it being perfectly happy with it for months. http://forums.madcapsoftware.com/viewtopic.php?f=4&t=10049

Great ...

NealPozner wrote:We are aware of this issue and assure our customers it is a false-positive identification. We have contacted McAfee to try to resolve the issue.

Thanks for the reassurance, Neil. Flare of course wouldn't run without it, so I restored it anyway...

I've just downloaded and run the Flare 5.1 update..... and McAfee said it had detected a Trojan, which it then removed.

The file it's objecting to is: SBAPPLOCALE.EXE (C:\Program Files\Madcap Software\Madcap Flare V5\Flare.APP\Resources\Bin\SBapplocale\sbapplocale.exe)

Detection Name: Artemis ...

Here's what Microsoft has to say about it:

http://www.microsoft.com/technet/security/bulletin/ms05-026.mspx

Thanks... I think someone else wrote something about MS choosing prevention rather than cure. But at least I know now what it is.

Oh.... and thanks too for 'network latency'... it sounds ...

You actually are describing two separate issues here, neither of which is strictly a Flare problem.

No, accepted... just dealing with something that doesn't manifest itself - at least, not in this way - with other applications I use.

What this sounds like is network latency. Sometimes the ...

[quote="AndrewThis is a result of a Microsoft security patch for HTML Help (CHM files) that prevents them from working properly on a network drive unless you make a particular registry entry. Here is information and the registry workaround. However, instead of worrying about this registry workaround ...

Well, saving the file outside of My Documents didn't work either (on the shared drive). Still entertaining other options :)

Not sure if mine is the same problem, or a variation... I want the project saved on a network drive which I can access remotely - or at least from another pc, so created ...

It is a complaint since day 1 and I, too, cannot understand why MadCap is so stubborn with this issue. One argument was the advertising effect, but the vast majority of consumers of online help are not technical writers and no matter how much ads they see will never buy anything from MadCap, since ...

I know most help authors really dislike HTML Help (CHM) but I'll say one thing for it: it works, and getting it to behave isn't an exercise in masochism (at least as long as you leave merged CHMs and links to external files out of it....) If you're installing locally to Windows-only, I find that it ...

If you haven't already, let Madcap know about the situation here:

http://www.madcapsoftware.com/bugs/submit.aspx

Yes, I'll do that. Thanks Kevin.

I agree that this is a triumph of marketing over intelligence.

Triumph of the marketing department perhaps, but consequences not as intended :lol:

[quote="Dave Lee
Anyway, if you're developing help that's integrated with an application, then AIR may not be what you need, I think it's really intended for packaging-up a stand-alone help system. Presumably your application's installer could install the help?[/quote]

Yes. I was attracted ...

They won't let you customize the viewer at the moment, you may want to add a feature suggestion

We nearly didn't use Flare at all in the beginning because of the branding issue in all help outputs. There is obviously some sort of disconnect at MadCap in understanding what Flare users want to ...

Is there any way of customizing the DotNet Help Viewer to remove most of the menu items?

I've just had a look at what a compiled project would look like, and found the various menus etc on the viewer not just unnecessary, but potentially very confusing for our end-users, especially as it doesn't ...

I am as confused as you at the moment, but what I know for sure is that you do not want to specify a direct path anyway. What happens if someone has the Program Files folder on the D: drive? I recommend dropping MadCap support a line and have them clarify what this all means.

Hi Ramon - you are ...

We like the AIR option because it's a single exe file and can be installed locally, but I'm a bit confused by the option to install into a different folder.....

Here's what Flare's Help says:

"Install Folder By default, when a user installs the application to view your online output, the ...

I just finished testing and retesting with the help of all the great information contributed above. I documented what I did for my team, so I figured I'd share it here as well. It repeats some of what has been included above, but it ties everything together and answers some of the unanswered ...

helen wrote:Ahh I wonder if it is McAfee that's killing my Flare installs as well then? I've been fine building PDFs as well FWIW.

Well. as I have McAfee too, it does seem to add to the body of evidence that it is the culprit.

Try setting WebHelp as your primary target. I'm not suggesting not to build to AIR, but it's possible that something in the AIR code isn't agreeing with the preview system. Webhelp should be more predictable in that regard (and should look the same as the AIR output for the most part).

Good Idea ...