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Thanks but I tried that and no luck. The project builds fine and opens but the search now stalls with the progress wheel spinning perpetually and I'm wondering if this is related to the skin. It worked fine in Flare 10 so there must be something in the Flare 10 skin that Flare 12 doesn't like.

Hi,

I recently upgraded to Flare 12 from Flare 10 and when trying to preview the HTML5 skin we're using in Flare 12 the following error is returned:

Failed to generate preview output [The given path's format is not supported.]

Has anyone else seen this and know what the cause and solution is ...

I've had some recent contact with Madcap support about this issue and it does not look like this will be getting fixed as the argument is that only three customers have reported this and they don't see it as a high priority. Very disappointed with Madcap over this.

Does anyone have a solution to ...

No it hasn't been fixed in Flare 11 and when I asked technical support, I didn't get a commitment to when (or if) it would be fixed. As stated earlier, please submit a bug report and hopefully this will increase its chances of getting fixed.

We have the exact same problem. We have a master TOC which contains several entries for "optional" merged output that hasn't been installed and this causes the sync TOC function to stop etc. It works fine on WebHelp but not on HTML5 help.

I fixed this. The registry setting InstalledSCCProviders contained a value for RoboSource control and when I deleted this the Import Source Control Command in Flare verison 4 now opens the Import Control Source Control wizard etc.

Thanks. How do I point Flare to the correct source control application? I am able to bind a non-source controlled project to TFS and subsequently check out and in files etc. without any problems, but it's just the Import From Source Control command that produces the error.

-john

Hi Kevin,

I'm using TFS for source control and 3.1 works with this ike a charm. However V4 gives this error. I've also got the latest version of RoboHelp installed on my machine and what interests me is that others in my group are running V4 without any problems.

-john

I've been working with Flare 3.1 and I recently installed Flare V4. When I select Import from Source Control... on the File menu I get the error message:

Failed to run command 'Import From Source Control...'.
Exception:
Source Control: Source Control Provider DLL missing: C:\Program Files ...