MadCap Software Forums

Hi all,

When starting up Flare today, I got a notification that build 6738 is now available for download.
About a week ago, build 6717 was released.

What gives? What's the difference? What happened that a new release was rushed out to us on the heels of the previous one? I ask because I don't ...

Well, I finally returned to this project. There was an additional topic other than the TOC that was page-breaking on each line.
I solved this issue by selecting the topics' TOC entries, entering their Properties>Printed Output> and selecting Start a New Section with the default Master Page assigned ...

Hi "Choccie",
Thanks for the suggestion. I'm just now leaving the office so I'll try your suggestion after the weekend.
Is it possible that the default "Print" medium is prone to corruption?

Thanks very much,
David

Hi everyone,
It's been a long time since I posted a question on the Forums, but I cannot find this specific issue. So, please help!
I'm working Flare 2017 r2.
I've been asked to provide a Word output for Review - always seem to be SMEs who can't handle commenting PDFs or Contributor.
The TOC proxy ...

Ha!
Ramon, your suggestion worked! Thanks so much.

David

I have a different twist to this situation. My published WEBHELP displays correctly from our application on IE9 and Firefox, but on the latest Chrome 30.xxxx, the content files are updated BUT the old intro page still appears, even though I purged it from the project. Also, the old TOC appears ...

Hi everyone,

Working on WinXP Pro 2002 Service Pack 3, 2 GB RAM, Flare 6.1 FrameMaker 7.2

Last month, I installed the upgrade to Flare 6.1. Last night and this morning, I tried 3 times to import my FM project (not a new one) into Flare. Each time, about 3/4 of the way through the "Patching ...

Kristen,

Your output probably contains a folder like: Output\MyWebHelp\Data\Skin [name of skin] .
That folder contains miscellaneous resource files that the Build process regenerates, including your About file bitmap. The file version currently in there is probably the 27KB one. Copy the 53 KB one ...

Surely, any bug is annoying, but in this particular issue I'm with Keith. The efforts put into getting a tricked out about box to show up right are usually never rewarded. If you don't even have one likely nobody will miss it. In any case, something not working right with the about box is IMHO ...

Ramon,

I do want to upgrade to v5 but I suspect that our subscription from v4 may have expired - I'm trying to clarify that here because I inherited it all when I replaced the previous tech writer eight months ago. I was not here when the company purchased Flare.

The reason I want to continue ...

Madcap Tech support wrote me that what I encountered was indeed a bug in v4.2 and has been fixed in v5.

In the "About Box still making my life miserable" thread, I chronicled about my problems with the About box showing an empty box instead of the logo, which I had planned to substitute info about ...

I found the culprit. It was the "custom" javascript that I enabled using the Skin Editor>WebHelp Toolbar>Custom Javascript to include in Toolbar Page feature.
There isn't a checkbox to deselect after you've used this setting. Instead, I chose Edit, deleted the whole script, exited.
This means that ...

Thanks, stephgl. I'll try it when I return to work after the weekend. If it works, I'll post about it.

David

Well following my adventures trying to modify the WebHelp skin (chronicled in http://forums.madcapsoftware.com/viewtopic.php?f=9&t=9669 ), a new maddening problem has arisen (sigh, the name "Madcap" is too fitting for my taste).

I changed the logo file that appears in the toolbar, and in the ...

I just submitted a bug report/enhancement request to provide friendlier control in the GUI for customizing the WebHelp skin, and for preventing the Madcap defaults from overwriting the modifications that I was forced to make outside the program.

If I receive feedback, I'll update this forum ...

Hi Lisa and everyone else,

Lisa, you were on the mark here. Modifying the toolbar js file was the last piece of the puzzle.

IN CONCLUSION:
The process required the following changes; some in the Flare GUI and some external tweaking:

1. [Your skin]>Styles>ToolbarItem>Logo>Basic>Icon .
Choose the ...

Lisa,
Changed the toolbar height to 45px. There's a small amount of improvement in the graphic but not 100%. I guess that's the best I can hope for now. I don't want to increase the toolbar anymore - I prefer to leave more room for the content :wink: .

Unfortunately, as you mentioned earlier, I'll ...

Here's another possibility from the \Output\DavidS\MyWebHelp\Data\skin.xml file:

<StyleClass Name="IconTray">
<Properties>
<Property Name="ItemHeight">39px</Property>
</Properties>
</StyleClass>

David

Lisa,

Do you mean the following?

</style>
</head>
<body>
<table style="table-layout: fixed; height: 28px;">
<tr>
<td id="ToolbarButtons">
<!-- Toolbar buttons and logo are inserted here -->
</td>
</tr>
</table>
</body>
</html>.

Thanks,
David

Hi Lisa,

No, I didn't modify the img setting at all. The logo resolution is 72 px/in.

Thanks,
David

Hi Lisa,

Occasionally, I check in the output to, and then immediately check it out from, Visual Source Safe. But I never encountered this snag until yesterday evening and today.

Thanks,
David

So I had to restart my PC each time I tried to rebuild my project. I had to bring the Output/Data and Output/Content from my backup in order to do it again! What's up with that?

David

David Schor
Technical Writer
Afcon Software and Electronics
Mobile: 054 478 8253
davids@afcon-inc.com
dsch.tw ...

Hi everyone,

I'm now getting a new bugaboo while trying to generate my WebHelp project. More gray hair from Flare. :x

A few seconds after starting "Build Primary", the process starts and I receive the following error message and the whole process stops.

FlareBuildErrorMessage.gif

Following ...

Thank you, Lisa. Unfortunately, the solution is not there either. It doesn't matter from where the Build Output process takes the file, the final output always includes a smaller version of it in the "\...\Output\DavidS\MyWebHelp\Data\SkinAfconPulseHelp" folder (width/height are only 89+ percent of ...

When I look at your screen shot, it seems that the toolbar version is smaller than the version that's displayed when you click on it. That makes me think that Flare is trying to squeeze your logo that is say 40 pixels tall into your toolbar, which is 35 pixels tall. If that's the case, then the GIF ...