MadCap Software Forums

Thanks Nita, for posting the link to that terrific Cherryleaf video on how Flare can be combined with the Swagger reference material. Our API develops use Swagger, and I was asked to create API documentation for a particular API. I did so, linking to the Swagger site from a (dummy) topic I called &q...

I have a help system in which one topic (and only one) blackens the text (well, you can barely see it beneath a black veneer): Bad_Topic.png Here is what it should look like (from a previous compile, several days ago, but I can't think of any specific styling changes I've made to this particular top...

Well, I confess that I'm a Luddite re: web.config files, but that I had an earlier problem with another help system where the web server wasn't processing my fonts correctly, and a clever developer sent me this web.config file to fix the problem: <?xml version="1.0" encoding="UTF-8&qu...

Never mind. I solved it with a web.config file.

I've got the word spacing in my compiled help set so it looks okay when I've compiled it. But when it then gets deployed for customer viewers, the word spacing gets significantly reduced. Here's the compiled (on my machine) view in Chrome: On_my_machine.png And here is how it looks (also in Chrome) ...

My company has imposed a new font scheme on me. I downloaded them and we updated our stylesheet accordingly, but in Internet Explorer 11 the fonts for the headings aren't found, and it defaults to Times New Roman. This problem doesn't happen in Edge, Chrome or Firefox, only in Internet Explorer. Fur...

The Search funtionality on one of my help systems (deployed to a Staging server) is coming up blank on Internet Explorer (I'm using IE 11). All searches get is "Your search for returned result(s)." This happened a couple of years ago, and it turned out to be due to a missing Resources\Scri...

Has anyone of you set up source control for your Flare projects using either Git or Microsoft Team Foundation Server as the "Source Control Provider"? (in the Project Properties window) We are about to give up trying to get it to bind. We tried both the Local and Remote instructions for St...

Forgot to mention that I'm on Flare 2017 r3 and Visual Studio 2017. I found a forum discussion of a similar problem, where the solution was to change the "workspace" setting from Local to Server. ("Open Visual Studio and select File > Source Control > Advanced > Workspaces... In the M...

I have a Git repository set up in TFS: Bind1.png The URL of the location in TFS is http://tfsportal.lionbridge.com/tfs/TFSCollection01/DevOps/_git/JariWillieDoc I open a Flare project that I want to put under source control, and do the following: 1. Open the project. 2. Select the Project ribbon. In...

Thanks Steve, I added the specific target directory and also my top Madcap directory (where all my projects reside), plus sub-directories, but the generated Word file is still blank. I also converted it back to the pre-Office 2016 Word version, but that, too, didn't help. I copied a Word target file...

Well, I saved the Word file in another location, and resolved the compatibility issue, but it's still a blank document, except in Read mode.

A possible clue to this is that this Word target, unlike my other ones, comes up in "Compatibility mode": Compatibility_Mode.png I upgraded to Office 2016 last week, and perhaps that has caused Word to behave differently than it did before. But even if so, I don't know how to get it out of...

I have a project that, when I build the Word target, then do View Output, renders all pages as blank. If I switch my View From Print mode to Read mode, the content displays. But if I then change to View > Edit Document, it reverts to blank pages. I have other projects that don't do this; when I buil...

Sorry in advance that I haven't made a study of Confluence, but I have a manager asking me to justify why I continue to promote Flare for our help systems. There seems to be a trend in the Dev departments here toward sharing information via Confluence. I didn't even know Confluence can be a help sys...

Hmm. When I view the help system after deploying it to my local IIS, instead of just whitespace, I get this message: "To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame. What you can try: Open this ...

I have a link (Hyperlink), in a topic, to an external web page. If I simply click this link, I see just whitespace in the frame. If I, instead, right-click and select Open Link in New Tab, the external site displays fine in the new tab. In the new tab, the URL in the address bar is simply https://ap...

Phew. Spotted the problem. I had not checked Resources\Scripts\stemmer-english.amd.min in. When I did, I downloaded the files from TFS to my hard drive and tested again, and now it works. Thanks. No sure how I missed checking that in, since I thought I checked in the entire system, but all's well now.

When I build a WebHelp project (Flare 12), and view it after building it, Search works fine. Like so: Search - working.png Then I check the project files in to TFS. Then I download a zipfile of the project from TFS, and extract it to a directory on my hard drive. Then I do a Search. I get this: Sear...

Solved it. The original content I wanted to import was a *part* of an HTML file, and didn't have headers. Once I imported the whole file, it worked.

<Idiotic follow up by me deleted via edit.>
- Willie

I have a legacy HTML file that has dozens of links at the top to previous release notes, which are below these links in the same file. I want to import this into a Flare topic, rather than having to recreate all those links. I found and tried to follow these steps: ============ (http://kb.madcapsoft...

Thanks for this timely and useful tip! This saved me considerable time. - Willie Williams ----------------------------------- I found a work around for copying tables from a word document as I did not want to import a whole document in just a table If you copy the table into a site like: http://word...

I use Flare for all the help systems I create. The latest version of one of our API's is being presented via Swagger. They want me to use the Swagger presentation for the basic documentation of the methods and parameters (especially since it allows you to "Try it out" right in the URL). Bu...

Thanks for the log suggestion. While the Forum was down for maintenance I solved this (I hope) by clearing the Insert Mark of the Web check box in the target. After that the popups displayed the images nicely. If I discover that any readers have a problem with this, I'll switch over to a Thumbnail a...