MadCap Software Forums

Developer here. I'm not exactly sure what ClickOnce deployment is, but it sounds like you are outputting in madcap format for consumption by the madcap viewer. In that case the output is a large director of many files and folders. What I did is blow away the help files on the user machine whenever t...

Yes, we have made an enhancement request. We did it during implementation when we realized the number of files that we were going to need to push to the client machines. That was several years ago. We have yet to hear anything.

What would REALLY work (for us, anyway) is if DotNetHelp was a single, compressed file. Bummer that the MadCap guys can't solve this for us. This is the crux of the problem. We wrote an app to zip and unzip all the files in order to facilitate download to the client machines, why can't Madcap offer...

Hey Nancy, I can at least answer your question about changing the icon. This is in the "Customizing the Dot Net Viewer...." thread, but I will repost it here for simplicity: adlangx wrote:There is now an overload in the HelpViewerEmbeddedClient class that allows you to pass in an string an...

In order to deal with the large size and number of files we zipped them up and unzipped them programatically. The files live on the server in a zipped package. When the client asks for the package we send it down (it shrinks down quite a bit so the download is fast as long as you have a solid intran...

There is now an overload in the HelpViewerEmbeddedClient class that allows you to pass in an string and an icon into the constructor. The string and icon that you pass in are then used in the help form header in place of the Madcap icon and "My Help" string. Please post how you do this. T...

No, it isn't possible, sadly. You need to install the viewer on the users machines. Madcap supplies a merge module that you can use to do this. It is in the same SDK that you got the .dll from. If you don;t have it you can find it in madcap support. Here is the relevant section from the Help: The He...

That's why I was asking where the file was running from -- I didn't have a good one here that I could test a CSH call to a file store. So is that a Flare issue or a Windows issue? (Of course, if he's outputting WebHelp there's no guarantee that his users are running the help on a Windows machine, s...

It works if you enter the URL directly in the browser. If you try to make a desktop shortcut or enter that URL directly in the Run line in the start menu it does not work. Both of those Windows methods use Process.Start(URL) to open the browser. Madcap, apparently, does not support that method. It s...

After some research I have found the following: If the files are on a web server and are accessed via a website the id's work correctly to find the help. You cannot access a topic using an ID locally even when using a shortcut or running from the Start menu. This leads me to conclude that you need a...

I am currently trying to run web help from VB code. To bring up the browser I am using: Process.Start(FileLocation.htm#HelpID) This brings up the browser, but only to the opening page, not the topic ID that I passed in. If I copy the path directly into a browser it works perfectly. Somehow the ID is...

This is still an issue in v5. I isolated it to Flare. A ticket has been opened.

This is still an issue apparently. I just talked with support and there is no way to remove their "Help Community" drop down option. In addition if a user clicks "Help on Help" a madcap viewer comes up with a madcap icon?!?

If this isn't fixed the product is useless to us.

There is now an overload in the HelpViewerEmbeddedClient class that allows you to pass in an string and an icon into the constructor. The string and icon that you pass in are then used in the help form header in place of the Madcap icon and "My Help" string.