MadCap Software Forums

The applications from which our users access our webhelp system require user authentication, however, when they click on Help a new window opens and the webhelp URL is completely separate and accessible to anyone. Our IT director would like to require authentication for the webhelp system so that we...

Is it possible to configure something so that when users scroll over a word in a topic (an acronym, for example) a tooptip containing a brief definiton will display? I thought maybe I could do this with glossary items but I don't see a way to do it so they don't have to click on the word. I tried to...

Thank you RamonS! I finally was able to get some time with the IT person and walk through how Feedback Server works. Turned out that it still hadn't been set up right and the URL I was using was incorrect. I think he understands what needs to be done now. Thanks for your help.

Sharon

I am trying to get set up with Feedback Server but I'm getting an error. I have entered the URL and the feedback key into the target settings in Flare, but when I try to configure it with Feedback Explorer I get the error: "Could not open the file. The request failed with HTTP error 404: not fo...

Yes! Thank you! I knew there had to be a simple solution but it wasn't coming to me. I should have asked sooner!

Thanks!
Sharon

I have been searching for this answer but finally decided it was easier to ask. I have created our WebHelp system in Flare but we need to provide an option for users to print a manual from WebHelp as well. What I would like is to have a button on the skin, or something, so they can easily print the ...

I just made some changes in my settings and it's working now. I'm not sure which ones affected it. I'm going back through what I did to see if I can pinpoint it and will let you know. (edit 3:33 pm) OK, the reason it worked is because I changed the Master TOC in the target and was building from a di...

It's happening to me also, and it stops the build.

Sharon

I have run into the same issue. Can anyone help?

LTinker68 wrote:You might want to add a comment to the article yourself

I will do that. Thanks!

Sharon

I confess I did not try it because when I read the article it didn't seem at all the same issue. Silly me! I just did it and it fixed my problem too.

Thank you so much!!

Sharon

The only issue I'm aware of with v6.1 related to the skin is what's described in this KB article --> http://kb.madcapsoftware.com/default_CSH.htm#BTE1010F. OK. Well, I guess the next thing to do is compare the project files on the backup machine with what I'm using here and see if I can see what's ...

How are you viewing the help? Are you building the target and then viewing the help from there, or "previewing" individual topics in a browser? if you're viewing the help from what you have published, which file are you opening? I am building the target and then viewing it from there, and...

I have been learning Flare and using it to develop a help system. When I preview it in a browser, or open what I've published to the webserver, the navigation menu on the left doesn't display. The pane is there but the TOC and accordion buttons aren't. If I click on "hide navigation," it l...