MadCap Software Forums

I'm trying to find more information about close captioning support in Mimic. Our Instructional Designers tell us that it is a requirement under the SCORM standards they use to develop user training. If Mimic does not support this now, has anyone heard if there are there plans for SCORM compliance or...

Have you or has anyone used Contributor as a SharePoint Editor successfully? We are very unhapy with the SharePoint HTML default editor and we are looking for an alternative. Using the SharePoint Explorer it seems like we should be able to open the site pages created initially by SharePoint and edit...

Fair points all.... 8) Thanks in part to the input we received we are leaving the current registration process enabled both for internal and external users posting to the help. Our senior UX designer raised what seems to be a very good point and perhaps a good feature request. If the feedback profil...

What I am asking for isn't so much the point of the matter. Options that reflect what the people I serve would like see is more to the point. Also, I'm not sure just how many XXX Ads read the help.

Still, thank you for raising some legitimate points.

QUESTION Is there a way to disable or to not require the "Feedback User Profile Activation" E-Mail while STILL allowing or requiring user registration. DESIRED RESULT We would like to require users to register before leaving comments in the help while simultaneously disabling and/or elimin...

No worries. I'm just a little desperate. Any assistance I can get is helpful, truly. I understand that I am casting a very broad net and that I might not find any free answers. Ideally, this would be a Platinum or Per Call support request. I'm simply not authorized to take those actions at this tim...

Thank you for your reply. Unfortunately, we do not have support plan for the Feedback Server, and I am not authorized to obtain one at this time. This is also why in light of the posts on this post that I changed the original post from requesting a MadCap staff member to "someone" (See abo...

I have been advised that MadCap staff DO monitor the forums. If a MadCap staff member were able to respond, it would be very helpful. It seemed that being direct and honest about what I was seeking would draw the most useful responses. In addition to submitting this request to the forum, I did also ...

===================== POTENTIAL SOLUTION ===================== Hello Don, Thank you for contacting MadCap Technical Support. Unfortunately Feedback Server has not been tested in a load-balanced server environment, but given how Feedback Server works it may still be possible to do this. You would ne...

What are the different scenarios when a profile could not be activated? :shock: BACKGROUND :shock: I don't recall this issue being addressed in the documentation but have received this as a question during our internal DEV tests of the Feedback Server system. To my knowledge, no one has seen encount...

I cannot see nor can I leave Help comments in the Capture V5 Help. Why? :shock: The "To leave feedback on a Help topic: Select Help>Topic Comments" instructions at the bottom of Capture V5 Help topics do not allow me to leave or receive topic comments in the Help. The Topic Comments pane o...

I believe I have a workaround for this issue in at least some cases. I opened the image in Capture and used Capture to re-capture the image without some of the white space around the image. The line went away. We were getting just one or two lines RECENTLY (sometimes in an "L" shape) on a ...

Where does Feedback place its code in the HTML page, and what does it look like? Is it easy and obvious to find? I'm asking mostly because I haven't seen any code samples and we are scheduled to begin our implementation and smoke test of Feedback next week. If I get questions and "Is this the c...

How does Feedback provide usage data from CHM files? I understand that no Internet connection = no usage data. It seems like Feedback would wait until it determines the user is connected and then send the usage data in the background. Are there any know issues/reported problems with this background ...