MadCap Software Forums

Some of our customers use our software in 125% view (Control Panel > Appearance and Personalization > Display). In the DotNet Help viewer, in the Index Pane, the letters that have descenders (like p, q, y, g) are all being cut off. I have tried everything in the Project > Skins > Skin Name > Styles ...

Is there any way to customize the sensitivity of the Index Keyword Suggestions in Analyzer 4? It is way too sensitive - it makes some really interesting connections, like coming up with the first instance of a word (example: report) in each help topic, because the keyword already exists in other top...

Yes, it does happen if I manually build the target.

OS: Windows 7 64-bit Version: Flare 7.1 I'm running down to the wire here on a major deadline, and now it seems that Flare is IGNORING my conditions. The Primary target is DotNet help. It has a condition tag of HelpOnly. Every other condition tag is excluded. (I've checked the dialog box AND looked ...

I've been using Flare 7 and a 64-bit Windows 7 machine. Not having any issues, and compile times seem a lot faster.

I'm getting this error popup too, but didn't get it until Flare 7.

Looks like I need to split my TOC. The entire TOC will still show in printed output, correct? I don't want to split the TOC and then find out it doesn't work (this is a 1000 page PDF, covering ~2600 topics).

Rachel

When I send new or revised help topics to our QA, I generate a PDF directly from the help topic by selecting File > Print, then selecting the Adobe PDF printer. I'm getting the following issues: "Failed to run command 'Print'. Exception: The specified datatype is invalid" Has anyone else r...

How would the Global Project Linking work with TFS source control? We have integrated the source control with Flare and Microsoft Team Foundation Server, so the deliverables from Flare are built automatically during the nightly build. As for creating a folder for just these help topics, they are als...

My target is conditionalized. My topic files are conditionalized for only that target. Are you telling me I have to conditionalize the other 2500 topics to exclude them from the DotNetHelp? *thud* If that's the way it has to be, I will - but I'm putting in a feature request to fix that. I should be ...

I have multiple targets and multiple TOCs. The target I have an issue with is for a very small "password" help file. Target: DotNetHelp TOC: 6 topics This target, when compiled, compiles the 6 topics into the applicable target. HOWEVER, it compiles *all* the help topics in the entire proje...

I am using it. I have discovered that the "broken links" it finds are often in the source code, and NOT visible unless you send the file to the text editor.

Now if I could just figure out some of the stylesheet broken link issues....

Rachel

I have a 23 page document that I refer to every time I convert a RoboHelp project to Flare. A good portion of that document is "find and remove/find and replace" stuff that needs to happen. However, I am not still doing the master project in RoboHelp like it seems you are. Some places to l...

*headsmack* My issue is fixed. It had nothing to do with file permissions, individual folders, or long filenames/pathnames. Thanks to Beyond Compare, I finally figured out that my target file (.fltar) was woefully insufficient - my previous project (which this project was based on) had a much more r...

Ugh. That sounds like a variation on my issue, which I haven't solved yet.

Good luck!

Rachel

I finally found the .err file. I think it disappears after a while (it was in the "VirtualStore" folder). This is the error: Monday, October 18, 2010 10:06:03 HHA Version 4.74.8702 htmlproc.cpp(114) : Assertion failure: (pszTmp == m_pCompiler->m_pHtmlMem->psz) I already have my projects at...

After some intensive searching, I have narrowed down the issues to 6 folders in my project. All 6 folders contain files that have been changed/updated since 9/1/10. I have tried adding back a folder without the updated files, and it still errors out. Thoughts? Might there be permissions issues on th...

I tried all of your advice, and it still gets the same error. I'm going to review the most recently added help topics, and go from there. I'd like to avoid creating a brand new project and adding each help topic one at a time (that could take over a week with 2700~ topics if I compile after each top...

Running: Windows 7 64-bit OS Flare 6.1 Analyzer 3 Issue: Target for HTML Help goes through entire build process, then gets to the CHM compiler at the end and throws an error. "An internal error has occurred. An error record has been saved to c:\.err." The file size is 52KB after the "...

I had to get my sys admin to do this for me when I got this same error. It's a security/privilege issue. Rachel I'm also running into this problem. Unfortunately, I've run into a snag on registering itcc.dll. I'm working on Windows 7 Pro 64-bit. I ran cmd.exe as an administrator, but when I try to r...

Try doing the import using File -> Getting Started Wizard (instead of File -> Import Project -> Import (Non-Flare) Project).

Rachel

outputting to Word and using merge to show all the places where the doc changed. How do I use merge to show all the places the doc has changed? I was hoping to use the X-Edit Reviewer, but my reviewers are used to Word, and if I can't use change bars to show diffs, Word output will have to do. Rachel

I submitted a bug report.

Thanks for the link!

Rachel

But why is it doing it now, when it didn't before in Flare 5? To me, it's unrealistic to think that I have to close out Acrobat every time I want to generate a new PDF, just because Flare isn't sensing that the file has been closed. Especially when I didn't have to in the last release. Guess that's ...

In Flare 6, with Adobe Acrobat Professional 7, I get the following message when generating a PDF target: Internal Error: The process cannot access the file ."xxxxxx" because it is being used by another process. Things to know: - The file it is referring to IS NOT OPEN. - The only way to ge...

I had issues with importing my Framemaker documents (version 7.0) into Flare version 6. Since this was successful in Flare 5, I was mystified. I finally figured out it's because Flare 6 needed to be run as an administrator (I'm on Windows 7). Right click on the shortcut, select Properties, then clic...