MadCap Software Forums

Hi all, We can no longer open Feedback Explorer and was wondering if anyone else is having the same issue or can suggest a solution, It starts to open, I can see the logo, and then I get a Windows message saying that "MadCap Feedback Explorer has stopped working - Windows is checking for a solution ...

Hi, Is anyone still using Feedback Server and Explorer? We have just set it up in our HTML5 help and have noticed a couple of things that aren't quite right.. * The comments section doesn't always appear, it is missing from some topics, always top level TOC topics. * We decided not to enable ...

Hi Chunkee, Have you logged an enhancement request with MadCap? I logged the following last year: It would be good to be notified (as an administrator) when a comment or question etc is made on a topic. I am testing Pulse with the developers and SMEs so they can review the work I have done for a ...

Thanks for the response Msquared. You are right, it is not a Flare issue, it is something screwy with my PC. My colleagues could also see the file originally, and open it, but then I deleted it on one of their machines (first in Flare and then from the network drive) and they couldn't see it, but I ...

Hi Paul, Yes, the files are on a network drive. My colleague deleted the file from Windows Explorer but I can still see it. If I try to delete it I get an error message saying that the item cannot be found, and is no longer located in the directory. Depending on what I do in Flare, a PROPS file is ...

Thanks for the suggestion Msquared.

I deleted everything and then also rebooted my machine. I can still see the stupid topic. Grrrrrr.

P.S. I tried deleting everything from C:\Users\emilym\AppData\Roaming\MadCap Software\Flare, no joy.

How do I clear or empty cached Flare files? I have a topic that has corrupted itself (or something). I can't open it in the WYSIWYG view, and when I try it in Notepad or the internal Flare editor I get an error saying the Network path can't be found. But then a blank document opens. My colleagues ...

I am just reading through the user manual and I *think* I know how this works but need to get our Sys Admin to install Pulse so I can see it working and have a play it (he fogot to turn up to our meeting yesterday!).

Thanks for responding Nita, I had planned to do just that, but I always like to see what other users have to say as well!
Have a great weekend!

Hi, We were only assigned one licence key for Pulse, compared to 15 for Feedback Server. We want to use Pulse for multiple projects/systems/outputs and don't want the data to be mixed in all together. With Feedback Server we could just assign the different projects different keys, what is the ...

Hi, Does anyone know how to change the date format in the comments section? It is currently in mm/dd/yyyy format but we want it to display in dd/mm/yyyy format. The server is set to Australia with the correct format but this does not seem to affect the dates in the comments section (see attached ...

I have also logged this as an issue.

Hi, I use both the WYSIWYG and the text editor views, and have noticed in Flare 8 that the icons on the tabs for both views are the same. When I have more than three topics open, I can't easily distinguish which tab is for which view when I flicking between topics. Has anyone else noticed this? Can ...

Thanks Lisa, I was part of the v8 beta, and thought I had already deleted everything. While there was nothing in C:\Program Files (x86)\MadCap Software, a search of my C drive turned up some rogue files which have now been deleted. Though the install still doesn't work. :-( I had a look in the ...

Hi, I am having issues when trying to install Flare 8. I get to the stage where it starts installing. But then get an error which says "Unable to install because a newer version of this product is already installed". Not sure how I could have a newer version of Flare! I have checked the directory ...

Thanks techwriter31, I will give it a go.

I have submitted an enhancement request for this issue as well. Hopefully if Madcap receives enough requests we can get this implemented.

Hi, Is there a way to pick which manifests an administrator receives? At the moment it seems like you opt in on the Administrators tab to subscribe to manifest but if you have more than one manifest you receive them all. We would like to be able to set up different manifests for our product managers ...

Hi,
Is there anyway to customise the colours and icons for the comments section?

My company is about to go public with new corporate colours and we would love to be able to use these not just in the help but in the comments section as well.

Thanks

Emilym

Hi everyone, I have just dicovered that Feedback Server is not working when users access our Help through Firefox (version 10.0). It is working in IE. And to complicate things, when I open the Help in Firefox, Feedback Server is working on my machine. But not if I log onto someone elses' machine ...

Hi, Is it possible to somehow use more than one key in a project so that the data is split up? We actually have 40+ projects that make up our merged help, and I assigned each project a key, grouping them in a logical way, eg, all the finance related projects got the same key. However, I have ...

No worries, will do.

Hi techwriter31,

What did you end up doing about this?

We have been discussing the same issue in the last few days about how we inform our users that we are collecting data.

EmilyM

Thanks for replying Dave, I have submitted an enhancement request.