Search found 38 matches

by EmilyM
Tue Nov 01, 2016 4:15 pm
Forum: Feedback Explorer and Server
Topic: Feedback Explorer not opening
Replies: 0
Views: 9817

Feedback Explorer not opening

Hi all, We can no longer open Feedback Explorer and was wondering if anyone else is having the same issue or can suggest a solution, It starts to open, I can see the logo, and then I get a Windows message saying that "MadCap Feedback Explorer has stopped working - Windows is checking for a solu...
by EmilyM
Mon Jul 18, 2016 11:29 pm
Forum: Feedback Explorer and Server
Topic: Feedback Server in HTML5
Replies: 0
Views: 6342

Feedback Server in HTML5

Hi, Is anyone still using Feedback Server and Explorer? We have just set it up in our HTML5 help and have noticed a couple of things that aren't quite right.. * The comments section doesn't always appear, it is missing from some topics, always top level TOC topics. * We decided not to enable comment...
by EmilyM
Wed Jan 29, 2014 4:15 pm
Forum: MadCap Pulse Server
Topic: Following an entire system
Replies: 2
Views: 7813

Re: Following an entire system

Hi Chunkee, Have you logged an enhancement request with MadCap? I logged the following last year: It would be good to be notified (as an administrator) when a comment or question etc is made on a topic. I am testing Pulse with the developers and SMEs so they can review the work I have done for a pro...
by EmilyM
Wed Aug 14, 2013 10:12 pm
Forum: Flare's General Discussion
Topic: Cached Flare Files
Replies: 7
Views: 3302

Re: Cached Flare Files

Thanks for the response Msquared. You are right, it is not a Flare issue, it is something screwy with my PC. My colleagues could also see the file originally, and open it, but then I deleted it on one of their machines (first in Flare and then from the network drive) and they couldn't see it, but I ...
by EmilyM
Mon Aug 12, 2013 6:03 pm
Forum: Flare's General Discussion
Topic: Cached Flare Files
Replies: 7
Views: 3302

Re: Cached Flare Files

Hi Paul, Yes, the files are on a network drive. My colleague deleted the file from Windows Explorer but I can still see it. If I try to delete it I get an error message saying that the item cannot be found, and is no longer located in the directory. Depending on what I do in Flare, a PROPS file is b...
by EmilyM
Sun Aug 11, 2013 8:20 pm
Forum: Flare's General Discussion
Topic: Cached Flare Files
Replies: 7
Views: 3302

Re: Cached Flare Files

Thanks for the suggestion Msquared.

I deleted everything and then also rebooted my machine. I can still see the stupid topic. Grrrrrr.
by EmilyM
Thu Aug 08, 2013 7:53 pm
Forum: Flare's General Discussion
Topic: Cached Flare Files
Replies: 7
Views: 3302

Re: Cached Flare Files

P.S. I tried deleting everything from C:\Users\emilym\AppData\Roaming\MadCap Software\Flare, no joy.
by EmilyM
Thu Aug 08, 2013 5:07 pm
Forum: Flare's General Discussion
Topic: Cached Flare Files
Replies: 7
Views: 3302

Cached Flare Files

How do I clear or empty cached Flare files? I have a topic that has corrupted itself (or something). I can't open it in the WYSIWYG view, and when I try it in Notepad or the internal Flare editor I get an error saying the Network path can't be found. But then a blank document opens. My colleagues ca...
by EmilyM
Thu Jun 13, 2013 5:15 pm
Forum: MadCap Pulse Server
Topic: Licence Keys For Pulse
Replies: 3
Views: 4366

Re: Licence Keys For Pulse

I am just reading through the user manual and I *think* I know how this works but need to get our Sys Admin to install Pulse so I can see it working and have a play it (he fogot to turn up to our meeting yesterday!).
by EmilyM
Thu Jun 13, 2013 4:30 pm
Forum: MadCap Pulse Server
Topic: Licence Keys For Pulse
Replies: 3
Views: 4366

Re: Licence Keys For Pulse

Thanks for responding Nita, I had planned to do just that, but I always like to see what other users have to say as well!
Have a great weekend!
by EmilyM
Wed Jun 12, 2013 9:36 pm
Forum: MadCap Pulse Server
Topic: Licence Keys For Pulse
Replies: 3
Views: 4366

Licence Keys For Pulse

Hi, We were only assigned one licence key for Pulse, compared to 15 for Feedback Server. We want to use Pulse for multiple projects/systems/outputs and don't want the data to be mixed in all together. With Feedback Server we could just assign the different projects different keys, what is the soluti...
by EmilyM
Wed Oct 03, 2012 5:24 pm
Forum: Feedback Explorer and Server
Topic: Date Format for Comments
Replies: 0
Views: 6421

Date Format for Comments

Hi, Does anyone know how to change the date format in the comments section? It is currently in mm/dd/yyyy format but we want it to display in dd/mm/yyyy format. The server is set to Australia with the correct format but this does not seem to affect the dates in the comments section (see attached scr...
by EmilyM
Mon May 28, 2012 5:12 pm
Forum: Flare's General Discussion
Topic: Flare 8 Slow To Start
Replies: 31
Views: 9100

Re: Flare 8 Slow To Start

I have also logged this as an issue.
by EmilyM
Tue May 15, 2012 10:49 pm
Forum: Flare's General Discussion
Topic: Icons on tabs
Replies: 0
Views: 657

Icons on tabs

Hi, I use both the WYSIWYG and the text editor views, and have noticed in Flare 8 that the icons on the tabs for both views are the same. When I have more than three topics open, I can't easily distinguish which tab is for which view when I flicking between topics. Has anyone else noticed this? Can ...
by EmilyM
Mon May 07, 2012 4:57 pm
Forum: Getting Started and Installation Issues
Topic: Can't install Flare 8
Replies: 4
Views: 3436

Re: Can't install Flare 8

Thanks Lisa, I was part of the v8 beta, and thought I had already deleted everything. While there was nothing in C:\Program Files (x86)\MadCap Software, a search of my C drive turned up some rogue files which have now been deleted. Though the install still doesn't work. :-( I had a look in the Contr...
by EmilyM
Sun May 06, 2012 11:06 pm
Forum: Getting Started and Installation Issues
Topic: Can't install Flare 8
Replies: 4
Views: 3436

Can't install Flare 8

Hi, I am having issues when trying to install Flare 8. I get to the stage where it starts installing. But then get an error which says "Unable to install because a newer version of this product is already installed". Not sure how I could have a newer version of Flare! I have checked the di...
by EmilyM
Sun Feb 26, 2012 5:04 pm
Forum: Feedback Explorer and Server
Topic: Customise Comments section
Replies: 2
Views: 8028

Re: Customise Comments section

Thanks techwriter31, I will give it a go.
by EmilyM
Sun Feb 26, 2012 5:03 pm
Forum: Web-based Outputs
Topic: Is there a way to include phrases in the Synonyms Editor?
Replies: 10
Views: 7212

Re: Is there a way to include phrases in the Synonyms Editor?

I have submitted an enhancement request for this issue as well. Hopefully if Madcap receives enough requests we can get this implemented.
by EmilyM
Wed Feb 15, 2012 8:21 pm
Forum: Feedback Explorer and Server
Topic: Manifest Question
Replies: 0
Views: 1960

Manifest Question

Hi, Is there a way to pick which manifests an administrator receives? At the moment it seems like you opt in on the Administrators tab to subscribe to manifest but if you have more than one manifest you receive them all. We would like to be able to set up different manifests for our product managers...
by EmilyM
Wed Feb 15, 2012 8:17 pm
Forum: Feedback Explorer and Server
Topic: Customise Comments section
Replies: 2
Views: 8028

Customise Comments section

Hi,
Is there anyway to customise the colours and icons for the comments section?

My company is about to go public with new corporate colours and we would love to be able to use these not just in the help but in the comments section as well.

Thanks

Emilym
by EmilyM
Tue Feb 07, 2012 9:39 pm
Forum: Feedback Explorer and Server
Topic: Feedback Server not working on Firefox
Replies: 0
Views: 1617

Feedback Server not working on Firefox

Hi everyone, I have just dicovered that Feedback Server is not working when users access our Help through Firefox (version 10.0). It is working in IE. And to complicate things, when I open the Help in Firefox, Feedback Server is working on my machine. But not if I log onto someone elses' machine. An...
by EmilyM
Tue Jan 10, 2012 9:21 pm
Forum: Feedback Explorer and Server
Topic: Multiple Keys in one Project?
Replies: 1
Views: 7131

Multiple Keys in one Project?

Hi, Is it possible to somehow use more than one key in a project so that the data is split up? We actually have 40+ projects that make up our merged help, and I assigned each project a key, grouping them in a logical way, eg, all the finance related projects got the same key. However, I have discove...
by EmilyM
Sun Dec 18, 2011 2:09 pm
Forum: Feedback Explorer and Server
Topic: Opt-in/out option?
Replies: 7
Views: 13890

Re: Opt-in/out option?

No worries, will do.
by EmilyM
Thu Dec 15, 2011 3:54 pm
Forum: Feedback Explorer and Server
Topic: Opt-in/out option?
Replies: 7
Views: 13890

Re: Opt-in/out option?

Hi techwriter31,

What did you end up doing about this?

We have been discussing the same issue in the last few days about how we inform our users that we are collecting data.

EmilyM
by EmilyM
Tue Oct 25, 2011 4:10 pm
Forum: Web-based Outputs
Topic: Auto Text in Search Box
Replies: 3
Views: 1456

Re: Auto Text in Search Box

Thanks for replying Dave, I have submitted an enhancement request.