MadCap Software Forums

I hate to disable potentially useful features, so I'm going to try setting the Maximum word count from "30" to "10" and see how that works for us. Thanks!

Jeff

If I disable collecting phrases, I still keep the functionality found under View > Project Analysis, correct? I'd like to have to option to keep the functionality involved with "Collecting Phrases." With that in mind I'm trying to figure out how low I can go with the Maximum word count for phrases ...

I just found a Help topic for Improving Analyzer Scan Performance. My question after reading that topic is are there any recommendations to adjust the performance so I can work in Flare without delays but still get the most out of the Analyzer piece.

Thanks!
Jeff

Since I installed v4 yesterday afternoon, Flare is running very slow on my computer. I have noticed that an advanced scan which I assume is related to the Analyzer integration starts running automatically. Not only does this scan take a while to actuallycomplete (in fact I haven't seen it complete ...

Thanks for the response! I need to digest all that info. Upon first read I'm not sure that's exactly what I'm looking for, but I'll talk with our developers. Thanks again!

Jeff

I want to be able to have a link on our client website that launches our Help. I guess similar to what MadCap's Support site has with the Help for Flare except instead of selecteing a choice from a drop-down, I want the client to just click a link. Can I do this? What needs to be done for it to work ...

My understanding has always been that the title for a topic that appeared in a Help Control Link (Concept, Related Topic, etc.) came from the Topic Title field on the Topic Properties tab of the Properties dialog. I found an instance yesterday where the topic title in a Concept Link was pulling from ...

Something else that the writer who isn't seeing something that should be there in her index explorer just told me is that when she opens her project in Flare the Updating Global Index dialog sometimes goes for an hour or so.

Jeff

I have a case where two writers are working on the same project in Flare. One sees something in the Index Explorer that the other does not. We are using Team Foundation for Source Control. When we look at the topic that contains the Index Keyword on each writers local machine, the keyword does ...

Thanks for the tips! I then assume that whatever we find during internal testing we would need to pass laong to clients when they install the version of the software that uses the WebHelp format. I know that there will be some scenarios that come up where the WebHelp doesn't work on some ...

I have an issue similar to this one that's popping up. We are just rolling out WebHelp for our Application Help replacing HTML Help. What basic Internet Options settings should I look at when users report problems viewing the Help. Just for background if it helps, the Help files reside on the client ...

I followed the instruction someone posted in another topic from MadCap Support. I want to be able to click on a hyperlink to a movie and have it come up in it's own custom size browser. The instruction from the other post is pasted below:

Below is an example of the sort of Javascript you might use ...

I'm going to jump onto this post now to see if anybody knows what I can do to fix my problem that relate to this. I need to do the same thing talked about in this post. I've done everything mentioned. Now for my problem...when I view my WebHelp output my video pops up beautifully in a separate ...

That seemed to do the trick. Any idea why that may have worked? Well, now with that said I just compared the old and new files and I see a chunk of code near the beginning of the old file that is not in the new one.

MadCap:ignoredWords="Alt+;COL;Appts;Day(s;Location(s;Department(s;Resource(s;Appt ...

This particular topic isn't any different than any of the others we have. It is linked properly in the TOC. I can bring the topic up in Flare in the XML Editor without a problem. I cannot say with 100% certainty that it was visible in the WebHelp output before, but this is the first time it has been ...

I have a topic that won't display when I click it in my WebHelp output. Nothing happens when I try to open it from the TOC, Search or Index. Is there something I should be looking for to resolve this problem? Thnks!!

The only way we were able to resolve the issue we were having was to enable "Initialize and script ActiveX controls not marked as safe" in Internet Options on the Security tab under Internet. I just wanted to pass that along in case it may help anybody else in the future.

At this point they are the only client I know of with the problem. I can try a new test project. Getting it deployed to them isn't exactly easy though. Thanks for the help! I'll keep digging...

No problem if I use Firefox. Originally MOTW was checked. Unchecking MOTW doesn't appear to make a difference.

I have a client reporting a problem with displaying the WebHelp on a thin client. When they go to access our Help they get an Internet Explorer error. When they click OK on the first error they get a second error. When they click OK on the seocnd error no more error messages are raised, but nothing ...

RamonS wrote:Does the sound work on the computer you are remotely connecting to?

Yes it does.

Thanks! What in particular do I need to set in the skin. I haven't had muhc experience with them other than setting up the one basic one we use for the help in general.

It does have speakers and a sound card. The connection is via Remote Desktop and I do have the Remote Computer Sound option set to "Bring to this computer."

Is it possible to have a link to a Captivate-generated video (.swf) in a topic that I can get to popup in a separate window and also be able to set the size of the window in which the video appears?

Does anybody know how to get the sound for a Captivate-generated video to work on a computer running in a thin client environment? I realize this is not what I see as a Flare issue, but I didn't know if anybody had ever encountered my problem.