MadCap Software Forums

Does anyone know whether this issue has been fixed in V6? We would not want the user to be prompted to update the help viewer, either.

Thanks,
alex

Great - thanks!

I wrote to MadCap yesterday about the .net issues and received an encouraging response just a few hours later.

Changes are coming

There is now an overload in the HelpViewerEmbeddedClient class that allows you to pass in an string and an icon into the constructor. The string and icon that you pass in are then used in the help form header in place of the Madcap icon and "My Help" string.

Please post how you do this. Thanks!

For that one would need the code, which MadCap doesn't provide. I have no idea why they didn't change the viewer, but I guess it is mainly because almost nobody uses it.

Which is because nobody wants the MadCap logo on their help output. It's a vicious cycle, isn't it? This is a decision that I ...

I have logged requests for the last few versions... If MadCap doesn't fix it, surely someone out there must be able to figure out a way to work around this. We have some code geniuses lurking around these parts Come out and help us, please!

If you have lists containing more than ten items (and yes, we all know the rule of 7 or fewer, but sometimes you gotta do what you gotta do...) and want your numbers to align properly on the decimal point instead of on the first number, this information may be of interest to you.

Flare to ...

Ah, thanks for confirming my suspicions... I've logged an enhancement request and hope others do, as well.

I just wasted a bit of time trying to find some discussions about cross-references in Frame. There were some really good details in those posts, and it's unfortunate that this information has ...

This post is a bit of a piggy-back on this topic, just in case anyone who comes to this thread is also finding the problem I describe below:

Oh, we're still experiencing an issue with "Unresolved cross-references" in Frame output when there is a combination of xrefs within chapters and from one ...

Do posts get deleted or retired from the forums?

I just tried searching for some discussions I remembered as having some very useful information, only to not be able to find them. I also used the "View your posts" option and was surprised to see only a handful of posts, since I know I've ...

Hi - the link above doesn't seem to be working anymore.

Try here: http://webhelp.madcapsoftware.com/flare5/

Yes, I am always grateful for the tips, tricks, and help I receive in the forums from other users :)

The official word on this from MadCap in response to the bug I submitted is that the only workaround for this issue in Framemaker is to post-process in Frame, as mattbnh described:

In Frame you ...

Thanks Lisa! That works great for the online webhelp target, but it's not translating to the Frame output... I did make sure I changed the setting for both the default and print/Frame outputs.

Is this a Flare -> Frame bug or might there be another setting to tweak?

Thanks,
alex

p.s. It works in ...

Thanks. We definitely don't want to have to use tables.
Flare's PDF guides show numbered lists with over 10 items and the numbers don't look like this:

1.
2.
3.
10.
11.

Rather, they look like they should in a print manual (imagine the # is an invisible space):

#1.
#2.
#3.
10.
11.

We are using ...

We'd like our lists to look better in both the webhelp and FrameMaker outputs. In a list including 10 or more items, how do you force the numbers to right-align so that you have leading space before the single-digit numbers?

I think I experienced what you described, too...

Do you have an Analyzer folder at the same level as the Content, Output, and Project folders on the *network* drive where your project is located?

If so, delete that one.

When I opened my Flare project again and rescanned, the problem with the ...

If you haven't already reported this as a bug, please do so!

I've had the same frustration with trying to modify the help viewer, but thankfully, the developers on my team did something that makes our application's name display in the title bar instead of the MadCap advert.

We really need to be ...

Thanks for your help. They definitely need to keep it as a modal. They did find a way to attach a new instance of the dynamic help pane inside the modal frame, so that helps a lot. Yay for smart programmers who work with help developers!

It's really annoying, and I can't seem to turn it off, or further customize the help viewer, either. Please log a bug! I will, too.

Ok... so how do I do this? (or what do I ask the developers to try?)

One thing that was brought up was that maybe we wouldn't want the dynamic help pane to display help for the modal since the modal will have the focus and the dynamic help pane would be display-only (which may be confusing or ...

Hello,
I've built a dotnet help system for a dotnet app that has a few pop-up windows which will require documentation. We have implemented built-in dynamic help, which follows the user's mouse clicks throughout the application, and a standalone help viewer, which can be displayed on demand, but it ...

Ah, I see. I learn something new every day. Thanks, David.

Yes, of course, and everything is scanned; however, certain extensions appear to be automatic showstoppers for us. They never even make it to the scanning stage.

Thanks, Lisa. You were correct. Because it is an .msi file, our corporate security policies prohibit me from being able to download the file. Our support department had to download it for me, so something must have happened to it during their download. Someone else with the appropriate credentials ...

I encountered the following error while trying to run SetupMadCapHelpViewer0303.msi to set up the Help Viewer:

The cabinet file '_33384479434F5A05291C5731BCDA7175' required for this installation is
corrupt and cannot be used. This could indicate a network error, an error reading from the
CD-ROM ...