MadCap Software Forums

I feel so validated. :)

I have given up trying to produce a clean Word output directly from Flare, but I do seem to have moderately good results when I export from Acrobat to Word. I do my very best to discourage people from asking for Word versions, but every so often I take another stab at ...

+1 for Choccie's method.

I keep a global project for my projects that contain everything that I would want to reuse in a standard project (stylesheet, snippets, variables, images, etc.), and then I import the elements into each project as I work on them. It can be a headache if the global content ...

I could be wrong, but I think the table is simply to wide for the width of the page. I ran into this on one document a while back and ended up creating a landscape page layout and assigning it to the pages with wide tables. Worked out well but was an adventure in learning for a couple days.

Do you have a restriction on the table width? It looks like Flare is just doing it's best to fit within a constraint.

Shawn, I was intrigued by your description of Crocodocs awhile back and spent some time looking for something that would give me similar features integrated with Google Drive. I'm using Notable PDF, which is a Chrome plugin, to let my reviewers leave notes and annotations in a PDF. So now I can ...

Thank you Dave!

Once again, a brilliant contribution.

The last time I put my name on a byline for a technical document generated phone calls to my personal extension at the company years after I'd left the group responsible for the product. In fact, I even had some folks track me down years after I left the company and offer me contract work to update ...

Sorry to hear that, Sara. But at least you have a good long list of data points for support. Do you have any way to try Flare on another computer to open your projects? This would be a way to separate whether the problem lies in the project files or is specific to the computer. I'm guessing the ...

You might get the most help through a call to support, but maybe we can give you a few troubleshooting ideas to try.

What operating system are you running? Have you installed OS updates? Video card driver updates? Do the hang issues occur in any other program, or only in Flare?

It sounds like ...

Excellent news! Best wishes for continued success.

Not via the Flare Skin Editor. Mike Hamilton showed a site on the MadCap Software site that someone had designed that didn't look at all like the usual tri-pane layout. That site had horizontal links with drop-downs on the navigation. I can't remember where he went on the MadCap site -- perhaps the ...

Hmm. That makes me wonder if the PDF target is set to use a different stylesheet.

I had something similar the other day, though I hesitate to add it because I'm not sure what caused it. I found that the line-height setting on the body element had somehow been set to a value of 2. When I changed that to a value of normal things seemed to return to, well, normal.

May or may not ...

I would say yes.

Trouble with coming from a programming background (many years ago now) is we were always expected to create graceful error handlers...

I hear you Steve. I try very hard to remain calm when pointing out to developers that if they would involve the tech writers they might not get ...

The answer came out as 42.

Of course, now we need to figure out the QUESTION.

So long, and thanks for all the fish. Oops, where's my towel?

Based on what the event log is saying, I would try reinstalling .NET, myself. The fact that the error is occurring in the kernel means that whatever is causing it has very high level permissions in the system, which .NET does and Flare does not (except by way of .NET).

Worst case scenario, it is a ...

If Reader installs with the default system setting, than all should be good for our readers, and that is my only real concern. I'm thinking I might6 hold off on documenting this until I hear a comment from a user that the images look fuzzy.

Wow, thanks for the time you invested to share this information.

jjw wrote:It would be nice if you could have a dialog box displayed when you drop a topic into another so that you could choose "Insert as snippet", "Insert as link" or "Insert as text".

J

Looks to me like a perfectly reasonable feature request to make.

If the target audience is "especially inexperienced" users, then of course you would write the help in such a way as to be most easily consumed by them. I thought that was the point I was making.

Interesting point about using torn-appearing edges on the screenshots. I think that would be ...

So now I'm curious about who gets this "bug" in Acrobat: if you find that your default view setting is custom and 100, do you have the full version of Acrobat installed or only Reader?

I do have the full version of Acrobat XI Pro installed, and my setting was Custom (100 pixels/inch).

First question: Who is the audience?
Second question: What is their level of technical expertise?

Explaining the Add button is expected and very helpful to one type of user but might be considered condescending and perhaps even insulting to another type of user. I most often write software ...

I'm actually considering that very solution myself. I am debating between making sure every document has a 'Using the Document' section and adding it there, or just adding a note to the download page.

I'd prefer to just add the note to the download page, but that wouldn't help customers who receive ...

I'm going out on a limb and guessing, but I would say no.

I'm basing this on the efforts I put in to trying to use Visual Studio Online for source control, which has a similar login requirement. Try it, though, if you can pass your login credentials through Flare it should work.

Hmmm, seems like a ...

Just as an observation, I spent a few years teaching Microsoft MCSE courses. I used trainer materials that had both options mentioned in the original post: content in a separate column and aligned by page number, and trainer content interspersed in the student material and section numbers.

Of the ...