Search found 82 matches

by grendel
Tue Oct 22, 2013 8:30 am
Forum: Styles, Stylesheets and XML
Topic: Footer content missing in some but not all PDFs
Replies: 8
Views: 3744

Re: Footer content missing in some but not all PDFs

* The front/back covers do not have headers and footers; all other pages do have them.
* TOC entries point to correct layouts; for the entries with Break Type=None, the page layout is (default).
* We do have multiple layouts.
* We do not use blank pages. Do not have a blank page layout. It does not ...
by grendel
Fri Oct 18, 2013 7:56 am
Forum: Styles, Stylesheets and XML
Topic: Footer content missing in some but not all PDFs
Replies: 8
Views: 3744

Footer content missing in some but not all PDFs

The footers are large enough for the content.
There does not appear to be any body or decoration frames in the way.

What might be some other reasons why the footer text (manual title and page number) is included in some but not all of the PDFs?

Thanks in advance for the help!
Lisa
by grendel
Mon Sep 16, 2013 10:01 am
Forum: Printed Documentation Targets
Topic: Cover pages (front/back) not showing in PDF output
Replies: 4
Views: 2029

Re: Cover pages (front/back) not showing in PDF output

SVN works much the same as Perforce. Whatever is in SVN is what gets built. If it's not there, it's not included in the builds. The doc builds are processing again, and one project built as expected. Might have been something as simple as the files not reaching the repo. That's all been checked, and ...
by grendel
Mon Sep 16, 2013 9:22 am
Forum: Printed Documentation Targets
Topic: Cover pages (front/back) not showing in PDF output
Replies: 4
Views: 2029

Re: Cover pages (front/back) not showing in PDF output

haha...good thing I'm not particularly stressed and can go with the humor. All files are checked in for all projects; that is the logical first place to look, IMO. No missing linked topics, images, etc., messages are received when I build in MadCap. All looks as it should.

In answer to the Fosters ...
by grendel
Mon Sep 16, 2013 8:39 am
Forum: Printed Documentation Targets
Topic: Cover pages (front/back) not showing in PDF output
Replies: 4
Views: 2029

Cover pages (front/back) not showing in PDF output

Problem
We recently updated the cover pages to include an image in the background and updated content. The PDFs generate with the appropriate cover art and content when produced directly from MadCap. No problem there. Once changes are made to the doc, we commit our files to SVN. Fosters then ...
by grendel
Fri Sep 13, 2013 9:35 am
Forum: Web-based Outputs
Topic: Invalid Activation Code Result: 2002 error
Replies: 2
Views: 1409

Re: Invalid Activation Code Result: 2002 error

Our resolution: reactivate the license key.

Just in case anyone else has this problem,
by grendel
Fri Sep 13, 2013 7:48 am
Forum: Web-based Outputs
Topic: Invalid Activation Code Result: 2002 error
Replies: 2
Views: 1409

Invalid Activation Code Result: 2002 error

Two days ago, our builds stopped working. Instead, we have Invalid Activation Code result 2002 showing for all of our doc builds. What would generate this type of error? I think it's our SVN and Jenkins builds rather than Flare; however, I wanted to ask just in case it is a Flare issue.

Thanks!
Lisa
by grendel
Tue Aug 27, 2013 6:58 am
Forum: Importing
Topic: Import missing Global project that was previously imported?
Replies: 2
Views: 2066

Import missing Global project that was previously imported?

The doc I'm working with was imported into Flare about a year or so ago. We have a total of four projects: Global, Doc1, Doc2, and Doc3. Docs 1 & 2 are linked to the Global and I can reimport the ImportFromGlobal whenever I need. Doc3, however, is perplexing.

There are several topic files, page ...
by grendel
Thu Aug 15, 2013 11:36 am
Forum: Single-Sourcing
Topic: Included text on page layout does not display in output
Replies: 10
Views: 7940

Re: Included text on page layout does not display in output

Absolutely, 100% relevant. Added the body frame back in and voila! Extra page left the building! Thank you so very much. :D

This may not be relevant, but it may help. I had hours and hours of fun with an extra page that I just could NOT get rid of a few months ago.

In the end, I discovered that ...
by grendel
Thu Aug 15, 2013 6:43 am
Forum: Single-Sourcing
Topic: Included text on page layout does not display in output
Replies: 10
Views: 7940

Re: Included text on page layout does not display in output

The only difference we "had" was left-end disabled. In out PDF output, we do not include blank pages. Otherwise, everything you do, we did. The only issue I have is the extra page, which we never had before. Ever. Once I applied the new page layout, that's when the extra page was added to the output ...
by grendel
Wed Aug 14, 2013 1:01 pm
Forum: Single-Sourcing
Topic: Included text on page layout does not display in output
Replies: 10
Views: 7940

Re: Included text on page layout does not display in output

We're on V8 but will upgrading to 9 soon.

I used one decoration frame and made adjustments to the position of the variables. Looks great in the PDF output. There is no background color or image or anything set in the body tag; all say (not set).

The cover_page.htm is now associated with the ...
by grendel
Wed Aug 14, 2013 12:07 pm
Forum: Single-Sourcing
Topic: Included text on page layout does not display in output
Replies: 10
Views: 7940

Re: Included text on page layout does not display in output

#1 & #2: There was a body frame getting in the way. The variables in one decoration frame were in the output and work great after a few adjustments.

The variables in the second decoration frame are not coming through yet. Did the same thing here that I did to the first decoration frame. No body ...
by grendel
Wed Aug 14, 2013 7:48 am
Forum: Single-Sourcing
Topic: Included text on page layout does not display in output
Replies: 10
Views: 7940

Included text on page layout does not display in output

I see that I can add variables and text to a Decoration frame on a page layout. The expected outcome is that the variable text included in the this frame would show in the output (PDF and help).

1. What might be preventing it from showing in the output?
2. Do variables not work with page layouts ...
by grendel
Mon Aug 12, 2013 12:44 pm
Forum: Single-Sourcing
Topic: Display image on cover page
Replies: 3
Views: 2611

Re: Display image on cover page

I got it to work at the project level, but never in the Global project. There were many, many issues adding a page layout in this one. I'll just work it at the individual project level.
by grendel
Mon Aug 12, 2013 11:25 am
Forum: Styles, Stylesheets and XML
Topic: Styles available for some topics but not all?
Replies: 2
Views: 1373

Re: Styles available for some topics but not all?

The previous writer imported much of the documentation from Framemaker; thus, these files are associated with FrameMakerConversion.css. Newer topic files, when associated with this same .css, have access to all of the available styles.

The specific file I'm trying to work with is a common file in ...
by grendel
Mon Aug 12, 2013 9:57 am
Forum: Single-Sourcing
Topic: Display image on cover page
Replies: 3
Views: 2611

Re: Display image on cover page

I created a cover page layout, but when apply that layout to the cover_page.htm, the cover page layout appears twice in the output. Then, the text doesn't show up.

What I really want to do is just add the cover art to the background of the topic file cover_page.htm. Seems simple enough, right? No ...
by grendel
Mon Aug 12, 2013 9:54 am
Forum: Styles, Stylesheets and XML
Topic: Styles available for some topics but not all?
Replies: 2
Views: 1373

Styles available for some topics but not all?

Why is it that I can view/select styles for some topics but not others?
by grendel
Mon Aug 12, 2013 7:18 am
Forum: Single-Sourcing
Topic: Display image on cover page
Replies: 3
Views: 2611

Display image on cover page

We have new front/back cover art for our user manuals. The Global project has the following items that are shared among our projects:
1. cover_page.htm with ProductName, ProductVersion, DocTitle, & DocTitle2 variables.
2. masterpage layout
3. page layouts for each guide (I know we don't need all of ...
by grendel
Wed Jul 24, 2013 1:01 pm
Forum: Single-Sourcing
Topic: Can I use file tags and condition tags w/o conflicts?
Replies: 3
Views: 2815

Can I use file tags and condition tags w/o conflicts?

From what I've gleaned from the Flare Help, and this is from a few weeks ago, by default, a build includes all files and is based on WebHelp. If you don't want a file to be included in WebHelp, you have to tag it. The files I inherited are tagged with condition tags, which works fine. I also use ...
by grendel
Wed Jul 24, 2013 10:52 am
Forum: Printed Documentation Targets
Topic: Need 2 spaces after colon in Appendix A:
Replies: 3
Views: 2220

Re: Need 2 spaces after colon in Appendix A:

If I added two spaces after the colon in the Auto-number Format - Enter format box, numbers rather than alphas are displayed in the output. The Reset and Format are ignored.
by grendel
Wed Jul 24, 2013 10:13 am
Forum: Printed Documentation Targets
Topic: Need 2 spaces after colon in Appendix A:
Replies: 3
Views: 2220

Need 2 spaces after colon in Appendix A:

Output shows Appendix A:Title rather than Appendix A: Title.

I've tried several settings on the h1.Appendix style, but can't yet find the magic one.

Help appreciated!
Lisa
by grendel
Wed Jul 24, 2013 10:06 am
Forum: Printed Documentation Targets
Topic: Add TOC book without linking it to topic?
Replies: 3
Views: 1622

Re: Add TOC book without linking it to topic?

Edited: It did work...except that I want it only in the TOC entry, not as the main topic heading and in the header. It inserts "Appendix" as the main topic heading and in the header, which I do not want to happen.
by grendel
Wed Jul 24, 2013 9:51 am
Forum: Printed Documentation Targets
Topic: Best, easiest way to set up an appendix?
Replies: 6
Views: 2556

Re: Best, easiest way to set up an appendix?

I would still like answers to my questions so that I can plan for future appendixes.

It's working well for the interim, but I still need two spaces after the colon. Anybody know what setting I need to update for that? I've tried several things in the h1.Appendix style, but still have 0 for ...
by grendel
Wed Jul 24, 2013 9:21 am
Forum: Printed Documentation Targets
Topic: Add TOC book without linking it to topic?
Replies: 3
Views: 1622

Add TOC book without linking it to topic?

There are times when I want to group topic files in a TOC book, which is really a section. Some of these "books" are the actual title of the section; however, from time-to-time, I may want a book/section title to show in the output without having to link it. If I don't link it, the book/section ...