MadCap Software Forums

Yup, I'm in the crashing boat.
Flare can crash 10+ times in a day (depending on what I'm doing and how much I'm using Flare). Recently I've been having issues renaming files and I get the 'submit crash report' to Flare window. Not sure who gets to handle all the crash reports but I'm keeping them ...

Hi,

I have recently been producing a series of user guides and, being a self-taught Flare user, it was just 'do whatever I can to learn the product to get the user guides out the door yesterday (read: ASAP)'.
However! Now I have the dilemma that my project has lots of information, some of which is ...

I'm not sure I can help but a few questions for you;

Do you have any column width specifications set and/or conditions applied to the table? Also, have you made any changes to images in Capture rather than inside Flare?

Also, when you print the PDF output (I'm guessing you mean 'build'), does the ...

Ah, this is a battle I have had many-a-time (layouts and page ordering). Not 100% sure what's causing it but I will give you a few things to try in the hope that one of them helps!

It sounds like you've set up the page settings for the first page in each chapter, but have you specified any page ...

I don't think it's an issue with the server because many of the files do synchronise on the server and they're all located on the same directory.
The project currently sits on my local PC so that it's faster (but I back it up to the server); it's just the images that other users contribute that sit ...

I'm not sure what's causing your issue but I haven't had problems using remote desktop with Flare. I have had the case where I've lost the Ribbons in Flare but it wasn't an issue with licensing so Flare would still open.

I also use Teamviewer as a way to 'remote access' my work computer from home ...

Hi Margaret,

Unfortunately that's a very common error but doesn't really tell you what's caused the error (though many wish it did).
It's definitely worth trying to condition out the topic and see if it builds but it isn't always be the case that that will solve the problem.
I have had the error a ...

The full program 'Madcap Analyzer' (V6 and V7) is what I'm having problems with. I started with V6 but thought updating to V7 may solve the problem -- it didn't though :-/

Thanks for the reply. I had checked the read-only status and it wasn't unfortunately. I had thought that may be the problem too.

Hi,

I have a tricky problem where Analyzer won't stop updating and re-analyzing my project! As in, it will scan my project, give me the results and then, as soon as I try and click on an item in one my reports the information vanishes because Analyzer is doing another analysis. Driving me a little ...

Thanks for the update on this.
This does surprise me because I have the display set to 125% on my machine and I have a problem with Capture but I've never had any problems in Flare. Even now I have it set to 125%..

Hihi,

I have a little bit of a dilemma with my mapped files. I am trying to synchronize them but I have a series of files that will not synchronize. Instead, I get an error that says 'Copying [file location and name 1] to [file name and location 2]. Could not copy file: Access to the path [file ...

Hi,

I have a problem where my Print TOC somehow has centre-aligned itself. I didn't change any styles that I know of.. but I was fiddling around with the PDF Target.

The items in my TOC are aligned down the centre with the page numbers right-aligned.
But I don't know how I got it to do this or how ...

Thanks for finding out an answer!
I have my windows display set to 125% too which explains why I also had difficulties.

As a side note, I've found that many programs are not compatible with 125% screen resolution. E.g., the toolbar icons become blurry. A definite area for improvement would be to ...

Hmm.. on closer inspection, what I just posted (xref keeping formattig but losing the link) may be a bug. I will investigate further with Tech Support and will try to keep you posted.

Hi Patty,

I thought I had found a solution to this but it's currently not doing what I need. I'll explain what it's doing so you know if this is what you need. Unfortunately it does use conditions - but it could be quite simple (as far as conditions go).
It works well if you have a cross-reference ...

Thanks very much for all these reponses! It sounds like there are others experiencing similar issues to me. However, I already have 8GB of RAM and I'm having big problems with some of my topics. It's crashing continually, to even hit the enter ('return') takes at least 10-20 seconds to produce a new ...

got it! I had my list-style-position set to inside instead of outside.
Thank you for your feedback -- very helpful!

oh dear.. I'm not sure. I'll head to CSS and change things back to default and see if that makes a difference. Thanks

Hi,

I've found similar forum posts but haven't found one with quite what I'm after.

We have bullet points in our Flare topics (<ul><li>) that have more text than fits onto one line of an A4 page, so the text wraps onto the next line.
The problem is that the text doesn't wrap to stay inline with ...

Yep, you can definitely condition columns and rows as described. I have a table with so many different conditions applied that the table looks like someone decided to scribble all over it in different colours (it was the only way I could single source the table contents).
Just one note I want to ...

Ah, this error seems to be rearing it's head in many places. I got this error last week (or 2 weeks ago?) and searched the forums. There seems to be many different reasons for getting the error and it can be any number of things. In fact, the error may not even be related to the file that the ...

Hi,

I have been using Flare for ~6 months now and have not had to produce any manuals. Alas, the time has come.. and I can't seem to get the publish function to work.
I never managed it previously but thought it was user error (to be honest, i still do).

I want to publish to a few different ...

I agree with Rob Hollinger that it may be the DPI setting you have. Just one thing I wanted to add is that the print DPI is set in Capture and can be set in two places within File Properties (right-click on the image and select File Properties); the Format tab and also the Flare Print Format tab ...

I don't have an answer sorry, but this is definitely something I'd be interested in knowing too if anyone knows how to do it.